Paint Me Proud
Well-Known Member
About 6 months ago I purchased a new saddle from The Saddle Company (TSC) to be Kaspers 'life time' saddle.
However a couple of weeks ago I noticed it appeared to be wearing quite badly already (I suspect a bad batch of leather perhaps). I contacted TSC who asked me to return it to my saddle fitter. Which I did.
I got a phone call a few days later from the saddle fitter saying she had taken it back in to the master saddler who felt the saddle wasn't overly worn......but....
As a gesture of good will he would replace the saddle with a brand new one.
Honestly wasnt expecting to get a new one, dont know what I was expecting actually, but was really impressed with the professionalism and customer support shown by TSC.
With all the negatives about companies I just wanted to share a good experience.
However a couple of weeks ago I noticed it appeared to be wearing quite badly already (I suspect a bad batch of leather perhaps). I contacted TSC who asked me to return it to my saddle fitter. Which I did.
I got a phone call a few days later from the saddle fitter saying she had taken it back in to the master saddler who felt the saddle wasn't overly worn......but....
As a gesture of good will he would replace the saddle with a brand new one.
Honestly wasnt expecting to get a new one, dont know what I was expecting actually, but was really impressed with the professionalism and customer support shown by TSC.
With all the negatives about companies I just wanted to share a good experience.
