Legal advice

JBM said:
I think you guys are missing the point 🤦🏻‍♀️ I don’t think he needed to be rushed to a vet by them or treated there I just think we should’ve been notified that he was injured that’s all
Even after stating his injuries they have not said he was stressed or was unhappy and continue to state he was happy and fine While he was there

I’m not asking for them to treat him or saying they skinned his paws themselves

But he couldn’t have been happy the whole time he was there and also injured his paws stressing out so something isn’t adding up
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What precisely is it that you are after?
You say the dog didn't need veterinary intervention.
You say the dog didn't require treatment by the kennels.
The timing is that the dog was only there for 48 hours. Assuming dog was totally sound and without injury when deposited (can you prove this?), it is LIKELY that it will have taken 24 hours of pacing for any abrasions to be of detriment to the dog. HOWEVER, this may well not have been apparent immediately as the dog wasn't conditioned adequately to a stay in these kennels. One might therefore say that YOU were liable for the injury due to inadequate preparation.
It is therefore reasonable to expect that any 'injury' as you label it would not be apparent until the day of collection.
You/the owner was informed upon collection.

What more do you want?
 
JBM said:
I will leave the thread here
It’s obvious we have different expectations of communication from kennels
I do still feel something needs to be done so this doesn’t happen to someone else’s dog and don’t understand really understand how some people seem not to care much about it
And yes I do feel they are liable for the vet bills as they didn’t communicate any problems or discomfort from the dogs and still maintain that the dogs were happy the whole time
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And I repeat…. they told the owner that the dog was lame, after 2 days in kennels - what more did you expect them to do????

Of course they aren’t liable for vets bills, they cannot be held responsible for a dog stressing itself in kennels when it hasn’t had enough familiarisation 😳

I am genuinely confused here not trying to cause an argument, I love my dogs above all else in life but recognise that some situations will stress them, which is why I don’t put them in those situations any more.
 
I think the kennels should have communicated, saying the dog was stressed in kennels and it would not be the ideal environment for him in the future, this stress manifested by him pacing causing the sore pad and not eating/drinking.
The problem, to me, is they were not open and honest to the owner and did not identify the dog was not happy. That's all it would have taken for this to be a 'non-incident'.
 
nagblagger said:
I think the kennels should have communicated, saying the dog was stressed in kennels and it would not be the ideal environment for him in the future, this stress manifested by him pacing causing the sore pad and not eating/drinking.
The problem, to me, is they were not open and honest to the owner and did not identify the dog was not happy. That's all it would have taken for this to be a 'non-incident'.
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I agree
 
Two main points everyone is missing
1. Have stated was their first time in this kennel but have been in a kennel before
2. Stated multiple times the kennel said dogs were happy whole time they were there and yet most in this forum has decided they were stressed which may be true but kennel is denying that
 
nagblagger said:
I think the kennels should have communicated, saying the dog was stressed in kennels and it would not be the ideal environment for him in the future, this stress manifested by him pacing causing the sore pad and not eating/drinking.
The problem, to me, is they were not open and honest to the owner and did not identify the dog was not happy. That's all it would have taken for this to be a 'non-incident'.
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Thank you this is exactly what I was trying to say but I definitely didn’t articulate it as well
 
JBM said:
Two main points everyone is missing
1. Have stated was their first time in this kennel but have been in a kennel before
2. Stated multiple times the kennel said dogs were happy whole time they were there and yet most in this forum has decided they were stressed which may be true but kennel is denying that
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With apologies, you are also missing a fundamental point - the kennels see a massive variety of dogs in their care, and what they deem as “happy” may not be what I would wish for with my own dogs? It is not that they are wrong as such, it’s simply that they don’t have the personal attachment I might have to my own dogs & would therefore view things differently.

Unhappy for them might be the behaviours I saw once in my rescue lurcher - if he was shut in a room he would scream the place down and batter the door endlessly to get out. I left him there once before I realised he was claustrophobic, after that I left him with the run of my house and all was good. His behaviour was significantly worse than that you have described.
 
SkylarkAscending said:
With apologies, you are also missing a fundamental point - the kennels see a massive variety of dogs in their care, and what they deem as “happy” may not be what I would wish for with my own dogs? It is not that they are wrong as such, it’s simply that they don’t have the personal attachment I might have to my own dogs & would therefore view things differently.

Unhappy for them might be the behaviours I saw once in my rescue lurcher - if he was shut in a room he would scream the place down and batter the door endlessly to get out. I left him there once before I realised he was claustrophobic, after that I left him with the run of my house and all was good. His behaviour was significantly worse than that you have described.
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Yes but you’d expect the kennel to show some level of concern, perhaps, and mention it to you? I would expect a slightly more caring attitude - this dog did not cope well in kennels and required vet treatment afterwards for injuries sustained. The least they could have done is discuss it. It’s not an establishment I would want to use.
 
