Giving the farrier the boot.

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rema

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My farrier for whom i have used for the last six years has been nothing but unreliable.Texting me 10 minutes before he was due to say he wasent coming because he was stuck in traffic for four hours last night to just not turning up and when i try to ring him most the time he wont answer and will never ring back.This isent a one off thing this is every time pretty much.I dont think i'm a bad client.I pay straight away,my horses feet are clean and picked out,they are very good to do and do not give him any reason to shout at them,they are aways in ready for him,i'm always there with a hot cuppa.So i have finally decided that i have had enough,,i have given him the benefit of the doubt countless times.So my friends have told me to not bother telling him as he hasent shown me any respect.But i do not like leaving things or people in limbo (not that he will lose any sleep over it).So how have you given your farrier/vet the boot?.And should i tell him??.Sorry for the rant.
 
Sounds like a nightmare to me, i had several similar ones... all got booted...none got told. Now i have the best farrier ever... there are lots of good reliable ones out there!
 
It isent just me he lets down,there are quite a few of us,but they just put up with it as i have for six years.There is a newly qualified farrier very local to me that i'm in talks with,..My horses feet are in such a state (four weeks late to be shod because he hasent turned up after countless bookings).
 
Years ago I had a farrier that was unreliable, he'd only come to the yard if there were several horses to be shod. Then, if a horse lost a shoe, you could not get him back to refit it.

My horse lost a shoe, farrier wouldn't return so I got another farrier to come & do it. He came when he said he would & did a nice job. I decided to change there & then to the other farrier. That was about 8-10 years ago & I'm still using him. He's still punctual & always replies to texts etc.

Get yourself another farrier & give the other one the bums rush. :)
 
If he can't do you the courtesy of treating you properly when you are the paying client, then quite honestly he doesn't deserve any more of your time or energy being wasted on him. I'd just get sorted with the new farrier and consider the old one history.

Some dinosaur farriers think they can get away with treating their clients like shite but the more switched on ones realise that an element of customer service goes a long long way.
 
I have just been through this with my ex farrier.
I sent him a text that said "As you have not responded to any of my messages I assume you no longer want my custom. I have booked another farrier. Bye."
 
Thanks guys.I always feel like i'm in the wrong and it's my fault he hasent turned up..I'm going away next week for two weeks and i could not leave my horses feet in that state.My mare isent shod but the gelding is..I tried to phone him today and he wont come out in the next week (before i go away even though he was meant to come this morning).I would quite like to shove his Anvil where the sun dont shine..
 
I was having similar problems with my ex farrier - always late, never phoned to say he was going to be late, not turning up, hugely changing prices every time he came etc etc.

When I changed to the lovely farrier I have now, I just didn't make a next booking with my ex farrier, and swapped over.

Don't feel bad for this - it most definitely is not your fault he hasn't turned up! Although occasionally things do happen to make even the most time conscious person run late - being persistently late is bad customer service - and you are ultimately paying for a service.
 
Shocking behaviour, bin him! Book your other farrier and if the old one ever gets in touch with you tell him that you have changed farriers due to poor service. No need to tell him before you do so IMO. Best of luck- hope this one has a nicer bum ;)
 
I had the oposite problem, a wonderful chap who always turned up on time (usually early), turned them out in the field afterwards, was polite, lovely and gentle with the horses - but didn't shoe the horses well. Much much harder to give someone like that the boot... Still feel bad now.
 
Thanks everyone..i dont feel quite so bad now..I guess he will find out sooner or later that i have binned him as he shoes my best friends horses up the road.It is not personal he just does not provide a service that i am happy with..Thanks again everyone.
 
They're buggers aren't they? Won't come to the Yard, unless theres a few to do, even in an emergency. leaving you high and dry. I had a farrier who kicked my boy in the belly with steel toed boots - poor thing run up onto a bank and stepped on a nail that went right through his frog.
 
Only someone who has completed a recognised farriery course/apprenticeship and passed the appropriate exams can become a registered farrier in Great Britain.
The Farriers Registration Council is resposible for regulating farriers and farriers must comply with their code of conduct.
A farrier that is unreliable and fails to turn up to appointments could be reported to the Farriers Registration Council, who would investigate the complaint and if proved the farrier would be disciplined.
 
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