Ebay saddle refund nightmare

RebelRebel said:
When I have refunded via PayPal just click the refund and it goes instantly. It is very simple. The only time it isn't simple is if there isn't enough money in the PayPal account to meet the refund. I am reluctant to leave negative feedback but in this case future buyers might like to be aware and make their choice.
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Yes, I think I have a duty to leave negative feedback. The seller is great until you want to return the saddle. Then they try to get you to buy a different one instead but still seem cooperative. Using words such as 'rest assured' etc. And you keep looking at the great feedback and give them the benefit of the doubt. :(
 
Please support your local saddlers. Saddle fitting isn't an ideal thing to do mail order; ok it will cost more but surely, like an expensive new pair of shoes or your wedding dress, it is worth spending the money getting the fit right with people face to face, not via a keyboard?
 
gelderlander said:
Please support your local saddlers. Saddle fitting isn't an ideal thing to do mail order; ok it will cost more but surely, like an expensive new pair of shoes or your wedding dress, it is worth spending the money getting the fit right with people face to face, not via a keyboard?
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Whilst I agree with this, I am very experienced at fitting saddles and have had a couple of bad experiences with local saddlers, one of which had crippled a livery horse I had here. When we got another saddler in to rectify the situation, the first thing he said on entering the stable was, 'Oh, a narrow horse'. No! He was a wide horse with high withers and the most terrible muscle wastage caused by another local saddler fitting a saddle much too narrow. I had to do a lot of talking to persuade him to fit a medium wide tree and adjust the flocking. A few months later the horse had filled out by two inches on either side and the extra flocking was removed. If I had not been there, he would have fitted another narrow saddle.

So I'm afraid I trust my own judgement more than many (not all) saddlers. I have now found a saddler that I completely trust, but it is going to cost the best part of £2k to get the saddle I want fitted to my mare. I need to know that she is going to stay sound before I pay that amount of money out.
 
I've had a good look at this saddle from your link you gave me (thank you), typical Indian saddle and would not touch it with a barge pole!
I've PM'd you a full description of it from a Saddler's point of view and it aint pretty, you had a lucky escape!
Least she deserves as a seller is negative for misdescribing this as a "quality" hand made saddle and implying it is of German origin, which the truth is it couldn't be further from the truth on both counts.
The mere fact it has a cut back head suggests it's designed for a horse with withers not a cobby native shape it is supposed to be made for!
Shame people get caught out with these less than honest sellers.
Forgot to say, trade price on Indian saddles ranges roughly from £38 to about £58, so at £195 she's on to a good thing if she sells them!
Oz :)
 
i had a little issue over rugs....

the amount was £51 + £9 p and p which was paid by the buyer....

i sent the rugs in FULL WORKING ORDER......recieved in 2 days.



2 weeks later i got an email - yes 2 weeks......stating that one of the rugs was ripped.

loda of to-ing and frowing and i said why leave it 2 weeks but the rug was 100% wen sent

she then put in a dispute for £15 (cost of one rug) to have it fixed........ er no?!!!!



so basically told her to shove off......ebay/paypal sided with her and said i have to refund her ALL the money and she sends me all rugs back


she said one rug was fine... so therefore would cancel the dispute?! wtf?





and yes........... i did find on facebook her using the so call "wrecked and unusable rug"




she must have thougth i was born yesterday............
 
SonnysHumanSlave said:
not the same. but this morning ive received a stipey mans jumper instead of a girlie type top. :s

Very odd. haha
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Oh dear! I once got sent a mahoosive bra! I'm not small, but this could have fit me three times over.

noodle_ said:
i had a little issue over rugs....

the amount was £51 + £9 p and p which was paid by the buyer....

i sent the rugs in FULL WORKING ORDER......recieved in 2 days.



2 weeks later i got an email - yes 2 weeks......stating that one of the rugs was ripped.

loda of to-ing and frowing and i said why leave it 2 weeks but the rug was 100% wen sent

she then put in a dispute for £15 (cost of one rug) to have it fixed........ er no?!!!!



so basically told her to shove off......ebay/paypal sided with her and said i have to refund her ALL the money and she sends me all rugs back


she said one rug was fine... so therefore would cancel the dispute?! wtf?





and yes........... i did find on facebook her using the so call "wrecked and unusable rug"




she must have thougth i was born yesterday............
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I think that on the whole, sellers come off much worse and so I have the utmost of patience with them. But this time it has gone too far.
 
noodle_ said:
i had a little issue over rugs....

the amount was £51 + £9 p and p which was paid by the buyer....

i sent the rugs in FULL WORKING ORDER......recieved in 2 days.



