Good customer service

[Chippers1]

Henry James - After a few weeks of wear I decided that the cob noseband really was on the too small size so contacted them and they did a straight swap for the larger size, despite the fact I bought the bridle as a whole piece and it had a few weeks wear (it was clean though!). No cost

 

[beatrice]

Redpost are always amazing to deal with.
Houghton Country also decent.
Horse bit bank - bit i ordered was a little delayed, emailed to let me know asap. Turned out they couldn't get it so immediately asked if i wanted an alternative, said i would try those i already had and money was refunded straight away.
Allen & Page great advice and send samples which is really helpful.

 

[GoldenWillow]

Eileen Douglas. An item I received was faulty, really easy returns system and refunded very quickly. Excellent customer service.

 

[teacups]

Eileen Douglas. An item I received was faulty, really easy returns system and refunded very quickly. Excellent customer service.

Agree. I’ve received things quickly and the returns process is easy and hassle free.

 

[ElleSkywalkingintheair]

Cotswold Seeds. Had a problem with a bag I ordered from them, they carried out lots of tests and sent a comprehensive report and a free bag of seed. Very good service

 

[GoldenWillow]

Shires customer services, specifically the person I spoke to earlier this week on the off chance that they could identify an old rug I had that I wanted to replace with another the same. Incredibly helpful and pleasant to deal with and found me both the details of original rug and the rug that has replaced it in their current stock.