Equestrian Clearance doing a Derby House?

[MrsElle]

I ordered a fly mask for Big Red on the 4th August. I like(d) EC, I have found them to be really great on delivery times, and good value for money.

My fly mask still hasn't arrived. I emailed them and received no response. I called them and was told it had just been packaged and would be sent out that day. That was a week or so ago, and still no fly mask.

A couple of days after my phone call I received what seemed to a bog standard email saying my product was going to be sent out by express delivery and my postage costs refunded. It explained that there had been a switching over from one computer system to another and orders had been delayed as a result.

I am just about to ring them again and tell them to refund my money and cancel my order. Oh, I haven't had the refund of the postage costs as promised yet either.

Has anyone else had problems with EC, or is it just me?

 

[WelshRuby]

Ordered something 3 weeks ago and it came within 3 days. I do hope they're not going down the drain

 

[merrymeasure]

I ordered some Woof Riding Boots from them about a month ago. Took just over two weeks to arrive, but that was after I had emailed them. Have ordered items in the past from them, and they were always very prompt. Hope they aren't going down the drain as WelshRuby says.

 

[webble]

They have just had a new website so could just be some teething problems with that maybe?

 

[VickyP]

I ordered some saddle cloths from them 3 weeks ago and due to the website change received no email letting me know about despatch as promised. Phoned them and was assured all was going ok and the lack of communication was a technical glitch. Sure enough my stuff appeared the next day.

 

[chestnut cob]

I hope they're not as usually they're fab! :/

 

[YorksG]

I ended up ringing them to order something, on the day of the new website, and the poor girl on the phone was having problems with the site, she was super helpful and the stuff arrived within two days I think it will be the switch to the new system, rather than them doing a DH, who are just awful . I always look at EC first these days.

 

[blood_magik]

They've been having problems with their new system - I ordered fly bonnets and they took a while to arrive. I got an explanation email from them with a discount code as an apology and the bonnets turned up two days later.
Must admit that I preferred the old website.