JBM said:
Two main points everyone is missing
1. Have stated was their first time in this kennel but have been in a kennel before
2. Stated multiple times the kennel said dogs were happy whole time they were there and yet most in this forum has decided they were stressed which may be true but kennel is denying that
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Could it not be that the dogs seemed happy every time they were checked as they were happy to see people? But once left alone again got stressed? You said they told your friend they weren’t keen to come inside so it sounds like they didn’t like being in.
You also mentioned they struggled to get the halter on one of them so I would expect they might struggle to check all over the dogs for possible injury if they didn’t even like getting haltered.

I hope the dogs are ok. I don’t think anyone is saying it is or isn’t ok but just trying to make sure the kennels don’t get dragged through the dirt if they didn’t actually do anything wrong. But if your sure they did I hope you get the results you want.
 
We once left our dogs Killi and Pearl the first kennelled to cross the border from NI into the R of Ireland for one night .
When we picked them up it was clear they had had a very unhappy time Killis front pads where in shreds they stank of kennel and stress .
I had to made Killi some boots out of socks and bits and bobs until her feet settled .
What I did not do is seek to blame the kennels or think any sort of recompense was in order what I did was beat myself up for doing it .
Your friends dogs have had a bad few days , and yes if seems the kennels did a bad job so don’t send them back there .
 
I have 2 terriers who go into kennels a couple of times a year. They have free access to their indoor and outdoor areas all day and to a small outdoor area at night. They share the kennel. At home they sleep with us and are spoilt all day long. The kennel staff are lovely and it has an excellent reputation - but it is still a kennel.
Both of my two will be very tired after a week there when they come home and might have lost a little bit of weight (maybe 0.2 to 0.3kg on a 5.5kg dog). The kennel staff say they are never noisy and don't bark a lot. At home they are yappy little beggers. They seem to eat the food I send but sometimes some comes home with them if they have not eaten everything. The staff say they are happy and funny and love their excercise time together in the play area. They say they are very attached to each other. At home they ignore each other most of the time.
I believe mine are happier at home but are cared for safely and adequately in the kennels. However if they didn't bark, seemed very attached to each other and didn't eat at home I would worry. The kennel staff say they are always happy. Different environments - different behavours. If the dog was distressed I don't think it was necessarily the kennels fault.
 
I'm sure that two out of the three of mine, would turn themselves inside out with the stress of being in a kennel.

It just isn't a nice environment for a dog who is not used to it. It's overwhelming at best.
 
Goldenstar said:
We once left our dogs Killi and Pearl the first kennelled to cross the border from NI into the R of Ireland for one night .
When we picked them up it was clear they had had a very unhappy time Killis front pads where in shreds they stank of kennel and stress .
I had to made Killi some boots out of socks and bits and bobs until her feet settled .
What I did not do is seek to blame the kennels or think any sort of recompense was in order what I did was beat myself up for doing it .
Your friends dogs have had a bad few days , and yes if seems the kennels did a bad job so don’t send them back there .
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Can I ask why or when? It's been unproblematic to take dogs between NI and the Republic for a long time. Fair enough if you just wanted a night without the dogs.
 
JBM said:
Not my dogs but a friend who doesn’t know what to do next
Dogs were kept at boarding for 2 nights
-dog food was left with them (enough for two nights)

On collection dog food was barely half gone (not fed enough)
They were soaked through almost as they had been out all night long as the day of collection it was dry
Had to be taken to the vet as the Doberman was skinny (dehydrated) and had an infection in his back paws
Paws are worn horribly ONLY his back paws
Very confused
Other dog is perfect but hungry
Both been to vet

Have messaged to see if they’re an explanation
Only thing owner of the kennel said on collection was “he’s limping”

Going to demand boarding fee and vet costs
But wondering on the course of action if they refuse.

Will be making a post to make sure at least people I know will boycott them
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How are the dogs now? Have you consulted a solicitor?
 
Clodagh said:
How are the dogs now? Have you consulted a solicitor?
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They checked the surveillance back and have offered to cover his vet bills so there was no need to look into it any further
Have been very apologetic that they didn’t realise and admitted to being over dogged (unsure if that’s the correct term)
Still unsure why they were soaked as they didn’t show us the video
 
Over dogged? Sounds like they had one shut in the kennel and left your friend's out in the rain in the run. Utterly shameful if so.
.
 
JBM said:
They checked the surveillance back and have offered to cover his vet bills so there was no need to look into it any further
Have been very apologetic that they didn’t realise and admitted to being over dogged (unsure if that’s the correct term)
Still unsure why they were soaked as they didn’t show us the video
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Good result.
 
ycbm said:
Over dogged? Sounds like they had one shut in the kennel and left your friend's out in the rain in the run. Utterly shameful if so.
.
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Can’t say what did or didn’t happen unfortunately as never saw the camera footage but they’ve obviously decided it to pay the vet bills either just because they felt bad or they feel they did do something wrong 🤷🏻‍♀️

Luckily shadow is doing better and looks very pretty in his socks but isn’t so thrilled about the cone
 
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