EquiTrek Trailers - anyone else had bad experience??

I had nothing but problems with the equitrek I had due to axle problems and the company were useless - came to look at problem, then accused me of misusing the trailer because I had been travelling one horse on the offside! Equitrek said should travel one horse on the n/s to counteract the weight of the ramp... what complete b*****ks! My advice would be to go straight to trading standards or solicitor (and believe me I am not normally litigious at all) but from my experience you may as well bang your head against the wall as try to deal with them.
 
Must admit I love our trailer (Space Treka L) and it is the only one that we can fit our two in. Whilst we haven't had any problems I am suffering a loss of confidence in both our local dealer and the manufacturer. I've approached them with some specific questions regarding weights and met obfuscation and total silence. Trying to resolve the issue was a nightmare, not helped by Mitsubishi customer service or the local dealer. In truth the issue still isn't resolved. The moral of the story being; once we've got your money we don't give a stuff.

I'm unable to give details regarding the (alleged) axle issues on some models, suffice to say something may happen in the near future.
 
Bucephalus1 said:
I would like to know whether anyone else has had problems with the lights on their Equitrek trailers when being towed by Land Rover Discoveries.
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I tow my 4 Star Treka on a Range Rover, and the message console always tell's me to check the trailer lights, but they are always fine - so I just ignore the message now. I've never worked out whether it was the car or the trailer that was causing the problem.

I've had my trailer for about 3 years now and it was about 6 years old when I got it. It's been fab and the horses absolutely love it (see Moo loading herself http://www.youtube.com/watch?v=kKbzB8V-_Po) . I did have a problem last year when I replaced the rubber matting in the horse interior. My local dealer had problems getting the EquiTrek supplied matting to stick down properly and it was unusable, and I had a bit of too'ing and froo'ing between him and Equitrek - as neither wanted the responsibility of having to take the equitrek matting out again, so I agree that their customer services wasn't great. In the end, the dealer took it out, I got a full replacement for the mat and labour charges and I got my local friendly horse box guys to put down their matting and since then everything has been fine.
 
Once a reputation has been damaged it is very hard to get it back.

I wouldn't touch an Equitrek as the build quality looks very poor. I know 4 people who had either the trailer or small lorry. One is very pleased with it the other three are not - draw you own conclussions.

I appreciate what Equitrek said in their post but I haven't heard the same problems occurring with Ifors/Rice/Fautras or any other make of trailer you want to mention. I'm sure the problems can't all be down to user misuse.
 
That'll be me off to an Ifor dealer then I think! I love the equitrek boxes but after reading about the lousy customer service (including what I consider to be a very unprofessional and customer unfriendly response from Equitrek on this thread, excuses and blame rather than apologies for rude staff and poor components). TBH, that reply in itself is enough to ensure I don't shop there for our new trailer!

Let trading standards handle it for you, perhaps then the company will realise that under the Sale of Goods Act customers have rights even when the warranty runs out! I would be really interested to hear the outcome so please keep us informed.
 
hch4971 said:
That'll be me off to an Ifor dealer then I think! I love the equitrek boxes but after reading about the lousy customer service (including what I consider to be a very unprofessional and customer unfriendly response from Equitrek on this thread, excuses and blame rather than apologies for rude staff and poor components). TBH, that reply in itself is enough to ensure I don't shop there for our new trailer!

Let trading standards handle it for you, perhaps then the company will realise that under the Sale of Goods Act customers have rights even when the warranty runs out! I would be really interested to hear the outcome so please keep us informed.
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Agreed
 
Oh dear. I now feel very depressed. Yesterday, our Sports Treka's wheel caught fire! The wheel bearing had failed and the grease caught fire. Luckily we were followed by a retired fireman who came to our aid and escorted us , very, very slowly,to Hargate, which was luckily very close by. We then had to wait for recoverey which was superbly handled by Richard @ Equine Rescue Services. who I can't praise enough. Looks like I am going to have a hell of a time with Equi trek if all the previous posts are anything to go by. BTW the trailer has just been serviced and has done just over a 1000 miles!:mad:
 
Just to give you an update - I told a local mechanic (now known as Supermike), who happened to be at our yard doing work for someone else, of the problems I'd been having with my brand new trailer and he took one look at the junction box, connected a loose wire and instantly resolved the problems I'd been having with the trailer lights and the power feed to the internal camera. Therefore I do now have a working trailer 5 months after the date agreed for its delivery.
However, the edges of the ramp are so sharp that the first time I loaded my horse onto it he sliced the bulb of his heel off. So I now have a fully functioning trailer but a horse that can't be ridden.
 
