How to ask groom to look after your pony better...

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anonmouse

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without offending them. At my yard you can pay for an individual groom but recently this groom has taken over. She didn't feed, hay or water my pony and she says she doesn't turn her out, apparently scared of her but my pony is the best pony ever to turn out she doesn't barge she just plods along and doesn't care who is in her field. Her evening rug was on and she was boiling and very sweaty and some of my feed has been used to feed some of the other yard horses. I don't want to be rude but I'd like my money back on all the food she has used which comes to about £15 and I want her to take care with my pony who was dehydrated this morning. Will definatly make sure I am down there tomorrow morning so my pony doesn't have to suffer. I don't want to be horrible and make a big deal out of it and have an argument I just want my pony to be well looked after
 
Speak to the yard owner, explain you are unhappy, and that your feed has been used for the yard feeds and you would like it replacing (politely) Ask that another groom be assigned to your horse as you feel that the current groom is too afraid of your pony to care for her correctly.
 
If you are paying for a service then you must be able to trust in that service, otherwise it isnt worth paying for :-(

If this person insists that your pony is to be frightened of then offer to be there when she needs to do the turning out etc with her..... that way she wont be able to say things that are not true!!!

Regarding the feed, I would just reduce the amount off of my next livery bill in the same way the yard owner would put it on. Then get a big padlock.... I have one on my feed bin as I have £100s worth of cortaflex in it, I am absolutely sure no one would use it or the feeds but at least I know they cant!!! It also cant get pinched by non-yard people.

Good luck sorting this out.
 
thanks. Yeah its def an odd thing to say about turning out it must just be an excuse as an 8 year old can turn her out as she's so patient. Thanks for all the great advice definatly will follow it
smile.gif
 
Sounds like real chaos. Either this person does not have a clue what they are doing or there is some confusion about them not knowing what is expected of them.
Either way you need to speak to the person in charge, state what has not been getting done and state what you expect to get done in the future. I would go for a firm but pleasant approach but if this continues you are going to have to get vocal. The main priority is making sure your horse is getting what she needs.
 
I doubt if the YO knows what is happening...or rather not happening. I would firstly speak to the groom & clarify what her duties are. Ask why your feed was being used for the yard & why your horse hasn't been fed, watered rugs changed or put out.
If you don't get satisfaction there then go to the YO & see if they can sort out the problem, I doubt if they are aware of the situation with that groom. While you're at it I would also ask for a different groom. I wouldn't let that one clean my shoes let alone look after my horse.
 
Who is this person employed by - the YO or self employed, but situated at your yard??

No. 1 I would tell YO what is happening
No. 2 I wouldn't use this person
No. 3 I'd do my horse myself.
 
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