Excellent customer service from Techalogic!

[southerncomfort]

The charging port on my DC1 hat cam came loose and was rattling around inide the camera.

Emailed Techalogic and asked if I could send it back for repair. Within 24 hours of them receiving it, they confirmed it was faulty and are sending me a new camera.

Fantastic company and a really good product!

 

[MiJodsR2BlinkinTite]

I am not a technical individual and had trouble setting it up. I rang their helpline. Yes they have a helpline, with a real person, and a very helpful person at that.

 

[Gloi]

I am not a technical individual and had trouble setting it up. I rang their helpline. Yes they have a helpline, with a real person, and a very helpful person at that.

Same here. Also the rubber cover for the charging port broke off and they posted me a new one foc.

 

[cariadbach10]

My HC1 stopped charging nine months into the 12 month warranty. Sent it back and they’ve replaced it. Brilliant customer service.

 

[Rowreach]

They replaced mine because it was rapidly losing charge and not lasting even an hour from a full charge. Then the new one did the same and it turned out to be a faulty charging cable so they replaced that.

Great customer service but I don't really like the DC1, it's too heavy and bulky. I prefer my little clip on Muvi cameras.

 

[Steerpike]

That's good to hear, I am looking into getting a camera and they are on my list to look at!

 

[cjwchez]

The charging port on my DC1 hat cam came loose and was rattling around inide the camera.

Emailed Techalogic and asked if I could send it back for repair. Within 24 hours of them receiving it, they confirmed it was faulty and are sending me a new camera.

Fantastic company and a really good product!

this exact thing has just happened to mine! how long did it take between you contacting them about the issue to you receiving a new camera?

 

[southerncomfort]

this exact thing has just happened to mine! how long did it take between you contacting them about the issue to you receiving a new camera?

He emailed me the day he received it and I received the new one 2 or 3 days later.