2 weeks later i got an email - yes 2 weeks......stating that one of the rugs was ripped.

loda of to-ing and frowing and i said why leave it 2 weeks but the rug was 100% wen sent

she then put in a dispute for £15 (cost of one rug) to have it fixed........ er no?!!!!



so basically told her to shove off......ebay/paypal sided with her and said i have to refund her ALL the money and she sends me all rugs back


she said one rug was fine... so therefore would cancel the dispute?! wtf?





and yes........... i did find on facebook her using the so call "wrecked and unusable rug"




she must have thougth i was born yesterday............
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Unfortunately ebay is full of people like this sellers and buyers, I used to sell a lot of my goods as a trade seller (saddlery) through it but now fight shy as paypal and ebay always seem to side with the buyers and I would hate to get a charge back on an item that I know had nothing wrong with it when I sent it!
Oz
 
cremedemonthe said:
I've had a good look at this saddle from your link you gave me (thank you), typical Indian saddle and would not touch it with a barge pole!
I've PM'd you a full description of it from a Saddler's point of view and it aint pretty, you had a lucky escape!
Least she deserves as a seller is negative for misdescribing this as a "quality" hand made saddle and implying it is of German origin, which the truth is it couldn't be further from the truth on both counts.
The mere fact it has a cut back head suggests it's designed for a horse with withers not a cobby native shape it is supposed to be made for!
Shame people get caught out with these less than honest sellers.
Forgot to say, trade price on Indian saddles ranges roughly from £38 to about £58, so at £195 she's on to a good thing if she sells them!
Oz :)
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Very iinteresting. They have hundreds of these saddles listed. I think they sell a fair few of them. Having looked at the pics again, you can see that in some of them the flocking is lumpy! Also, I notice the way the gullets are randomely spaced. Some are so narrow as to hardly be wide enough for a spine, others are four times as wide. :rolleyes:
 
Wagtail said:
Just a rant really. Bought a budget saddle on ebay which I returned because I felt the stirrup bars were unsafe and have spent the best part of a month trying to get a refund. Seller was fab at first. Sent the saddle quickly. Accepted it back no quibble. Said I would be refunded 'in due course'. They have 100% feedback and lots of really nice comments so I didn't worry. Chased it up a week later and was told 'we've had a fraudulent charge back and so things have got delayed etc' and 'you will have your refund by the end of the week. Then I still didn't get it so chesed it up the following week and was told 'I have been informed you will have your refund in your account by 22nd Feb at 1300'.

This deadline came and went with no refund. :rolleyes: So I started to get more shirty. Then received an email saying 'I can't refund you because you have reversed the payment.' I mean how? :confused: I am the buyer, and by now it had left my account three weeks ago:eek: Anyway, she finally put through the refund and sent a transaction cancellation request through for me to accept. I double checked my paypal account and was annoyed to see the refund was on hold until 1st March :mad:

Now ebay say that you must not accept the cancellation request if you have not received a refund. I contacted the seller who tried to blame paypal security measures. :confused: I rang paypal and said that it was a seller imposed 'pending until 1st March' and that they could still cancel or delay it further at any time. I then rang ebay who advised me to decline the request, so I have.

Seller is saying how upset they are that I doubt the integrity of their business and that they work very hard blah blah. I do feel a little bad, but am sure they have told me lie after lie. They are saying it is all due to ebay and paypal and beyond their control, though that does not alter the fact that they did not even try to put through a refund until 22nd Feb.

They have a blemish free record on ebay and I don't want to damage their reputation by leaving negative feedback if it really wasn't their fault. But part of me thinks they have just lied to me telling me a different story every time I chased it up and that maybe others have just fallen for it. What do you think?
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I had something similar happen to me, but as the seller. I advertised something as new as I was told it was, then realised when I went to post it that it wasnt. I told the buyer who had already paid and they asked to cancel the transaction. I went through Ebay and Paypal, did a refund and thought all was ok. Turns out it took over 2 weeks for the buyer to get his refund, it left my acc and was sat pending all that time. I was given 3 dates I was told it would be in the buyers acc for, they all passed without him getting his money. I coudnt cancel the refund or so anything with it. Eventually it cleared one day, but the seller accused me of causing the problems. PP were no help and told me I just had to wait.

