insurance

[dufffy]

i have just taken out a new policy with what seemed to be a pretty good company lets just say E but on my bank statement it is clear that it is a different well known(not in a good way) company lets say L that i had no idea that E was part of is there anything i can do to get my money back so i can start with a new company as i have no intentions of staying with E as have had dealings with L in the past sorry if this doesnt make much sense but cant use actually names. but i'm sure you can guess who i'm talking about is what this company have done even legal?

 

[AmyMay]

Don't you normally have a period of time in which any policy can be cancelled and money returend??

 

[Carys]

Most polices should have a 14 day "cooling off" period - if you have any problems getting your money back (having first made sure you have cancelled the direct debit) then get in touch with the FSA (or threaten to at first). If it's been over 14 days you may have to pay a time on risk or admin charge but go for a full refund first - threaten them with the FSA / legal action if necessary & not getting anywhere with them.

 

[ladyt25]

I think they should have made clear who they were from the outset in my opnion although I am aware they come up under various names on websites.

I think with a direct company you should certainly have a cooling off period.

 

[dufffy]

there was a 14day period but they messed up my details so they took longer to set up the standing order and took 2 lots off at once

 

[ladyt25]

Call them, tell them you were sold the insurance under false pretences and that, had you known it was them you wouldn't have taken out the policy! It should be clear who you are insuring with when you apply for cover.