Its all a bit horse

I have ordered twice from them. First product came after three months which was ridiculous and it only came after phoning a few times. They keep blaming their suppliers and Covid! Stupidly I ordered a second time and after waiting four months and phoning three times, I cancelled, was told the same thing that refund would be done, not to worry. I eventually left a message when their number went to voicemail and threatened to report them. Refund came the next day. The issue with them is that they don't keep anything in stock, no warehouse, nothing. The lead in time they give you is how long they think an order will take to reach them from their supplier. So they hang on to your money and use it to pay for the product, minus their mark-up. Except they stuff up a simple thing like checking something is in stock with their supplier before they advertise it on their site. Won't touch them with a bargepole.
 
Just managed to eventually get hold of them again after yet again another failed call back, although they said they called me yesterday at 12.18, but had my phone on me all day and it didn’t ring! Now the lady couldn’t check until the person comes in at 4pm, to see if there is a delay in the refund as “it’s normally speedy” got told it can take up to 7 days and today is day 15 after requesting a refund! It could all be pending was another one and that have I checked my bank?! Another call back tomorrow it is for me then!
 
Hi, I placed an order with Itsallabithorse in November 2020 and am still waiting for it!!! I gave up yesterday as had been told so many times that is was out for delivery. I had no response to email or text messages. She did reply to phone messages when I said that I had had enough and was going to claim refund through PayPal. On about the 4th callback, after me being quite annoyed, she said that they felt so bad about messing me about that they would issue a refund and still send the products. Of course this never happened so I gave up and just put in a claim through PayPal. The company issued a refund almost straight away. I won’t be using this company again.
 
I’m having a right nightmare with this company, excuse after excuse, ordered a rug beginning of nov, I could only leave a answer phone message as know one picked up there end, every neg comment on facebook gets deleted, they ended up phoning my dad (who originally ordered the rug) saying they would send a refund and this was three weeks ago yet still nothing! I will phone again myself this week as this is just ridiculous,
 
The woman behind this company has CCJs against her and is well known for not honouring or refunding orders.
She's got a lot of nerve to even keep trading!
Please don't buy anything from
It's all a bit horse !
 
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