horrible day at vets today.... should i be angry?

NeverSayNever

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quick history for those that dont know. I'm an an experienced collie owner, dog trainer, agility competitor/judge....... 18 months ago i searched for a pup and put my name down for a bitch from fantastic ISDS lines, very well known sheep trials people, all health tests done etc etc

when i went to pick her up i was horrified to find a litter of sickly puppies and my head told me to walk away... but of course my heart ruled and I came home with Diva. Who at 8 weeks only weight 2.1kg and had blood coming out of her bottom. She was at the vets every day and slowly we got her well. Now all my pups have gone through a chewy phase... but with Diva it was different, her PICA problem has taken a lot of managing. At 12 weeks old she got hold of the corner of a blanket from in her cage and swallowed the thread. I woke up to hear her gagging and she ended up in surgery as it was all the way through her.

Again, we got her better but i have had a real challenge to 'manage' her. She has to be muzzled when out in the garden to stop her eating anything and everything, even the ground. She cant go in a kennel with the others as i would have to take away all their bedding and toys , and the one time i paired her with another bitch and took the toys out, she ate the other dog's collar off her neck. Her toilet habits have always been difficult, she goes out for a poo, but then 1/2 hour later does more and messes her cage. I manage her now with a strict routine of feeding, muzzle on when out unsupervised and no toys in her cage. She didnt have bedding until recently when i gave her vetbed as although she was taking some bits of fluff off it, they say its meant to pass through and without bedding she was developing bald bits on her hocks.

On the up side, at 18 months old she LOVES her agility and is fab, she was entered in her first comp in November..... that is until today.

She had been off colour all weekend and long story short i took her into my vets this morning. i know the vet really well, she has seen Diva from day one, infact she was at my house last week seeing the horse and asked to see Diva train and commented on how great it was to see her so fit and well.

She said she thought there was another blockage of some sort, gave me a consent for to sign but said they would pop her on a drip , then xray this afternoon and phone me.

so i waited

and waited....

at 4pm i couldnt bare it anymore so i rang the vets. i spoke to a guy i hadnt spoken to before who started to talk about her 'surgery' and recovery. I interupted him, saying "what?!?!? i thought she was having an xray and then you would call me?" he said sorry, someone should have called me. He then began to break up so i said i would go straight to the vets.

i arrived and he showed me the xray and explained that her colon was 3 times the size it should have been. It was impacted with poo and bits of vet bed but she SHOULD have been able to pass this, espec as it was so far through. He had then felt up her bottom and found there was an anatomical abnormality that felt like a torsion, however it wasnt correctable. I then mentioned all her previous problems. And he said "oh, if i had known that, if i had known her history i woudnt have operated and put her through this". He then mentioned that the abnormality might be a tumor, espec as she is an older dog. I was like,..... erm, no she is 18 months old!!!! He then admitted he hadnt known her age.

He told me that with her problems the chances of this happening again are high and that if it does, they wont be able to operate again. He said that i had to decide if i was going to let her go.. rather than put her through the recovery from this op and then the chance it might happen again.

I was utterly heartbroken.

I stayed at the vets for almost 3 hours as i just wasnt comfortable with this decision and in the end i said no, i feel that she has been through this much and it may mean a lot more work from me but i feel i have to give it one more go , lets face it she had the op anyway, and i want to try and give her the best quality of life i can. then at least IF it happens again i will know i tried everything i could.

but i am so cross that the vets treated us like this. i feel as if i cant trust any of the vets locally now and i just feel let down.ive left her there overnight tonight, so please send healing vibes, hopefully i will be able to bring her home tomorrow.

sorry if that didnt make much sense :(
 
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Healing vibes for Diva and calming hugs for you. What a nasty experience I have to say we had similar experience once, its very disappointing and unnerving to hear stuff like that from a professional because it makes you question the other things they say too! I'm sorry you have had such an awful day, I hope she is allowed home tomorrow. FWIW I too would (and did) give her the chance and bring her home. I hope she turns out to have many more years ahead of her xxx
 
Firstly, I am so sorry your wee dog is sick. sounds like she didn't have the best start and it is taking its toll now.
As for the vet, I would be livid that they operated on my dog without my permission. If they saw something on the x ray that meant it was necessary then they should have called you first.
I would speak to the owner of the practice and complain, I would also be telling him that you are not paying for an operation that you hadn't agreed to.
Had the wee thing not survived the op then they would be on real shakey ground.
No wonder you are angry.

