be positive
Well-Known Member
That is dreadful, surely that was an emergency which they must attend not wait until opening hours, that would be a real negligence complaint in my opinion.
Has anyone made a complaint to their vet about treatment their horse has received?
- Thread starter be positive
- Start date
That is dreadful, surely that was an emergency which they must attend not wait until opening hours, that would be a real negligence complaint in my opinion.
FfionWinnie
Well-Known Member
This thread has prompted me to write my letter and I am going to email it tonight.
be positive
Well-Known Member
I have just finished writing mine, it will not be sent for a while as horse still undergoing treatment and waiting for vets report to go to insurance so not wanting to rock the boat as the claim will be towards the max.
You will feel better for writing it and getting things off your chest, hope you get the response you want.
hackedoff
Well-Known Member
yes changed vets after horse git caught in barn wire and turned out last vet had given him flu jab instead of flu tet which he needed. told New vet over and over that horse wasn't right. she told me that his legs were swelling due to age standing in. he had just got over nearly a year's box rest due to tendon injury no stocking up. cut a long story short he had a horrid death I am convinced due to septicima. New vet asked Me a day before he died how he had responded to anti inflammatory and I pointed out she hadn't prescribed any. asked my old vets pool house for second opinion no real response as didn't treat pony at the time. I Really hate . most vets...
FfionWinnie
Well-Known Member
Yes I do. Glad you posted about it. I'd been meaning to but you know what it's like!
Any improvement on the drinking?
ILuvCowparsely
Well-Known Member
Funny enough I complained to mine yesterday over treatment of a livery and another issue 
.
Vets said leave a horse till bloods come back next week for results. (mare has been colicking 2 sat a go last sat a week day monday this week wedesnday this week ) Expected us to walk round each time colic till they get results. I told owner
DO NOT WAIT A WEEK go get a wormer NOW!!!(early evening).
Sure enough wormed her this is what we found while dee pooing the field.
.Vets said leave a horse till bloods come back next week for results. (mare has been colicking 2 sat a go last sat a week day monday this week wedesnday this week ) Expected us to walk round each time colic till they get results. I told owner
DO NOT WAIT A WEEK go get a wormer NOW!!!(early evening).
Sure enough wormed her this is what we found while dee pooing the field.
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be positive
Well-Known Member
Pleased it has prompted you
No improvement yet but I am getting plenty of soaked feed and some sugarbeet water into him each day, it's just so odd going from normal intake to almost none yet he does seem thirsty
Will just give him time, finished his antibiotics yesterday so that may help get things settled.
ILuvCowparsely
Well-Known Member
have you tried http://www.horsequencher.co.uk/?? or apple juice
http://www.livestrong.com/article/23784-thirst-quenchers/
.
http://www.livestrong.com/article/23784-thirst-quenchers/
.
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harveysmom
Well-Known Member
Yep, I dont know how they get away with charging what they do and doing a crap job
My friends horse was so lame that it was walking on 3 legs, the receptionist would not call a vet to attend until my friend settled her outstanding bill of £56.00 she paid it and the vet arrived he spent more time chatting to one of the other liveries and drinking tea than treating my friends horse, didnt do much at all which resulted in her having to call the vet back 4 days later to have another look this time however they discovered that my friend had insurance so they couldnt do enough for her all the tests etc and they ended up X-raying his foot
surely this is what she should have got on their first visit
I contacted the RCVS on her behalf and the practice manager, included in a vets oath they have to attend in an emergency and when an animal is in pain, the decision to attend has to be taken by a vet, in this case my friend couldnt get past the receptionist for the first visit unless she paid her bill, secondly now the insurance are having to pay for two visits
as the vet was useless on the first visit
What happened to the good old fashioned vet that cared about the animals health first
Same practice, another friend, called the vet to another liveries pony this livery does not have a vet of her own so my friend gets the bill. Eventually this livery opens an account and transfers the balance,but you guessed it she didnt pay the bill so this vets transfered the debt back onto my friends account and did exactly the same to her they would not attend her pony unless the bill was paid . Worrying time for her as this pony colics,my friend has insurance but they told her they still would not come. It took alot of effort on her part to get this debt transfered back again
My friends horse was so lame that it was walking on 3 legs, the receptionist would not call a vet to attend until my friend settled her outstanding bill of £56.00 she paid it and the vet arrived he spent more time chatting to one of the other liveries and drinking tea than treating my friends horse, didnt do much at all which resulted in her having to call the vet back 4 days later to have another look this time however they discovered that my friend had insurance so they couldnt do enough for her all the tests etc and they ended up X-raying his foot
