Jeep Cherokee 2002-2007 (also posted in Club House)

Renney said:
I've just posted questions on about five Europe Jeep Facebook sites. Italy ,France etc. Flicking through there doesn't seem to be any mention of it........ Probably get removed.
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And now the Jeep UK page along with some clicks on "comments" under press photos of the new Renegade. Pointing out Kj owners might have turned to one of these if the Cherokee was still worth something.
 
I posted on the UK site and they have just replied to that and a few other posts about this issue saying that they are working on a solution.
Let's hope they don't just come back with a discount off a new jeep
 
If they give me a new Jeep maybe I would accept one, but BUY one = hell no!!! I keep reposting if they remove my comments....total disgrace.
 
OK so had a response to my letter, all of three lines: the main piece of information is as follows:

'We will endeavour to provide a further update on this matter and answers to your questions by week commencing Monday 8th December.'

I await their further response.
 
Just joined the Facebook bandwagon with the following

The recent Towbar recall makes my PETROL Series 3 Land Rover look a positive star!

It has a petrol tank protected only by a thin aluminium side panel.

It has never been recalled and I can still tow with it.

It is probably worth more than my DIESEL Grand Cherokee, now that the Jeep is regarded unsuitable for towing, because of some totally implausible fire hazard scare.
 
malcbw said:
Just joined the Facebook bandwagon with the following

The recent Towbar recall makes my PETROL Series 3 Land Rover look a positive star!

It has a petrol tank protected only by a thin aluminium side panel.

It has never been recalled and I can still tow with it.

It is probably worth more than my DIESEL Grand Cherokee, now that the Jeep is regarded unsuitable for towing, because of some totally implausible fire hazard scare.
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Just to say we are in the same boat....
Have contacted jeep by phone and email the latest reponse today is very disheartening!
Jeep Cherokee Recall
Thank you for contacting Jeep Customer Relations.

We would like to acknowledge your email dated the 2nd December 2014.

Fiat Group Automobiles UK Ltd is assisting with the coordination of aftercare of Jeep vehicles registered on or before 1st September 2010.

The recall on your vehicle is to provide an enhanced level of rear impact protection beyond the original design standards. To achieve this enhancement, it is necessary to fit a cross car beam to the rear of the vehicle.

If a tow bar is already fitted to the vehicle, it needs to be inspected to verify if it conforms to the certified clearance levels and/or the absence of sharp edges. If it does, the tow bar can remain fitted. If however, the tow bar does not meet the required specifications of this recall campaign, it should be removed and replaced by the certified cross car beam.

We would strongly recommend that you have this safety recall completed on the vehicle as soon as is possible.

We are not currently in the position to offer any further information as regards an alternative for the tow bar. We must confirm that we would not be in the position to offer any form of compensation for completing this type of product enhancement as part of a recall campaign.

We can appreciate that this may not be the response that you were expecting but this is the position of Jeep UK at this time.

Should you require any further assistance, please do not hesitate to contact our Customer Relations team from Monday to Friday between 9:00 and 18:00 on our toll free number 0080004265337 choosing option number 3.

Yours sincerely,

James Thorpe

Customer Care Jeep

Also emailed watchdog who have not responded!

Doesn't look like it's progressing to me?
 
I have contacted watchdog but no response. There were a number of newspapers who originally reported something about the recall in 2013, so i am going to start on them next.
 
I worked for the BBC and ITV for twenty years (albeit as an engineer). These programmes only "pick up" on problems/stories that make good viewing(telly)/listening(radio) that is, of interest to the masses unfortunately. I would be pleasantly surprised to be proved wrong though.
 
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Jeep have been advertising the "All new Jeep Cherokee" on local radio.....What a joke, do they think we are all going to upgrade??? I think not, will be scrapping mine after Xmas....may send it to them part by part telling them what I think of them.
 
Spidersweb said:
Just to say we are in the same boat....
Have contacted jeep by phone and email the latest reponse today is very disheartening!
Jeep Cherokee Recall
Thank you for contacting Jeep Customer Relations.

