I have used them for 5 years now and have been very happy with them My sister is also insured with them and had a reasonably big claim after she had only been with them for 2 months, they were really helpful and paid out quickly.
I have never heard anything bad about them and know several people who use them. I currently have my horse insured with them and did have my trailer insured with them until i took that off onto the NTTA policy, but i have never had to claim *touchwood*
Have had to make a few large and small claims and they have been great every time. as long as you send them all the info they need they settle it straight away.
They are excellent- paid out to me twice- no issues and only a minor exclusion afterwards. Plus they are easy to contact and friendly on the phone. 100% reccomend!