surely this is what she should have got on their first visit
I contacted the RCVS on her behalf and the practice manager, included in a vets oath they have to attend in an emergency and when an animal is in pain, the decision to attend has to be taken by a vet, in this case my friend couldnt get past the receptionist for the first visit unless she paid her bill, secondly now the insurance are having to pay for two visits
as the vet was useless on the first visit
What happened to the good old fashioned vet that cared about the animals health first
Same practice, another friend, called the vet to another liveries pony this livery does not have a vet of her own so my friend gets the bill. Eventually this livery opens an account and transfers the balance,but you guessed it she didnt pay the bill so this vets transfered the debt back onto my friends account and did exactly the same to her they would not attend her pony unless the bill was paid . Worrying time for her as this pony colics,my friend has insurance but they told her they still would not come. It took alot of effort on her part to get this debt transfered back again
be positive
Well-Known Member
Tried both, plus numerous other suggestions, he will only drink the sugarbeet water, full fat not speedibeet
and the water his redigrass is soaked in which he washes his mouth with and dribbles all over his bed, anything else has been totally ignored and for now he is getting just about enough so I am leaving him with what he wants plus plain in case he changes his mind, he has 3 types, at different heights in different parts of his box, talk about 5* treatment
ILuvCowparsely
Well-Known Member
what about peppermint oil in his water?
give him apples juicy ones
does he like oranges? (JUICE)
flavoured electrolytes in his water
licorice in his water
sloppy fast fibre
give him apples juicy ones
does he like oranges? (JUICE)
flavoured electrolytes in his water
licorice in his water
sloppy fast fibre
harveysmom
Well-Known Member
I forgot to mention, years ago i had a vet come out to rasp my horses teeth after examining my horse i was told he needed major dental work as he had wave mouth. This is strange as everyone else who has ever treated him always thought his teeth were fine
You always think vets know best so we arranged a date.
The day arrived the vet sedated my horse, luckily for me one of the other vets from the practice turned up as he wanted to see my horses teeth when he took a look he imformed me that there was nothing wrong with my horses teeth
How close i came to having my horses teeth butchered
You always think vets know best so we arranged a date.
The day arrived the vet sedated my horse, luckily for me one of the other vets from the practice turned up as he wanted to see my horses teeth when he took a look he imformed me that there was nothing wrong with my horses teeth
How close i came to having my horses teeth butchered
horsesatemymoney
Well-Known Member
No, I wanted to but was far too upset, I left my long-term practice after they showed insensitivity on an unimaginable scale. Since found out I wasn't the first, and lots of people are leaving them- along with their rising costs. Shame as the vets are nice, but its the management etc who let them down.
Clippy
Well-Known Member
You should ALWAYS complain when you know it's justified. If you don't, then how can you expect any changes?
A new vet joined my regular vets practice. I quite liked him, he was chatty and helpful. The people on the next yard had him to their pony which had colic, he came out twice but the pony didn't improve. The third time, a different vet from the same practice arrived. She found a tear, the pony could never recover and was pts there and then. These people disputed the cost of the first vet because he should have known the pony had a tear - after all, the other vet found it. The pony could have been spared 2 days of illness and the costs of the useless treatment but they still had to pay up.
One of my closest friends' mare foaled and she got this vet the morning after, just to check mum and baby were fine. She was a bit worried about a tear in the afterbirth and specifically asked about this and showed him. She was assured it was fine, nothing to worry about. The day after, her mare started with colic and she rang the vets. She asked them to send a different vet which was lucky as her mare had a bit of retained placenta and was very lucky to survive after agressive treatment to sort it out. Her bill was reduced drastically, probably because by then, the complaints about this vet were starting to filter through.
Mercifully, he left the same summer
A new vet joined my regular vets practice. I quite liked him, he was chatty and helpful. The people on the next yard had him to their pony which had colic, he came out twice but the pony didn't improve. The third time, a different vet from the same practice arrived. She found a tear, the pony could never recover and was pts there and then. These people disputed the cost of the first vet because he should have known the pony had a tear - after all, the other vet found it. The pony could have been spared 2 days of illness and the costs of the useless treatment but they still had to pay up.
