Hello Jennyf! Are you in the Colchester area by any chance? If so I think I might know you. Anyway, I haven't used Giles for ages so can't comment I'm afraid, but can recommend you another brilliant dentist in the area if you would like a contact?
Ditto Damian Greenshields. He is brilliant. Not only does he work with horses but he also does zoo animals too - lions and tigers! My vet does routine dental work but will call on Damian if there is a job to be done which is going to be tricky.
Giles contacted me so horse have been sorted. I must say I speak as I find, and have never had a problem with Giles, apart from waiting for a few days for him to get back to me. He is very good at handling my horses, even my little pony who can be a pain. Never had a problem with his attitude either.