jeffy
Member
I did look at it from the yard owners point of view and the current demand shouldn’t change their own personal ethics of how to operate and encouraging new owners to come helps the industry. I think in this case, it was just a new yard owner not knowing how to deal with customer questions. We have established from other yard owners here that hold deposits are a thing but that probbaly due to demand many yard owners aren’t doing it. If you are suggesting the mere question of a hold deposit (and written livery terms & condition) is a reason for the livery yard owner to turn me down then I’m probably better off not going with them.