One of my closest friends' mare foaled and she got this vet the morning after, just to check mum and baby were fine. She was a bit worried about a tear in the afterbirth and specifically asked about this and showed him. She was assured it was fine, nothing to worry about. The day after, her mare started with colic and she rang the vets. She asked them to send a different vet which was lucky as her mare had a bit of retained placenta and was very lucky to survive after agressive treatment to sort it out. Her bill was reduced drastically, probably because by then, the complaints about this vet were starting to filter through.
Mercifully, he left the same summer
Janette
Well-Known Member
I spent all last year complaining to my vet!
The treatment of the horse was great - spot on, and she made a full recovery from a damaged suspensory ligament. (touch wood)
But the insurance form wasn't filled in. The initial visit was in January, and the form still hadn't been filled in by beginning of December despite fortnightly phonecalls from me, monthly repeat forms being sent by the insurance company, me driving over there with a paper form and a strongly worded letter....
A week into December, another vet from the practice rang me and started asking questions about the treatment, was the horse given bute? When were the ultra sound scans? how long was the box rest???? I asked if the notes were incomplete and was told that she couldn't comment.
Finally, just before Christmas, the initial assessment form was completed (By the second vet) and sent off to the insurance company. The £1000+ bill was produced and submitted to the insurance company who have since paid it. I have also recieved my claim for feed and bedding - a substantial amount.
Included also - but separate to the ligament bill, was the bill for a call out in August for treatment of a foot abcess.
The treatment and care at this practice is excellent, the vets are kind and polite to both animals and people. But the paper work system is appalling.
What if the insurance didn't pay out? That bill could have been paid off as it accrued.
And then they put a charge for 'administrative costs' on the bill - dated February 2012. The bill wasn't prepared until December.
I told them that if I had to pay that, then would be submitting my own bill for my time, phone calls and diesel used in chsing this matter.
The treatment of the horse was great - spot on, and she made a full recovery from a damaged suspensory ligament. (touch wood)
But the insurance form wasn't filled in. The initial visit was in January, and the form still hadn't been filled in by beginning of December despite fortnightly phonecalls from me, monthly repeat forms being sent by the insurance company, me driving over there with a paper form and a strongly worded letter....
A week into December, another vet from the practice rang me and started asking questions about the treatment, was the horse given bute? When were the ultra sound scans? how long was the box rest???? I asked if the notes were incomplete and was told that she couldn't comment.
Finally, just before Christmas, the initial assessment form was completed (By the second vet) and sent off to the insurance company. The £1000+ bill was produced and submitted to the insurance company who have since paid it. I have also recieved my claim for feed and bedding - a substantial amount.
Included also - but separate to the ligament bill, was the bill for a call out in August for treatment of a foot abcess.
The treatment and care at this practice is excellent, the vets are kind and polite to both animals and people. But the paper work system is appalling.
What if the insurance didn't pay out? That bill could have been paid off as it accrued.
And then they put a charge for 'administrative costs' on the bill - dated February 2012. The bill wasn't prepared until December.
I told them that if I had to pay that, then would be submitting my own bill for my time, phone calls and diesel used in chsing this matter.
Holidays_are_coming
Well-Known Member
I believe as most of us have posted that they can make mistakes it's how they react that matters, my mare caused a wound to her coronet band but it was tiny however she had caused a massive crush injury to her hoof, I left her with my instructor while I was on a training course the first morning she was non weight bearing and her leg was huge so they called the vet and the young assistant came out he thought tendon as the wound was tiny, however when he called me I told him to go back the next day and check her hoof instead of scanning the tendon, he called me and was so appologetic then got on with the correct treatment asked for help when needed, so I was pleased,
be positive
Well-Known Member
ILuvCowparsely
Well-Known Member
One does have to be careful as I do know that "our" vets meaning anyone member - can and do scan this auction.
