baran
Well-Known Member
Mother and daughter came to yard at the beginning of March. This is the first horse they have owned and seller delivered it to yard. Everyone said to ask if they needed any help.
Three days later they asked me to tack up. I said I couldn't but I would stay and talk them through anything they were having difficulty with. The mother said that was no use and asked one of the yard staff. She assumed the horse had been playing up a bit and they were nervous so tacked up then went away. The daughter rode, I assume, then they asked one of the staff to untack. The YM intervened and said that this wasn't one of the staff's jobs. There was a bit of a row, in which it transpired that neither mother nor daughter had ever tacked up and didn't know how to do it. YM said that was OK, staff would do it, the service would be charged for and would include teaching them how to do it.
I don't know how the lessons are going but they are still asking other liveries to tack up for them. One woman, who has just had a baby and is not back riding, did it once. The second time she said (joking?) that in exchange the mother could change the baby's nappy. It wasn't taken as a joke and they now don't speak to her. (They haven't spoken to me or OH since I said I couldn't do it.)
Daughter has posted on Facebook that YM is money grabber and other liveries are unfriendly. I am trying to decide if we are being unfriendly or they are being unreasonable. The staff finish at 6 and it isn't a huge yard. People come and go at different times so you can't assume that there will be someone there to help you.
What do other people think? It doesn't help that they can be quite rude, to staff and to other liveries, if things don't go the way they want.
Three days later they asked me to tack up. I said I couldn't but I would stay and talk them through anything they were having difficulty with. The mother said that was no use and asked one of the yard staff. She assumed the horse had been playing up a bit and they were nervous so tacked up then went away. The daughter rode, I assume, then they asked one of the staff to untack. The YM intervened and said that this wasn't one of the staff's jobs. There was a bit of a row, in which it transpired that neither mother nor daughter had ever tacked up and didn't know how to do it. YM said that was OK, staff would do it, the service would be charged for and would include teaching them how to do it.
I don't know how the lessons are going but they are still asking other liveries to tack up for them. One woman, who has just had a baby and is not back riding, did it once. The second time she said (joking?) that in exchange the mother could change the baby's nappy. It wasn't taken as a joke and they now don't speak to her. (They haven't spoken to me or OH since I said I couldn't do it.)
Daughter has posted on Facebook that YM is money grabber and other liveries are unfriendly. I am trying to decide if we are being unfriendly or they are being unreasonable. The staff finish at 6 and it isn't a huge yard. People come and go at different times so you can't assume that there will be someone there to help you.
What do other people think? It doesn't help that they can be quite rude, to staff and to other liveries, if things don't go the way they want.