We would like to acknowledge your email dated the 2nd December 2014.

Fiat Group Automobiles UK Ltd is assisting with the coordination of aftercare of Jeep vehicles registered on or before 1st September 2010.

The recall on your vehicle is to provide an enhanced level of rear impact protection beyond the original design standards. To achieve this enhancement, it is necessary to fit a cross car beam to the rear of the vehicle.

If a tow bar is already fitted to the vehicle, it needs to be inspected to verify if it conforms to the certified clearance levels and/or the absence of sharp edges. If it does, the tow bar can remain fitted. If however, the tow bar does not meet the required specifications of this recall campaign, it should be removed and replaced by the certified cross car beam.

We would strongly recommend that you have this safety recall completed on the vehicle as soon as is possible.

We are not currently in the position to offer any further information as regards an alternative for the tow bar. We must confirm that we would not be in the position to offer any form of compensation for completing this type of product enhancement as part of a recall campaign.

We can appreciate that this may not be the response that you were expecting but this is the position of Jeep UK at this time.

Should you require any further assistance, please do not hesitate to contact our Customer Relations team from Monday to Friday between 9:00 and 18:00 on our toll free number 0080004265337 choosing option number 3.

Yours sincerely,

James Thorpe

Customer Care Jeep

Also emailed watchdog who have not responded!

Doesn't look like it's progressing to me?
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Looks like we are STUFFED, STITCHED UP AND BUGGERED then....."enhancement"?? destruction of a formerly useful vehicle more like...
 
QUICK!!!!! get on Jeep UK facebook - they have a post saying "W is for Wrangler" -I have posted a comment underneath and it would be great is others would join in!!
 
maisie06 said:
Jeep have been advertising the "All new Jeep Cherokee" on local radio.....What a joke, do they think we are all going to upgrade??? I think not, will be scrapping mine after Xmas....may send it to them part by part telling them what I think of them.
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Interesting idea - no postage on the parcels I think :)
 
Well, that should give Jeep facebook adminstrator plenty to do tomorrow!! I have added many helpful and positive comments on soooo many of their photos....Me thinks I will be blocked from their page!!
 
Maisie06 - I think I will probably be blocked as well!!!! I was also thinking about spending some time parked outside the local stealership with some placards in the windows of my car - it might attract some local press.
 
Good idea - and there is NOTHING they can do! One of my customers at work did this years ago with a car that a garage had sold her, caused lots of bad publicity for them, but they could do nothing as car was taxed and insured and legally parked!! If they block me I shall simply start again with a new FB account....I am going to be SUCH a pain...!!! And hell, it makes me feel better!
 
Ah but is your car insured ??????? Might have to use the husbands car. Another thought, when we get kicked off of Facebook perhaps we should all migrate to TWITTER - that is if someone younger can show me how :) :) :)
 
I have been lurking on this thread, and I am very sorry that you are in this position, and worry that this is legal. Cold you take them to small claims court for alternative transport?

I have just browsed the Jeep UK facebook page, and love your posts. Point made, questions asked and nothing OTT. I suspect there are a lot of "lurkers" following this cheering you on. I wish you the best of luck. X
 
OK, I just posted to the wall......

I nearly bought a Jeep Grand Cherokee a couple of years ago and I now hear that there is a problem with this vehicle and towing. The express purpose of the vehicle would have been for towing. I am hearing that Jeeps are now no good for towing, is it something to do with American V European towbars? Please could you clarify this situation, as I believe that what I am hearing could not be legal, let alone true?

I suspect that there are many potential customers now needing questions answered before they have the confidence to purchase.

.............. Ijust checked and it is on the wall.......

I have never been blocked from a facebook page before!!!
 
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Thanks Puddleduck and Red-1 Social media is a brilliant thing, and hopefully with people power they will have to come up with something....Like you say we must keep it clean and to the point in a lighthearted style, it will make people look and laugh and hopefully they will be put off buying Jeep products, hit the comapny where it hurts - their pockets!!
 
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