I did see an ""X" vet my my practice who started his own , start to slag off mine so I did tell them and they got the thread removed I see now he has changed his user name
I did see an ""X" vet my my practice who started his own , start to slag off mine so I did tell them and they got the thread removed I see now he has changed his user name
Ilovefoals
Well-Known Member
I wish I'd complained about a vet that came out to my newly born foal. I'm sure he caused he illness which started 2 days later and nearly killed her and cost me £3k in bills (with a different practice). I just changed vets instead as I was so stressed and emotional at the time. I couldn't face a fight
[69117]
Well-Known Member
Yes, I complained about a vet who refused to come out to me out of hours when I had a horse with a broken leg.
She said I was too far away and she wouldn't come out to us!
I phoned the next day and complained, after having to use a different practice and all the complicated things that went with that.
They were lovely, and apologised, and the vet was reprimanded by a partner.
She said I was too far away and she wouldn't come out to us!
I phoned the next day and complained, after having to use a different practice and all the complicated things that went with that.
They were lovely, and apologised, and the vet was reprimanded by a partner.
windand rain
Well-Known Member
Only once and that was a young vet who thought she knew better than her boss and me. I asked for a vet to sedate y horse because he wasnt letting me treat the leg they had already seen and treated. They asked me to keep it clean and apply cream He wouldnt let me near his leg. I asked for them to sedate him so I could clean off the accumulated cream and apply more after a week of slapping it on it had got a bit grubby. I wasnt impressed with that instruction either but hey ho they were the vets
She came and refused to sedate him, she told me not to be afraid of him and handle him more firmly she got booted across the stable when she tried.
She then decided to twitch him he reared up and nearly knocked her unconscious and almost broke her ribs against the stable wall. We took him outside and tried to cold hose the greasy cream off that didnt work he ran off down the yard
Got him back she then decided to try using a stick to rub off the cream and put on more after an hour of this she left the yard without treating him. He must have really hurt her but she was determined not to sedate him.
I will add at this point he was the kindest horse on earth but the cut on his fetlock went to the bone and was excruciatingly painful.
I went to pay the bill they had added £100 for her visit and treatment I hit the roof spoke to the main partner and he told me I didnt need to pay for that visit.
What a numpty one injection on arrival and he could have been treated and comfortable It did heal eventually as I desensitised him to me touching his legs and was able to just keep adding more cream. Not ideal but at least he was in less pain
She came and refused to sedate him, she told me not to be afraid of him and handle him more firmly she got booted across the stable when she tried.
She then decided to twitch him he reared up and nearly knocked her unconscious and almost broke her ribs against the stable wall. We took him outside and tried to cold hose the greasy cream off that didnt work he ran off down the yard
Got him back she then decided to try using a stick to rub off the cream and put on more after an hour of this she left the yard without treating him. He must have really hurt her but she was determined not to sedate him.
I will add at this point he was the kindest horse on earth but the cut on his fetlock went to the bone and was excruciatingly painful.
I went to pay the bill they had added £100 for her visit and treatment I hit the roof spoke to the main partner and he told me I didnt need to pay for that visit.
What a numpty one injection on arrival and he could have been treated and comfortable It did heal eventually as I desensitised him to me touching his legs and was able to just keep adding more cream. Not ideal but at least he was in less pain
Flakey123
Active Member
I complained to my previous vets about a really poor dental treatment my horse had received from one of their nurses - it cost me a lot of money to rectify and we had problems with him for months.... They replied with "oh that's never happened before".
After that I (stupidly) used them once more for a vet visit when my horse cut his leg badly. The vet turned up without any equipment, stared at his leg and told me to go out and buy bandaging material, give it a good clean and bandage, then left. I even had to visit the practice, which is 40 minutes away, to collect antib's. I was charged nearly £200 by them for that day! Suffice to say I learnt my lesson and moved to a different practice, I didn't bother complaining the second time.
I find you don't get very far when you have a complaint, they will always cover themselves and their staff and it's very hard to prove anything they have (or haven't) done.
After that I (stupidly) used them once more for a vet visit when my horse cut his leg badly. The vet turned up without any equipment, stared at his leg and told me to go out and buy bandaging material, give it a good clean and bandage, then left. I even had to visit the practice, which is 40 minutes away, to collect antib's. I was charged nearly £200 by them for that day! Suffice to say I learnt my lesson and moved to a different practice, I didn't bother complaining the second time.
