Jeep Cherokee 2002-2007 (also posted in Club House)

the twitter jeep guy gave me the same response as you!

I've replied and said they were unhelpful. I have also now emailed the citizens advice (redirected from trading standards).

I had also emailed VOSA, and got the same email as was posted here before. said they didn't know about the waivers and were discussing it as their main concerns is that the car is safe. not all that helpful.

so, more emails and I will delay my trip to the garage until I can get a firm answer on IF there is possibly a towbar i can fit that will pass. i've been on the jeep club forum and there is a mechanic who says he has passed some tow bars after doing some small corrections. there is hope, but i think a lot depends on the mechanic you get! they have to work within what they are given by Jeep/Fiat,

My first thought was do the work and sell it, but the tow car i would get for my money, would be older with higher mileage and after the amount i have spent fixed this one, my other half is dead against that idea. I'm so very frustrated, as while i love this car, it has been nothing but trouble and nothing but a money pit. :(

until tomorrow!
 
Trouble is they are now unsellable Rose......I am leaving mine as long as I possible can, but will probably have to give it away in the end and then may as well sell the trailer because I will have nothing to tow it with....this recall is a total farce, the only models to have a fire risk are PETROL models in the USA.....Shame I love my jeep but won't buy this brand again, not because of the cars...they are great but because of the DREADFUL way the company treats it's customers...
 
maisie06 said:
Trouble is they are now unsellable Rose......I am leaving mine as long as I possible can, but will probably have to give it away in the end and then may as well sell the trailer because I will have nothing to tow it with....this recall is a total farce, the only models to have a fire risk are PETROL models in the USA.....Shame I love my jeep but won't buy this brand again, not because of the cars...they are great but because of the DREADFUL way the company treats it's customers...
Click to expand...

It gives me great confidence to see that other owners are holding out too (sort of strength in numbers feeling).

Again I agree with the above, the car is safe, it is diesel and the tow bar geometry (Witter) is such that I believe that in the event of a rear end collision, it is very unlikely that any part of the tow bar would fracture the tank.
Totally unnecessary, box ticking farce which will not improve safety at all.
 
Are they really!? I was surprised not to see any comments on there to be honest.

On another forum I see someone is talking to towtrust tow bars or something like that to see if one can be made to fit. I'll go reread the post and send a link.
 
I'm so pleased this thread is on here and so grateful to everyone that has commented.

I bought my Jeep in August, rang the Jeep customer care service at the time to double check the towing capacity, had an aftermarket tow bar fitted and 6 weeks later got the recall notice. NOT impressed!!! We've measured the clearance between the tow bar and fuel tank ourselves and there is no way I can see that it will pass the safety check booked for this Friday. I have tried speaking to tow bar manufacturers and took it to a tow bar fitting place to see if anything could be done, but so far I have got nowhere. I was told by Thule that they are testing their tow bars to see if any would fit, but they couldn't give me any more information! My insurance company is refusing to insure the Jeep unless I follow the safety check recommendations on Friday, so now, like everyone else I'm going to try ringing legal helplines, CAB, complain as loudly as possible etc. I was planning to sell it and replace with whatever I can find as I really need a tow car. However, if they're not selling then it will be impossible and I don't know what I will do tbh!

I am still amazed that when I spoke to the tow bar fitting place and insurance company they had heard nothing at all about it - in fact it would still have been possible to order and fit a tow bar that would have been completely unsuitable!
 
malcbw said:
It gives me great confidence to see that other owners are holding out too (sort of strength in numbers feeling).

Again I agree with the above, the car is safe, it is diesel and the tow bar geometry (Witter) is such that I believe that in the event of a rear end collision, it is very unlikely that any part of the tow bar would fracture the tank.
Totally unnecessary, box ticking farce which will not improve safety at all.
Click to expand...

