Heritage Comfort Bridles off Ebay

cptrayes

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Oh bugger I think mine might be fake to :(

They are not fakes. They are bridles from a company which trades under the same name. They make no attempt to market them as made by the Marlow family.

They are what they are, damned good value for money bridles for everyday use.

Try asking "the real" Heritage how much they will charge you for their version, and then see how disappointed you are with your buy. Of course you might have paid more than £50 in an auction, but I generally get mine for less than that, including postage.
 
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Now now Santa Paws, please calm down! Do you work for Snowhill or something?!

Why are you bullying people and shouting them down. I have never called the comfort bridles fakes and have never actually slagged them of either. My post was intended as a bit of info for the users of this site, so they can understand better what they have already purchased.
If you are happy with the bridles then good one ya! It's a personal choice and at the end of the day it's a bridle not something to be getting so angry and worked up about.

It's up to others to decide what they want to call things and what they think of any companies products. It's also up to others to decide where to spend their money, and decide through good solid info what product to buy.

The main issue in my opinion is that many many people are buying tack from ebay etc and it's being sold as English made, and it is not! English leather yes, English made no!
I actually agree that the other Heritage bridles are good value for money, that's not the point here though is it!? Something is only good value if it lasts and doesn't go wrong whatever it may be. Mine and any other English makers bridles/tack are not infallible. Things do go wrong, just far far less often!

If you have an issue with a product I have supplied then PM me and we will sort it out. We do not make the buckles as you know and this issue, as I think my superb reputation, feedback and testimonials prove, has never and I mean never happpened before.
You have had around 3 years to find my address, it is actually on the website by the way, and I feel it's a little strange that you have to jump on this forum to contact me :rolleyes:

I came on here to help people, not argue.
 

sakura

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I bought a Heritage headpiece from Styalways online store almost a year ago, I have no idea if it's genuine or not but, although a little on the small side, it's not let me down once and is still as nice and supple as it was when I bought it

It's certainly not stretched, or shrunk, or anything -if it is a copy, it's a very good one!!
 

cptrayes

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Do you work for Snowhill or something?!

Why are you bullying people and shouting them down.

No, I'm a customer of yours. I will look up your address and return your girth for replacement buckles, thankyou.

I am bullying no-one and shouting down no-one. Please, everyone feel free to continue to post, as I will.

Your products are generally good, I have another anatomic girth of yours which is terrific and was also very good value for money. I am sure that you have a lot of happy customers. But so do the other Heritage and as a customer of theirs as well, I will not sit and let people rubbish a value for money product just because it has the same name as yours.

Personally I couldn't give a fig if my good English leather (made in Devon, the last two I bought) was stitched together in Walsall, India or Timbuctoo if I get a good deal, which I always have.

If comfort bridles are a copy or a fake of anything they are a copy or a fake of Elevators who I think made them first.. That would make both Heritage's comfort bridles copies, wouldn't it?
 
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cptrayes

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You have had around 3 years to find my address, it is actually on the website by the way, and I feel it's a little strange that you have to jump on this forum to contact me :rolleyes:

Was it really as long ago as three years? You remember me then.

I can't find your address on your website, will you please PM me with it.

I looked on this site, am I in the right place?

http://www.heritagesaddlery.co.uk/c...dlery-fit-you-your-horse-perfectly-every-time

Thanks

cptrayes
 
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FMM

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cptrayes

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Thankyou, I will. Stupid me I though it should be in "contact details". Now I have even found it on the Home page :) Derrrr! And I will report on here, I hope, what a wonderful job Matt has done replacing my buckles.
 
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Fahrenheit

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Well my "other Heritage" comfort bridle I got from ebay is now 3-4 years old and still lovely and will buy the same again, personally I think the OP has been unlucky, as the noseband on mine does get alot of punishment because my mare has to (if you don't want your nose broken) jump in a standing martingale and in the last 3-4 years it has stretch slightly but only by a hole on the noseband but have had no trouble with the stitching. I don't think people who have the other Heritage bridles should panic just keep an eye on them :)
 

cptrayes

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Just to show that I am not an unfair person, I would like to say that Matt's curved dressage girths are undisputably the best leather anatomic girths available, never mind their price. And they ARE cheap compared to the others.
 
