sbloom
Well-Known Member
Am I the only one to find it odd that loaner has booked a saddler and bought a new saddle in a couple of weeks, over Christmas? It’s been a while since I last bought a saddle, but the wait for an appointment was over a month, then I had to wait for the actual saddle.
I think sometimes (not always) it speaks to the quality of the fitter - I took a provisional booking on 27th, offered them an appointment for the 4th Jan as they're local to me, by the third, chasing them three times, they'd already had another local fitter out (with a terrible reputation, but they're cheap).
This is really complex and is difficult to sort out if it lies outside of any contract. She has behaved badly but do not assume that the fitter is wrong, and also bear in mind that if the saddle doesn't suit the rider, whichever one of you, then it can harm the horse even if the saddle appears to tick all the boxes for the horse. I would try and have a conversation with her, that you won't consider paying a penny towards the saddle until you've seen the paperwork and that you'd need to be there for when it's fitted, not only to check the fit for the pair of them but also to see if it fits you if there's any chance of you riding the horse again. Otherwise keep your own saddle and let her buy hers.
If she has ordered a custom saddle then she may lose her deposit on cancellation, if she's ordered a standard saddle then the Ts and Cs will be different and may depend on what stage the manufacture is at. If the saddle has been started then she may forfeit a smaller part of the deposit or restocking fee. Making an unwanted saddle is expensive for stockholding AND the workshop could have made something instead that was neeed.