Sadly with paypal its far easier to pay money than get it back and for those of you who are annoyed you waited it may not always have been the sellers fault...
 
Scarlett said:
I had something similar happen to me, but as the seller. I advertised something as new as I was told it was, then realised when I went to post it that it wasnt. I told the buyer who had already paid and they asked to cancel the transaction. I went through Ebay and Paypal, did a refund and thought all was ok. Turns out it took over 2 weeks for the buyer to get his refund, it left my acc and was sat pending all that time. I was given 3 dates I was told it would be in the buyers acc for, they all passed without him getting his money. I coudnt cancel the refund or so anything with it. Eventually it cleared one day, but the seller accused me of causing the problems. PP were no help and told me I just had to wait.

Sadly with paypal its far easier to pay money than get it back and for those of you who are annoyed you waited it may not always have been the sellers fault...
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I agree. Paypal can be a PITA! However this is how things went with this seller:

28th Jan Bought saddle
1st Feb Received saddle
4th Feb returned saddle
6th Feb saddle received back by seller and they informed me I would receive my refund 'in due course'.
11th Feb I chased up my refund and was told 'it will be in your account at the end of the week'.
18th Feb I chased it again and was told 'I have been informed your refund will be in your account at 1300 on 22nd Feb'
When it WASN'T in my account on the 22nd I chased it up again and received an email that night saying 'I have just tried to refund you and I am unable to refund your money as you have reversed the payment'.

Now that was a problem on two counts:
1) She had only just TRIED to refund me, so how could she have been told a week earlier that my payment would be in my account at 1300 on the 22nd?
2) As a buyer, whose payment had cleared 3 weeks earlier, how could I possibly have reversed it?

So I now knew for certain that my seller had lied to me twice so far.

Then finally they were able to make the refund. I received a confirmation email and thanked them. I decided to log into paypal just to double check and saw that the refund was pending until 1st March! I rang paypal, and they said that it was due to the seller not having funds in their acount to cover it.

I once again contacted the seller to say I was not happy having to wait another week and got all this 'woe is me' about being a business who work really hard to work within the systems provided etc They said that ebay nd paypal were trying to phone me to back up their story. (Another lie as ebay had no such notes on my file when I rang them myself and I have been told that they do not ring buyers at the request of sellers. Why should they?

So yes, maybe, just maybe this latest delay is down to paypal, but it does not excuse the fact that they took 3 weeks to even attempt to refund me and only because I kept hassling them, and their product is falsely described.
 
Just got my refund through - finally!

I was thinking a lot about this saddle and the safety issues of the stirrup bars. You have to ride with the hinge bent upwards, which is dangerous in itself, but the bars have quite uneven and sharp edges. I expect the stirrup leathers would get worn through if they are always the same length. There really should be some safely legislation regarding selling unsafe saddlery.
 
Well they have a BS standard on bars sold on English manufactured saddles

However you cannot really restrict imports, so I guess the moral is to buy a recognized brand!

Glad you got it sorted
 
Wagtail said:
Just got my refund through - finally!

I was thinking a lot about this saddle and the safety issues of the stirrup bars. You have to ride with the hinge bent upwards, which is dangerous in itself, but the bars have quite uneven and sharp edges. I expect the stirrup leathers would get worn through if they are always the same length. There really should be some safely legislation regarding selling unsafe saddlery.
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Tell me about it, I have been campaigning for years against the major manufacturers, wholesalers and trading standards to no avail.
See my 2 threads on badly made English saddles and imported girths as examples of bad saddlery practices.
I DO know there are cases going through court at the moment regarding badly made saddlery (made using short cuts to save money and not thinking the material sciences through before they design something) one is in the region of a 6 million pound claim!
I hope the retailer/saddler/wholesaler/manufacturer had good insurance for that one!
Oz
 
cremedemonthe said:
Tell me about it, I have been campaigning for years against the major manufacturers, wholesalers and trading standards to no avail.
See my 2 threads on badly made English saddles and imported girths as examples of bad saddlery practices.
I DO know there are cases going through court at the moment regarding badly made saddlery (made using short cuts to save money and not thinking the material sciences through before they design something) one is in the region of a 6 million pound claim!
I hope the retailer/saddler/wholesaler/manufacturer had good insurance for that one!
Oz
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Blimey! That is a large sum. I sent the saddle back and pointed out the flaws, but no doubt it would have been sent straight back out to someone else. I know I was at least the second person to try the saddle as there were marks on the girth straps and the saddle had been wiped over.
 
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