Hermes

[ILuvCowparsely]

anyone having trouble with hermes??

I sent a peossoa to someone before Christmas, it had a picture of when delivered, ie buyers place but when they went there 2 days later to Argos in Sainsbury's it was not there and the store did not have it. No point contacting hermes ( which i did and reported it) as they never came back to me poor buyer lost out as proof it was delivered. Now i sent 2 wintec gullets this week and buyer contacted me saying only the posting label was photo graphed, and address on the map but buyer said no one knocked on her door or neighbours. I am now thing never to use them again. Anyone else having trouble with them??

 

[2ndtimearound]

They are completely hopeless and consistently useless! I would never ever use them to send something, but occasionally have to put up with them when buying.
I had bought something from Aldi online, who use them, and it was due to be delivered yesterday. I had an email in the morning to say it would be delivered between 1pm and 3pm. At 11.40am, I got an email to say it had been delivered (this is at least the third time I’ve had them deliver early, so I know to take no notice of the time!). There had been no knock on the door, so I went to check. Having had issues with them before, I opened the front door to see if they’d dumped it. No sign of a parcel. Having had them leave things in random places before, I went out to check if they’d put it somewhere strange, and there was a parcel sitting dumped outside my neighbour’s front door where anyone could see it and take it! Of course, that was it.
I know they hadn’t even bothered to knock on the door, as its the house that’s the other of the pair of semis to mine, and the front doors are only two feet apart, so I always hear if someone knocks on their door (and there is no bell).
I realised later that the delivered email had a picture of the parcel dumped outside the door, but it didn’t include the house number in the shot (which was obviously wrong anyway, and both houses are clearly numbered), and would have proved nothing as there are many houses in my street with the same door (original one from when they were built).
I honestly have no idea how they are still in business (a friend told me they were on Rogue Traders (I think) yesterday morning too).
Bargepole!

 

[poiuytrewq]

Yes, constant problems. They never reply to email contact. I can’t get through on the phone.

 

[SpotsandBays]

No I but I’m having trouble with UPS! Ughhhhhhhh

 

[vhf]

Always in the past, absolutely dreadful; but recently, complete change-around and top level service. I think there were some significant complaints in our area though, so...

 

[Roxylola]

I won't buy from anyone I know uses them. They're really unreliable, and I know other people who do the same.

 

[honetpot]

A lot depends on who your local agent is. Ours we know by first name, and can call him if there is a problem. At our last house, the missing parcel had been thrown in a neighbours garden.

 

[gallopingby]

Agree a lot seems to depend on your local agent. I wouldn’t use them by choice as found they were 100% unreliable at a previous address but the local guy has delivered a few things recently and seems fine. Communication isn’t good if you want to complain.

 

[rabatsa]

Our local Hermes driver is great. She asks on the village facebook page if the addresses are obscure and when she had a dodgy tummy and was unable to deliver that day she posted it on the village facebook page so no one was left waiting. I was able to message her to leave a parcel in the horse trailer one day when I was out but on the Hermes website leaving such an instruction is impossible.

 

[Pearlsacarolsinger]

A lot depends on who your local agent is. Ours we know by first name, and can call him if there is a problem. At our last house, the missing parcel had been thrown in a neighbours garden.

Our local Hermes couriers are much better than some others tbf. Now DHL..............

 

[Archangel]

It seems to be the luck of the draw, my local Hermes courier is fantastic. Some of the others are a bit hit and miss.

 

[Keith_Beef]

anyone having trouble with hermes??

I sent a peossoa to someone before Christmas, it had a picture of when delivered, ie buyers place but when they went there 2 days later to Argos in Sainsbury's it was not there and the store did not have it. No point contacting hermes ( which i did and reported it) as they never came back to me poor buyer lost out as proof it was delivered. Now i sent 2 wintec gullets this week and buyer contacted me saying only the posting label was photo graphed, and address on the map but buyer said no one knocked on her door or neighbours. I am now thing never to use them again. Anyone else having trouble with them??

Correct me if I've misunderstood, but I read the first incident as being that you sent the pessoa by Hermes to be delivered to an Argos used as a drop-off/pick-up point, within a Sainsbury's supermarket.