I find you don't get very far when you have a complaint, they will always cover themselves and their staff and it's very hard to prove anything they have (or haven't) done.
be positive
Well-Known Member
I am bumping this back up rather than starting a new thread, I have just received a response to my questions regarding what happened to my horse, I am furious, they have not answered any of them really just a list of what they did, or didn't do and that nothing would have differed really, sorry rather cryptic but still considering taking this further.
The implication is that the injuries he suffered while in hospital are more psychological than anything else, he had a serious mouth injury which took 3 weeks to heal, bruising is still evident 4 weeks later and he is still not drinking, I do not feel the drinking is in his head, horses do not stop doing something so basic, I have posted more detail about this in vets today, any views would be welcome, I have had an interesting pm which could explain what happened.
I would like to pm the full story to a few people for their views on what to do, I could just leave things but with such a poor response I am leaning towards going to RCVS.
A not very positive be positive today
The implication is that the injuries he suffered while in hospital are more psychological than anything else, he had a serious mouth injury which took 3 weeks to heal, bruising is still evident 4 weeks later and he is still not drinking, I do not feel the drinking is in his head, horses do not stop doing something so basic, I have posted more detail about this in vets today, any views would be welcome, I have had an interesting pm which could explain what happened.
I would like to pm the full story to a few people for their views on what to do, I could just leave things but with such a poor response I am leaning towards going to RCVS.
A not very positive be positive today
budley95
Well-Known Member
Yup, sent out a just qualified vet to my little mare collicing (sp?). She needed to be tubed but had got herself in a right state, she was a fusspot at the best of times, vet tubed, refusing to sedate or twitch as we requested she threw herself about, tore her nose to pieces, blood all over the stable walls and shavings bed and over mine and my mum's jumper and she then wouldn't let vet near her and was rearing whilst trying to roll again. She then had to go to horsepital for blood transfusion...
Hoof_Prints
Well-Known Member
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FfionWinnie
Well-Known Member
How on earth could he have a psychological mouth injury... Them causing mental trauma is just as bad. Any what a load of rubbish horses don't think oh yes I am so stressed by being in hospital, I know, I will stop drinking he has got to have some sort of damage or paralysis IMO for him not to be drinking.
Pm me the story please?
I haven't had a reply re my complaint yet but I only sent it a couple of days ago.
he has got to have some sort of damage or paralysis IMO for him not to be drinking. Pm me the story please?
I haven't had a reply re my complaint yet but I only sent it a couple of days ago.
EgerdenFarmStud
Well-Known Member
Yes, unfortunately a well known practise sent a young vet out to my yearling last year. She was clearly in agony and had the most enormous swelling from hernia to chest. Stupid vet said worms, I said no way, she tested blood, bloods said not worms, I called daily worried sick that she was getting worse and that it was the hernia, different vet came out after 5 days of asking, scanned hernia and had her in practise and in theatre within 2 hours. She died on the table. There's a lot more to it than that, but can't go into detail as I will make sure this never happens to anyone again!
My horse was in pain for almost a week and partner of practise told me personally ( without knowing what had happened with his other vet ) that had she been taken in 4/5 days previously it would never have come to this...
Gutted, loved that horsey so much.
Oh and they're trying to make me pay £2000 for the pleasure of killing my horse too...
My horse was in pain for almost a week and partner of practise told me personally ( without knowing what had happened with his other vet ) that had she been taken in 4/5 days previously it would never have come to this...
Gutted, loved that horsey so much.
Oh and they're trying to make me pay £2000 for the pleasure of killing my horse too...
Rebels
Well-Known Member
Pm me too if you like, my horse bit through his lip when he managed to put his water bucket into his fetlock joint. He had an immediate GA and joint flush, came round well but didnt eat for the 5 days he was in vets. They just didn't have enough time to sit and offer him food so I ended up feeding him minced apples and carrots when I could get in to see him. He lost nearly 100kg, looked like a hat rack by the time he had healed enough to eat.
Pipkin
Well-Known Member
Yes, mare cut hind leg, vet came out, vet was a bit rough so mare gave her a boot, the vet then refused to treat and said will send her colleague out next day. New vet came next morning, over sedated my mare which sent her crashing head first into wall, vet then butchered her leg. Found out later he's known as the death vet. Sent strongly worded letter and refused to pay bill.