I am lgad you have brought her home to give her a chance. I can send her some reiki if you like.
 
Sorry your going through all this. The vets were very wrong not to have called you, and I would be making a formal complaint - what with that and clearly not reading up on the dogs notes ... reminds me of the NHS!
As for bedding, can you not put Diva on straw? - I don't know, she can't chew straw can she? - I suppose she will eat it though?? just an idea.
Good luck, healing vibes for Diva!!
 
thanks guys - yeh she would defo eat straw.. she will eat ANYTHING , she has a real psychological problem with it and the vet today thinks this is linked to the feeling this 'abnormality' in her colon will be giving her.

thing is, i signed a consent form when i left her - i knew it meant there may be some surgery, but they PROMISED to phone me after they had xrayed!!
 
How awful :(

I'd be ripping as well and changing vets, done it myself before after a slightly similar but no-quite-so-traumatic experience and we've never looked back. It's 40 miles away and costs a bomb but it's worth it.
 
NSN - as I post my boy is currently going through surgery to remove what we think is a trapped in his small intestine..............just waiting for that phonecall ( and really worried )

I hope your dog recovers all ok, I know its so hard as Roo is addicted to eating stones - unlucky for him this time!!
 
NSN - as I post my boy is currently going through surgery to remove what we think is a trapped in his small intestine..............just waiting for that phonecall ( and really worried )

I hope your dog recovers all ok, I know its so hard as Roo is addicted to eating stones - unlucky for him this time!!

thank you - and healing vibes for your boy X
 
You say you signed a consent form, did you read what this was consenting to?

yes, GA and surgery - but i signed it having had their assurance they would phone me after they xrayed and before actually doing anything. I was only signing it to save time having to go back in later should the need arise.
 
Hmmm unfortunately it seems there has been a lack of communication regarding your dogs history between vets, but you did give consent for surgery to occur, so not sure you have any comeback.

Vet who did the surgery obv thought it was a go-ahead as they'll have seen the signed consent form. It's the fault of the vet who admitted your dog not to contact you, which is bad manners rather than bad practice unfortunately.

I'd ask to speak to a partner to find out what happened.
 
Hmmm unfortunately it seems there has been a lack of communication regarding your dogs history between vets, but you did give consent for surgery to occur, so not sure you have any comeback.

Vet who did the surgery obv thought it was a go-ahead as they'll have seen the signed consent form. It's the fault of the vet who admitted your dog not to contact you, which is bad manners rather than bad practice unfortunately.

I'd ask to speak to a partner to find out what happened.

dont you think its bad practice not to have found out the dogs history... or even it's age before operating ?

I know technically me signing the form means i have no comeback - and tbh im not looking for any, im just upset about my dog and the fact i really trusted the vet who admitted her, i considered her to know me and the dogs extremely well and i feel totally let down that a proper handover wasnt done... and that a vet opened up my dog not even knowing her history.

I was too upset to ask questions earlier.. but i will be tomorrow when i hopefully get to collect her.
 
Absolutely I agree that th vet who did the surgery was in the wrong by not knowing the history of your dog. Communication has broken down somewhere. Make a list of questions to ask tomorrow so you get proper answers as to what has gone on today.
 
Absolutely I agree that th vet who did the surgery was in the wrong by not knowing the history of your dog. Communication has broken down somewhere. Make a list of questions to ask tomorrow so you get proper answers as to what has gone on today.

thats a good idea, i'l write it all down as im bound to get emotional about it all again once im there. thanks
 
Good grief NSN - that was awful to read :(

You must be beside yourself with rage - I would be!