Hermes supplied a photo of the parcel being delivered to Argos, but Argos claimed to not have the parcel when your customer went to pick it up?

 

[Errin Paddywack]

Our current Hermes delivery driver is superb but have had bad experiences in the past.

 

[criso]

Very much depends where you are, round here it's royal mail/parcel force that fail to deliver and then swear they have leaving me out of pocket and no parcel.

I was thinking about this the other day watching a woman in a hatchback delivering parcels the other day. So many firms contract out to people delivering in their own cars. They'll be on some sort of contract where they are paid to deliver so many parcels rather than an hourly wage.

This change in how people are employed means that there is a disconnect between the company and the delivery agent; people are using vehicles that may not be reliable or maintained as a professional fleet of vans would be; could be more difficult to reallocate if there's an accident or illness, and may have unrealistic targets which encourage corners being cut.

It's cheaper for the company and we get cheaper delivery charges but there's a trade off in terms of service.

 

[Keith_Beef]

Very much depends where you are, round here it's royal mail/parcel force that fail to deliver and then swear they have leaving me out of pocket and no parcel.

I believe that in English law, the sender is entirely responsible for ensuring that the parcel is delivered. No delivery: full refund including cost of carriage. The sender cannot push responsibility off to the carriage company, especially given that the contract for carriage is between the sender and the carriage company, and has nothing at all to do with the recipient or purchaser.

I was thinking about this the other day watching a woman in a hatchback delivering parcels the other day. So many firms contract out to people delivering in their own cars. They'll be on some sort of contract where they are paid to deliver so many parcels rather than an hourly wage.

This change in how people are employed means that there is a disconnect between the company and the delivery agent; people are using vehicles that may not be reliable or maintained as a professional fleet of vans would be; could be more difficult to reallocate if there's an accident or illness, and may have unrealistic targets which encourage corners being cut.

It's cheaper for the company and we get cheaper delivery charges but there's a trade off in terms of service.

I see this over here, too. Not only people driving private cars, but also driving panel vans that are either in rental livery or delivery company livery... Even with stronger employee protection over here (I think it would be illegal to have employees paid per parcel delivered), you can have people on short-term contracts (say, 90 days) and set performance targets so that an employee who fails to meet the targets doesn't get the contract renewed.

Anyway, that is my theory why the boys driving the vans for Star's Service which has the contract to deliver for my local Casino supermarket bomb up and down my street. There are two stable yards right across the street from my house and another two further down towards town, several more in streets parallel or perpendicular, with associated horse traffic on the street.

 

[criso]

I believe that in English law, the sender is entirely responsible for ensuring that the parcel is delivered. No delivery: full refund including cost of carriage. The sender cannot push responsibility off to the carriage company, especially given that the contract for carriage is between the sender and the carriage company, and has nothing at all to do with the recipient or purchaser.

I guess it's a question of proof. Royal mail/parcel force swore they had delivered it. I knew they hadn't as I'd been waiting in and can see the street from my living room. It wasn't signed for so couldn't ask for proof.

Twice was on Ebay, the sellers (business sellers) and ebay went with the carriage company claim that it had been delivered and I got no refund and my feedback saying it hadn't arrived was removed.

Happened on 2 other occasions but the senders accepted that they hadn't been delivered and refunded me.

What is the case is that it is up to the seller to contact the delivery company if there's a problem with delivery, if they can't be bothered then there's nothing you can do. On another occasion a parcel containing liquid was damaged and leaking. I live in a flat and the communal door had been left open so instead of ringing the bell, they just popped it inside. Royal mail had flagged the damage and had a warning sticker on it. It leaked all over the carpet which had to be cleaned. Again I couldn't complain, only the sender.

 

[Keith_Beef]

I guess it's a question of proof. Royal mail/parcel force swore they had delivered it. I knew they hadn't as I'd been waiting in and can see the street from my living room. It wasn't signed for so couldn't ask for proof.

My understanding is that the onus is on the carriage company to provide proof of delivery to the sender. The sender has a duty to ensure that the goods are delivered. The purchaser in entitled to a refund if the goods are not delivered, and then the sender seeks redress against the carriage company.