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Santa Paws,

If people are rubbishing products they are doing it for a reason surely?

Anyone who is putting down a product they have never even owned and had a problem with would be being a bit silly, but I'm not sure that's what's happening is it?

I will again say that I have never called them copies or fakes. This issue is a problem for the customers out there, not I. Tack is a tiny part of my business, custom made saddles is the vast majority of my sales.

You have the website right .....

[Content removed]

The address is looking right at you on the home page

All the best
 
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Well my "other Heritage" comfort bridle I got from ebay is now 3-4 years old and still lovely and will buy the same again, personally I think the OP has been unlucky, as the noseband on mine does get alot of punishment because my mare has to (if you don't want your nose broken) jump in a standing martingale and in the last 3-4 years it has stretch slightly but only by a hole on the noseband but have had no trouble with the stitching. I don't think people who have the other Heritage bridles should panic just keep an eye on them :)

Well said!.... and let's remember leather DOES stretch, it's leather :)
 

Bettyboo222

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Just to let anyone who is interested, I have made and sent this customer a brand new Girth, Free of charge, and not just replaced the buckles.

I assume you got that as it was sent recorded delivery, I haven't had an email to say you have had it or not?

Just to say that it is the first time it's ever happened and I am sure the last.

Happy New Year everyone, Matty M

Like ^ That is how companys keep customers
 

cptrayes

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Just to let anyone who is interested, I have made and sent this customer a brand new Girth, Free of charge, and not just replaced the buckles.

I assume you got that as it was sent recorded delivery, I haven't had an email to say you have had it or not?

Just to say that it is the first time it's ever happened and I am sure the last.

Happy New Year everyone, Matty M

I PM'd you the day after it arrived Matt, saying how happy I was with it and offering some suggestions how to differentiate your English made Marlow/Heritage from the Asian made Heritage. Also telling you that I was about to post a separate thread, which I did. You can find it under "anatomic girths". I'm sorry you didn't get that message.

I'll just repeat, for those who are new to the thread, that at the cheap price point the Asian Heritage bridles are very good value for money. In the "hand made in England or Germany" quality end of the market, the Marlow/Heritage bridles are exceptional quality for the money.

It's a shame that there is this confusion over the names, and my (ex-professional) advice to Matt was to drop the Heritage brand and trade under his own name, which has a well-deserved reputation.
 

Capriole

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I have one of the Heritage-thats-not-by-Matt bridles, it came with a horse. Its a very odd shape, some bits have obviously stretched and others havent, its not a very good bridle at all. Its nice soft leather though.
 

onemoretime

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Has anybody else had any problems with these bridles sold on Ebay using the "Heritage" name ?? They are not genuine Heritage bridles, they just use the name to sell cheap copies.

I bought one in February believing it be the real thing and the leather has snapped in two place on the noseband, whilst I was out riding my horse, luckily I wasnt going at any speed but I've had been there could have been a nasty accident.

I have contacted the ebay seller, she said she cant refund because its out of warranty, her supplier has a 48 hour warranty on goods, I've written them a rather stern letter, I'm not holding my breath for a refund or a practical response but I just want to make this is not a one off problem, but if they are selling cheap rubbish that can potentially cause an accident they need to be stopped.

The real Heritage Saddlery is a reputable company selling quality english leather made in England goods and these other people use their good and reputation name in order to sell their rubbish.
Im so glad I read this as I was going to buy the double bridle Heritage make from E Bay £71. Please could someone let me know how to contact Matt Marlow.
 

cptrayes

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I have the Asian-sewn English leather Heritage double bridle and it has served me extremely well for five years with no problems. At £71 it's fantastic value for money.

Matt has a shop on eBay if you want a more expensive, higher quality, English made double bridle and a website here:

http://www.heritagesaddlery.co.uk
 
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