I can't believe the unprofessionalism that has gone on here - he didn't even know her age or previous history?

Poor little dog - I wish her a very speedy recovery xx
 
My first thought on reading your post was that yes you had signed a consent form for surgery, and perhaps it was just a mix up you hadn't been contacted. However imo it is absolutely disgusting they didn't check her history, in these days of computerisation surely all vets have a dogs full history in front of them at the touch of a button, certainly seems to be the case with mine. A list of questions is a good idea, and I think in your shoes I would be considering changing vets.
Sending loads of vibes to Diva.
 
well she is apparently quite bright this morning:) i am going in to visit this afternoon but we dont know as yet if she can come home.

i spoke to my vet, the one who admitted her and she explained more about this abnormality she has, its like a stricture in her rectal passage and she said there is no way of knowing if it has been there since birth - and hence Diva has been coping with it until now.. or, it has formed recently, and apparently her lymph nodes are also up in which case she may, despite the surgery to removed the impaction, not really get any better and in a week or 2 we might be back with a dog who cant pass a motion again. Just crossing my fingers its the former.

She apologised unreservedly and said yesterday should never have happened and totally blamed herself, she really was very sorry, so now i just want to focus on getting my wee girl home and better.

thanks for all the healing thoughts.
 
Glad there seems to be better news this morning. I think you are probably right to focus on Diva improving and coming home, rather than what has happened.

Your vet has taken the full blame and appologised. Not that this makes it right of course.

Fingers crossed her problems are behind her - she looks a lovely smiley girl in your video :)
 
thought i would update this..... i brought Diva home yesterday and the vet has said to see how it goes. At the moment, she seems to have lost her continence and i keep having to wash her back end :( she isnt actually crouching to go for a poo, its just oozing out, poor love. she is very hungry though and keen to eat. i feel i just have to give her this chance and hope she comes right. healing vibes please.
 
omg thats awful. you are right to be raging with them. healing vibes also will get my friend to do long distance reki on her. you ahve had a hard time and poor wee dog. everything will be ok stay postive. thinking of you.
 
thankyou... ive spoken to the vet and we have agreed to give her until friday to see if she improves. it may just be the bruising needs to settle down. she had a little play with her wubba toy earlier :)

ETA-my bill was £270, i have a feeling they knocked a large portion off it;) espec given last year her bill for similar surgery and hospitalisation was more than double that.
 
You have obviously had a horrible experience, but regards the consent issue. You did sign the form, knowing your dog might need surgery. if they had NOT done the op because they had NOT spoken to you and your dog had died as a result of them waiting to speak to you, would you be any happier ?

When you leave your dog under these circumstances you are allowing them to do what they think is necessary. Unless you write on the form that they are specifically NOT to do XYZ, which I personally do, to make sure I know what I am paying for.

I hope your dog gets better.
 
You have obviously had a horrible experience, but regards the consent issue. You did sign the form, knowing your dog might need surgery. if they had NOT done the op because they had NOT spoken to you and your dog had died as a result of them waiting to speak to you, would you be any happier ?

When you leave your dog under these circumstances you are allowing them to do what they think is necessary. Unless you write on the form that they are specifically NOT to do XYZ, which I personally do, to make sure I know what I am paying for.

I hope your dog gets better.

i dont think you have understood properly.... im well aware of the facts you stated. The point is, they said they would phone me and they didnt; they didnt operate to save her life, and the vet admitted after, that had he KNOWN HER HISTORY-which he SHOULD have, he wouldnt have put her through the surgery at all. Her case and history is a very complicated one but i trusted they knew that and thus the fact they were going to call me to discuss what they were going to do was imperative. Of course, i signed the form knowing they could operate to save her life if needs be, and save time! but that wasnt the case here... can i also add they have admitted they were totally in the wrong and apologised profusely.
 
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