kotori
Member
I bought a reduced purdy jacket from equisafety. It was 80 reduced to 20 and they stated the main zip was of lower quality and that they won't take returns or give refunds etc. However, the jacket I received is not fit for purpose - totally unusable because the main zip barely works and one of the arm zips (it transforms into a gilet) doesn't work at all.
Despite being in breach of distance selling laws, and the sale of goods act (7 day cooling off period for all mail order items, item not fit for purpose) when I contacted the company they refused any help at all. No repair, replacement or refund. I have reported them to trading standards.
I am aware of three other customers who had the same problem - I wondered if anyone else had at all? Anyone had a resolution?
Despite being in breach of distance selling laws, and the sale of goods act (7 day cooling off period for all mail order items, item not fit for purpose) when I contacted the company they refused any help at all. No repair, replacement or refund. I have reported them to trading standards.
I am aware of three other customers who had the same problem - I wondered if anyone else had at all? Anyone had a resolution?