Horses tail falling out?

Hormonal Filly

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Advice please?
My mares tail fell out last spring and its happening this spring. It definitely isn't her itching, and I'm 100% sure it isn't because the hair is always flat and she never itches really, and literally just falls out from the centre/top of her tail. It isn't another horse and isn't any rugs etc.
I've tried sudocrem, no rub creams and no itch creams.. also Aloe Vera which didn't do much!

The hair grew back perfect last winter, but because her skin is black and tail is white, from a mile away it looks awful :(
Any ideas? or remedies I can try?
 
a horse i used to look after did this every year-the top 4 inches of his dock used to go bald-he did not rub, was not being rugged, lived out at night, and was not brushed and groomed every day. he was pink skinned so once it started falling out we had to apply sun screen when he was in the sun.
looked terrible but did not bother him so owner just continued as normal
 
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