After reading all the posts on here, I have no intention of taking my Jeep in to be looked at. If the tow bar has to be removed, then the car is useless to me, and I do not want a non towing car that does well under 30mpg! Mine is a diesel and I feel there is no fire risk because of this.
 
I'm guessing that if you ignore the letter it will be followed up by another.
In the US jeep have been told to step up their attempts to get vehicles in for the work as response has been low.
I also think there could be potential for a 'flag' to be put against vehicles that haven't been taken to the dealer on the DVLA database so that insurance companies can identify them at renewal time. Totally possible in this data sharing age.
 
I think that as this recall has been badly thought out and dealt with, that all insurance companies should hold off refusing to insure our cars until Jeep have made a final decision on the fix. Various conversations I have had and various forums I am on agree that we have been treated atrociously. I had a response to my email that basically said that they were looking into the problem and would get back to me 'in due course'. I was also concerned that in the header of the email was my car registration number. I had not supplied this to them.
 
Think I will run mine until MOT next june, then scrap it....gutting, very gutting but there it is. I cannot justify keeping it if not able to tow with it, and because there is no value left in the car I cannot sell it so may as well be crushed, such a bloody shame as it really is a fabulous little car. I will not be able to afford another tow car so the trailer will be scrapped out too....
 
rose1081 said:
I'm not sure what the standing is if you ignore the letter. Guess that's something else to investigate
Click to expand...

The letter came 2nd class looking like junk mail....who is to say you actually recieved it??!! Just hang on until you get something by recorded delivery, and then complain VERY loudly to CAB, Watchdog, sale of goods act, everything...
 
angel7 said:
Has anyone looked at replacing the fuel tank with a smaller/ different shaped one to get the required clearance?
Click to expand...

Hi, on another forum there is a mechanic at a dealership doing recalls that has been able to slacken the straps that secure the tank and move it sufficiently to gain the required gap.
It goes without saying that this should only be done by the correct person/method.
(Forum is Jeep Club)
 
Last edited:
Maisie06, If you do follow through with your plan to scrap I would take it to Jeep HQ and give it to them to deal with, you will probably have to pay to scrap it - that should be their issue to deal with not yours as you've alread financially lost out.
 
Puddleduck said:
Maisie06, If you do follow through with your plan to scrap I would take it to Jeep HQ and give it to them to deal with, you will probably have to pay to scrap it - that should be their issue to deal with not yours as you've alread financially lost out.
Click to expand...

Now there's an idea. A blockade of jeep HQ!
 
Puddleduck said:
Maisie06, If you do follow through with your plan to scrap I would take it to Jeep HQ and give it to them to deal with, you will probably have to pay to scrap it - that should be their issue to deal with not yours as you've alread financially lost out.
Click to expand...

Now that's an idea - mind you mine has five new tyres so I might have to take them home with me....... ooh and a new transmission fitted less than twelve months ago.........
 
I think we would get about £200 scrap value - metal prices have risen.....but what a great idea to dump hundreds, possibly thousands of cars outside Jeep HQ in the UK and tell them it is THEIR problem they have created a car UNFIT for purpose...I've lost 2.5k but others have lost more with newer models. Really wished I held off for a year or so and bought a Ford Ranger now....
 
You don't have to leave your car there, you could have a mass blockade and demo. It would certainly get some media attention.
 
Renney said:
Hi, on another forum there is a mechanic at a dealership doing recalls that has been able to slacken the straps that secure the tank and move it sufficiently to gain the required gap.
It goes without saying that this should only be done by the correct person/method.
(Forum is Jeep Club)
Click to expand...

Anyone got any thoughts on this?
Could be a solution. If this was done, towbars would pass and back to towing.
 
