pookie
Well-Known Member
I found a livery online that offered grass livery amongst many other things. Website made it sound fab and I called yesterday from work. Took a few tries to get someone to answer but when the YM finally did answer the rates were excellent and she said they had spaces for DIY or full grass livery. It's so convenient as it's five minutes off the dual carriageway I drive to and from work and is lovely and rural. Brilliant.
I suggested I drop by on my way home yesterday evening but the YM said she wouldn't be there in the evenings. Hmmm...ok. She informed me she'd be there today from 9am-12:30pm - luckily I'm part time and don't work Thursdays or Fridays but it didn't sound like that mattered much anyway...that was the time she would be at the yard, take it or leave it. I explained I'd have my daughter (two and a half) with me but arranged to meet her this morning before 12:30.
Bundled said daughter in the car, drove the 40 mins to the yard, slathered daughter in suncream and went looking for the YM. Nothing. Gates padlocked shut, one car in the carpark. Tried calling the number from the website repeatedly (same number as on the yard sign), no answer. Finally climbed through the gate, hoiked daughter over it and went looking for someone. Found another livery who said YM hadn't been there today...that "she does this sort of thing"...that "you're on in a long line of people who've come here and been messed around"...that the livery number is "YM's home number...we don't have one for the yard"...
I asked what happens to full or assisted livery, who looks after the horses? What about emergencies? Are there any staff other than the YM? The other client said "No one. That's why I'm leaving". I found out YM considers her 'office hours' to be 9am-12:30pm five days a week.
YM never did turn up. Hot and tired daughter bundled back into (thankfully air-conditioned) car. Such a shame as the yard looked like it had real potential but the YM is never there and even if I was happy with a yard that didn't have a phone number or staff present I had no way of actually becoming a client.
I suggested I drop by on my way home yesterday evening but the YM said she wouldn't be there in the evenings. Hmmm...ok. She informed me she'd be there today from 9am-12:30pm - luckily I'm part time and don't work Thursdays or Fridays but it didn't sound like that mattered much anyway...that was the time she would be at the yard, take it or leave it. I explained I'd have my daughter (two and a half) with me but arranged to meet her this morning before 12:30.
Bundled said daughter in the car, drove the 40 mins to the yard, slathered daughter in suncream and went looking for the YM. Nothing. Gates padlocked shut, one car in the carpark. Tried calling the number from the website repeatedly (same number as on the yard sign), no answer. Finally climbed through the gate, hoiked daughter over it and went looking for someone. Found another livery who said YM hadn't been there today...that "she does this sort of thing"...that "you're on in a long line of people who've come here and been messed around"...that the livery number is "YM's home number...we don't have one for the yard"...
I asked what happens to full or assisted livery, who looks after the horses? What about emergencies? Are there any staff other than the YM? The other client said "No one. That's why I'm leaving". I found out YM considers her 'office hours' to be 9am-12:30pm five days a week.
YM never did turn up. Hot and tired daughter bundled back into (thankfully air-conditioned) car. Such a shame as the yard looked like it had real potential but the YM is never there and even if I was happy with a yard that didn't have a phone number or staff present I had no way of actually becoming a client.