I placed an order from one of their FB offers for a couple of winter rugs, arrived within 2 days with no issues. But this is the only thing I have bought so far from them, but no complaints yet (unlike Derby house)
ordered a pair of jods from them, the turned up and had a hole in, they sent out another pair, turned up and the button was missing, I just told them not to bother and got my money back
Use Thomas Irving - not only are their prices very good but you can speak to someone, they always pick up the phone and answer emails. I use them by choice.
Used them countless times; very good to deal with. Sometimes delivery is slow but they'll keep you up-to-date if need be. Refunds are delt with quickly too. Also if you sign up as a 'VIP Member' (its free to do) you get free P&P on certain items.