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OK I have 2 comments/queries.

Equitrek - you say that the axles/wheel bearings are made by an independent company? If so how do you explain the lack of problems mentioned by people with other makes of trailers - IW etc?

Secondly, Bucephalus1 you paid £13,000 for a trailer??!!! I could get a half decent eventer for that!!
 
bucephalus1 - i second what sanolly said, I thought show trekka's were 8000 not 13000!!

I nearly bought one and the dealer said 7800 for one not 13000!
 
The starting price for a Show Treka L including VAT is £8,758.80 but this is for a white one with no extras. Mine was made to a high spec and included a considerable number of optional extras.
 
Bucephalus1 said:
The starting price for a Show Treka L including VAT is £8,758.80 but this is for a white one with no extras. Mine was made to a high spec and included a considerable number of optional extras.
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yikes and people still think a trailer hooked up to a gas guzzler is cheaper than a lorry :D keep taking the medicine....
 
Sanolly said:
Equitrek - you say that the axles/wheel bearings are made by an independent company? If so how do you explain the lack of problems mentioned by people with other makes of trailers - IW etc?
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Because other manufacturers use larger (more expensive) axles and bearings designed to take a higher weight loading.
 
perfect11s said:
yikes and people still think a trailer hooked up to a gas guzzler is cheaper than a lorry :D keep taking the medicine....
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ummmm - not really your place to criticise how someone else chooses to spend their money!! would you have said that if you were meeting face to face?!
 
Hmmm- I really wanted an equi-trek trailer to replace my pre-historic Ifor williams trailer (that to be honest is still going strong and ust be over 15 years old!). I like the side loading which is easier to do if you are by yourself which I often am and loads of the other desing features.

I am in two minds whether to do my HGV and get 7.5 tonne lorry?
 
Maybe it's time for Equitrek to investigate a new supplier for the axles and bearings?

I'll stick to my IW 510, a solid, sound trailer, had from new for 6 years, serviced every year and still sound as a pound!
 
Luci07 said:
ummmm - not really your place to criticise how someone else chooses to spend their money!! would you have said that if you were meeting face to face?!
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Yes !! if somebody asks Im happy to tell them, im not criticising just my opinion, Had quite a interesting chat with someone fairly wealthy the other day and we were taking cars I said its amazing how many people still run 4x4s.. he said well some people like to show the image of having money even when they dont!!!! and a 4x4 is perfect for that... LOL...
 
perfect11s said:
Yes !! if somebody asks Im happy to tell them, im not criticising just my opinion, Had quite a interesting chat with someone fairly wealthy the other day and we were taking cars I said its amazing how many people still run 4x4s.. he said well some people like to show the image of having money even when they dont!!!! and a 4x4 is perfect for that... LOL...
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We certainly are NOT well-off but still run our 4 x 4...how the hell else do you expect me to tow a 17.2 Shire X and a 15hh Porker about??

A 1.4 petrol Corsa sure as hell ain't....

What, are people expected to give up their hobbies just to show what social class they are in because many people are feeling the pinch?
 
DragonSlayer said:
We certainly are NOT well-off but still run our 4 x 4...how the hell else do you expect me to tow a 17.2 Shire X and a 15hh Porker about??

A 1.4 petrol Corsa sure as hell ain't....

What, are people expected to give up their hobbies just to show what social class they are in because many people are feeling the pinch?
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I woudent worry what people think, ever....
anyway bet yours has a tow bar , slowdown for horses sticker , mud up the doors, and is full of various stuff like a proper 4x4, rather than the white rangerover sport on a crippling HP ageement that only does the school run and a trip to waitrose driven by a orange blonde with perfect nails :D
 
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