If the sender chooses to use a service that does not include any proof of delivery, the sender just has to swallow the cost if the purchaser claims that the goods were not delivered. It might seem unfair, but that's how it is.

 

[Nicnac]

Local agent is fantastic but only last 6 months or so. Prior to that I knew that if sender used Hermes I'd never see my parcel.

 

[cremedemonthe]

Yes, ordered a courier to pick up from me some barbed wire covers and leather conditioner I had sold in 3 different parcels on 03-01-21 one week later the courier arrived and I had customers waiting!
No explanation, no apologies nothing, it was the last straw. I have been using them for around 12-15 years and sent a fair few parcels with them and mainly good but when things do go wrong with Hermes, they go wrong BIG time and I for one won't be using them ever again.
Oz

 

[splashgirl45]

i ordered stuff from debenhams in their sale, got text from hermes with estimated time of delivery, didnt arrive..next day another text giving times, didnt arrive. next day was friday and still nothing so i e mailed to query. was told parcel had gone missing and i had to contact seller for a refund. debenhams refunded me, no problem. then 2 days after the refund a parcel gets delivered, guess what, from debenhams...so then had to get in touch with debenhams again to let them know so they could re take the money.

around that time i got a knock and he gave me a parcel which wasnt for me so i told him where the other property was,just across the road, and he went away with the parcel/ next day the lady whose parcel it was knocked and asked me if i had her parcel as they had said it was delivered and there was a photo of my cottage, i havent seen her since so dont know if she ever got it but they are really bad round here now....

 

[criso]

That is not the reality of what it happening. Alot of standard Royal mail services such as small parcel include tracking but not a signature. The tracking is updated by the person delivering but it could have gone to the wrong address or even be stolen. However this tracking is regarded as 'proof' by ebay at least and they find in favour of the seller.

Luckily low value items.

 

[Amun]

I think it depends on your local driver. We always have a same guy from hermes and he is amazing, never had a delay or problem with hermes. The worst experience I ever had (repeatedly) is UPS - to the point that when I see a seller is using them I'm not buying.

 

[paddy555]

both M & S and Superdrug use Hermes. I have 2 parcels purchased since Christmas sitting somewhere. M & S have refunded the goods and delivery. Superdrug have only refunded the goods. I am now having a battle with Superdrug to refund the delivery.

 

[PinkvSantaboots]

Our delivery lady is really good here so I will order stuff through Hermes but I won't send items through them they are too unreliable.

 

[criso]

When I send goods, I usually ask the buyer who they prefer and send a couple of quotes as they'll know their local situation. I always add signed for though.

 

[ILuvCowparsely]

what is happening is the tracking says delivered but it was not, buyer stayed in and she said no one knocked on her door the first one showed a picture of it delivered in argos but was not there when buyer went to collect

 

[ester]

That is not the reality of what it happening. Alot of standard Royal mail services such as small parcel include tracking but not a signature. The tracking is updated by the person delivering but it could have gone to the wrong address or even be stolen. However this tracking is regarded as 'proof' by ebay at least and they find in favour of the seller.

Luckily low value items.

I had that with yodel, so long as there driver had been in the right postcode they considered a delivery attempt had been made. Some postcodes are pretty big!

 

[yhanni]

DPD is a nightmare where I am - used to be reliable but no more. I have just had an email from a company to say that the rug I had ordered had been delivered to someone else who was waiting for a guillotine!!! And if DPD tried to deliver the guillotine to me, would I please refuse it!!

 

[Kaylum]

Hermes has only lost a couple of parcels out of 100s I have sent and they are currently taking 2 to 3 days from dropping off to delivery which is fast.

 

[PurBee]

Clicked on this thread thinking HHO had turned philosophical in these lockdown times and the concepts of hermes trismegistus were being discussed ?

but the couriers...theyre easier to discern than ancient texts....and from my experience , no matter the company, most of the time they do a good job, but they all bodge a delivery at some point. DPD probably are more reliable than most for delivery time being quick...but the condition the goods come in are oftentimes damaged.