Ranyhyn
Well-Known Member
I always buy Kong! toys for my two, they have had the fillable ones, the Genius ones, the wubba and most lately - the wubba tugga!
Roly adored his wubba tugga, but not 20 mins after I gave it to him, he had managed to shred the canvas outer, strip naked the squeaker and was in the process of murdering that!
e
I obviously took it off him and binned it, but was for the first time, dissapointed in my Kong! toy purchase - they still have their original fill-able red kongs from when they were 1 years old! So this was out of the ordinary.
I emailed Kong! a lightheartd funny email, from Roly expressing his sadness at this and asking for some help.
Today I had a reply from Kong! addressing Roly ( which I though was brilliant!) and giving him some advice on what toys to choose and offering to send him a new toy that should suit him!!
How fantastic CS is that?! I genuinely wasn't expecting that and so so pleased - I had always had faith in the Kong toys and now I have faith in their customer service too.
Just wanted to share that, because in these times, it's rare to find a company so helpful and genuinely customer focussed!!
Roly adored his wubba tugga, but not 20 mins after I gave it to him, he had managed to shred the canvas outer, strip naked the squeaker and was in the process of murdering that!
e
I obviously took it off him and binned it, but was for the first time, dissapointed in my Kong! toy purchase - they still have their original fill-able red kongs from when they were 1 years old! So this was out of the ordinary.
I emailed Kong! a lightheartd funny email, from Roly expressing his sadness at this and asking for some help.
Today I had a reply from Kong! addressing Roly ( which I though was brilliant!) and giving him some advice on what toys to choose and offering to send him a new toy that should suit him!!
How fantastic CS is that?! I genuinely wasn't expecting that and so so pleased - I had always had faith in the Kong toys and now I have faith in their customer service too.
Just wanted to share that, because in these times, it's rare to find a company so helpful and genuinely customer focussed!!