My understanding is it gives you some small clearance but is not able to be moved masses. I'll find you that link now so you can read.

http://jeep-club.co.uk/viewtopic.php?f=35&t=5386&p=29970#p29970

Here you are. I'm in my phone so you may have to copy/paste the link
 
exmoorponyprincess1 said:
This is what has happened to my friend - she took her Jeep in for the recall 2 weeks ago and her tow bar has now been removed yesterday as although Jeep said she could sign a disclaimer and keep it when she told them she needed to tow...when she then checked with her insurance, they wouldn't cover her if the tow bar remained on the car as Jeep recommended it should be removed. So her Jeep has been sat on the driveway for the past 2 weeks instead of being used to take our horses on holiday with us last week! She is in the process of writing to everyone and anyone to complain but as yet, no luck re compensation or views on what next from Jeep perspective. She is now cutting her losses and looking at alternative vehicles.
Click to expand...

I suspect that this is what happens when vehicles like this are hijacked by the poseur crowd who wouldn't dream of towing anything. 95% of the 4X4s I see every day don't have a towbar and over the years I have had a right laugh trundling past some spinning their wheels in snow while my little hatchback is doing just fine! They may be marketed as go anywhere vehicles but you still have to know how to drive them and most owners have a nervous breakdown if a tiny little splat of mud falls on them. Mind you, I suppose if you have just forked out more than the balance left on my mortgage for a metal box with a wheel at each corner...(like the brand new BMW model I passed walking out of the car park at workthis morning).
 
I also contacted citizens advice. I think some wires are crossed and I'll need to send a letter to jeep not the garage I bought the car from. But it makes for interesting reading.

"We understand that you purchased a jeep from an independent trader, but a product recall has occurred. For problems to be fixed, you will have to have the tow bar removed, which you are unhappy about. You would like advice.

Your rights and obligations

The Sale of Goods Act 1979 states that when you buy goods from a trader they should be of satisfactory quality. This means that they should be free from faults, last a reasonable length of time, be fit for the purpose they are made and be safe.

In this case, you will argue that the vehicle is not of satisfactory quality. You would therefore request a repair is carried out. If the tow bar is removed, you will argue that the trader should provide an alternative tow bar, so you can continue to use the vehicle for the reason it was purchased. Your claim would be against the seller of the vehicle.

It will be important to research the reason for the recall. On occasions, a manufacturer will recall a product simply on a precautionary basis. For a claim to fall under the Sale of Goods Act, a specific fault has to exist rather than a fault which may exist. For example, some manufacturers will recall a product based on an issue suffered by other consumers, but this does not mean every product will be affected.

You can read more about your rights under the Sale of Goods Act by clicking on the link below:

http://www.adviceguide.org.uk/engla...n_problems_with_products_e/faulty_goods_e.htm


Your next steps

When you have a complaint of this nature it would usually be wise to write a recorded delivery letter to the trader. We suggest doing this so you have evidence the complaint has been received. You should outline the law as mentioned above, and request a suitable remedy is provided within a reasonable period of time. Make sure that you keep a copy of correspondence for your records in case you need to use it as evidence at a later stage. You will find a template letter for this at the following link:

http://www.adviceguide.org.uk/england/complaint_about_faulty_goods



What we will do

We'll notify Trading Standards about this issue. Whilst it is not their role to take action on your behalf, this gives Trading Standards vital intelligence about how the trader operates their business.

If you want to discuss this further, please call us on xxx"
 
"It will be important to research the reason for the recall. On occasions, a manufacturer will recall a product simply on a precautionary basis. For a claim to fall under the Sale of Goods Act, a specific fault has to exist rather than a fault which may exist. For example, some manufacturers will recall a product based on an issue suffered by other consumers, but this does not mean every product will be affected."

I think that this recall might fall into the above category. That could be to our advantage if Jeep decide that it is not that dangerous (which it isn't) after all.
 
As expected, my Jeep had its tow bar replaced today. The Jeep dealer offered the waiver completely ignoring the fact that it invalidates my insurance (which I pointed out several times), and are continuing to say that Jeep are going to do nothing about it. I asked about moving the fuel tank as per Jeep forum, but of course they were unable to comment about anything!!
 
You must log in or register to reply here.
Top