eBay query!

Do you think your horse is safe?

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flyingfeet

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I bought a new riding hat from eBay - it gave you little detail, but pointed you to the manufacturers website and said 'it has all these features'. All hats have EN1384 & kitemark.

I already have this brand of riding hat, and the one that arrived has not got the EN1384 or kitemark on it like mine. This means it cannot even be used at a local show

The hat cost £22 and P&P £5.50

I am going to send hat back as useless - how much do you think I should ask for?
 
I'd try to sort this one out with seller first. Was it a deliberate misrepresentation or a mistake, or have the labels come off or what? Ultimately, if it is NOT as described, then you should get a full refund. Sounds a bit fishy, I must admit. I've never seen a riding hat without some sort of 'standard' mark on them, even if they're old, out-of-date ones.
 
You said she had not put a lot about the hat so you should of asked seller a question first if not sure as there are some hats the same make that do have the kite mark in them and some don't, i know beause i looked at one make like this. Now i think this seller was aware of this and maybe thats why they have just directed you to the web site. I think if you try to claim it will go in the sellers favor as she has not mislead you, you have just taken something for granted. No harm in asking for a refund.
 
I would politey ask for a full refund. if she refuses, then politely say that as she used the manufacturers website as advertising and isnt an apporoved stockist maybe they'd be interested to hear she's selling non safe hats with their website? I *think* it;'s on your side, but just ask for a refund and go from there.
 
First have a look at their returns policy - I think that if they are a mail order shop they are obliged to take returns. If I ever have a dispute I contact them with something along the lines of i was disapointed because....... I can see from your feedback rating that this is a one off...... It usually works - its diplomatic and points out that thier good feeback is going to be bad soon if they don't sort it. You can always be demanding later
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xxkatyxx maybe you should wright to harry hall and jte beause some of their hats do not have the kitemark in them so are they selling non safe hats as well.
 
So your original hat has the Kitemark and EN number and the one they sent you has not. Is it exactly the same hat? Was it substantially cheaper than retail or even wholesale?

Maybe it is a reject or retailers return? Maybe it is a copy. Or maybe that particular style if different to your original does not have any standards, in which case they misled you. Whichever way it goes I think you are entitled to a full refund of the cost of the hat and I would certainly be trying for a refund on postage too, and none of that restocking charge either.

You know the business, I'm sure you can find something to scare them into a full refund with
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If you paid via PayPal then you are usually protected legally to ask for a full refund or replacement to be as described. Same as any credit card payment and they can take up the case for you if the seller fails to supply goods "as described". Just because it is Ebay and an auction it does not mean you are not protected by the sales of goods act.
 
but hrry hall and JTE would state on their website or advert wether their hats are kitemarked or not.

To put it simply.... this is an ebay seller... NOT harry hall and NOT Jte. An ebay seller who used a manufacturers website to advertise a hat without stating if it was kitemarked or not.

having not seen the advert myself I thought it a possibility the OP could look into.

excuse me for breathing
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That's just the thing she has not described anything so how has she been misleading she has just said look at a web site. If you are not sure on anything that's why there is ask seller a question. If you look at the jte hats they did not come with a kite mark they have only just started to put them in on the one make.
 
The seller has been misleading
' it gave you little detail, but pointed you to the manufacturers website and said 'it has all these features'. All hats have EN1384 & kitemark.'

If the seller says it has all these features and every hat on the site has EN1384 and Kitemark then to actually supply one without these (fairly essential) features IS misleading
 
BUT, the seller linked to a website selling kitemarked hats. ALL the hats in the link were kitemarked. the hat she sold (supposedly featuring all the features of the hats in the link) WASN'T kitemarked. Hence... it is misleading!
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Most sellers will refund the payment you made minus the P+P. I believe this is wrong because the goods supplied are not as described. If you had known exactly what the seller was wanting to sell you would never have placed a bid & therefore you were duped into paying P+P.

I would email the seller saying you are not happy with the item. If you paid for it via Paypal then I would immediately place a 'significantly not as described' dispute & claim the full amount, ie item & P+P combined. I would not settle for less than that & you will find that you will win the dispute. If you get an email from the seller saying thay will repay your money do not cancel the dispute before receiving the money. If you do & the seller does not return your money then you will not be able to reinstate the dispute.
 
CSJ, the seller needs to abide by the distance selling regulations (as many on ebay don't). You didn't get what you thought you were getting, so send it back and get a full refund. Then the seller might actually do their homework on the product they sell properly and not mislead people.
 
Well the weird thing is that we retailed these hats, and I've never seen one with no markings (doesn't even have the size etc)

Looks to be the same hat, so I don't think its a copy. However gut feeling is that its been tampered with (no idea why!)

Seller isn't being particularly helpful and said they will only give me £15 back

I've now written to the manufacturer to see if they ever produced this model with no EN1384 standard (doubtful as they are German).

Technically this hat was sold at 50% of the price I can get it trade - so was very cheap for the hat, but obviously not cheap at all if you cannot compete in it!!

Auction clearly directed you to manufacturers website and said the hat had "ALL" the features. Every hat this manufacturer produces is EN1384, & German Kitemarked to proves its been batch tested.
 
it sounds like a counterfeit, to be honest, and I would demand a full refund. Open a Paypal dispute and ask for the full wotsit back.

If they are advertising the hat actually by name as a Harry Hall or whatever, and it apparently isn't, you can report them to eBay's VERO team as well.
 
Yes I would demand a full refund too. To offer you just £15 is quite pathetic to be honest. If you paid by paypal open a dispute and say the item is not as described etc.
If the hat is identical in make, model and shape etc to the one you already own and yet has no kitemark then I would be very suspicious. I would contact the manufacturer like you are thinking of doing and ask about the hat you purchased and whether they ship out hats with no kite marks/en numbers.
Personally I have never seen, bought or sold a hat without a kite mark or en number and I would never even contemplate doing so either but that is just me.
Open up a dispute, talk to the manufacturers and claim your money back.
Good luck
Cazx
 
Please forgive my innocence, but why, when your father owns a saddlery outlet, and he currently advertises riding hats at a discount, are you bothering to buy on e-bay? Perhaps this is an advertising ploy?
 
We don't sell hats anymore - only have 2 left which don't fit me and hence why on sale.

So I wanted a new one and can buy said hat trade for £40 or found this one on eBay for £27. Seemed logical choice, but now wishing I'd just ordered from our supplier as usual!!

Not a ploy - as a seller we've never done this to a buyer, and I've never had a problem on eBay before.
 
CSJ I would do as suggested and start off a paypal dispute, as you probably know they'll decide in your favour as you're the purchaser in this instance. If you used a different id from your selling id you have nothing to worry about re neg feedback.
 
I'm a regular EBay seller and can I suggest you contact the seller, explain the problem, and ask for a full refund? They might just do it!
You can start a Paypal dispute immediately but personally I think that is very unfair if you don't first give the seller a chance to put things right. If you read the Paypal complaints procedure stage 1 is to contact the seller to see if the problem can be resolved between you. Check this - but I think you have 60 days from your date of Paypal payment to raise a dispute, so you don't need to panic yet.
I'm still stinging from finding neg feedback and a Paypal dispute from a buyer who didn't even have the courtesy to contact me before doing this. I'd have sorted the problem out for him no problems. So he got his Paypal refund and I left him bad feedback, explaining why. Sorry, but I thought it was really unfair.
 
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