aliacc
Well-Known Member
I would be interested if anyone has had problems with the lining of their Mark Todd Ultimate stable rug.
I bought such a rug 3 weeks ago..in a Derby House sale for £60 (normally retails at £90)
3 weeks later I noticed a 21" vertical split in the lining from near the strap fastening , and on closer inspection 2 other smaller tears also near where the straps originate.
The rug appeared to fit fine and has not been mistreated...although of course horse may have been rolling in the night.
I took it back to Derby House, as I cannot believe a quality rug should have this problem after 3 weeks...but they say there is nothing they can do as from a tel con Mark Todd say if the split is not near a seam it is not a manufacturing issue...I can at my own cost get it cleaned ( difficult without doing more damage as the lining is clearly showing and it will destroy the evidence) and send it to Mark Todd at my own cost...but they are unlikely to change their minds and will not refund cleaning/posting etc..
So while I am trying to find a Mark Todd contact no ( and decide whether to throw even more money away) I thought I would ask for your views/experiences.
Ali
I bought such a rug 3 weeks ago..in a Derby House sale for £60 (normally retails at £90)
3 weeks later I noticed a 21" vertical split in the lining from near the strap fastening , and on closer inspection 2 other smaller tears also near where the straps originate.
The rug appeared to fit fine and has not been mistreated...although of course horse may have been rolling in the night.
I took it back to Derby House, as I cannot believe a quality rug should have this problem after 3 weeks...but they say there is nothing they can do as from a tel con Mark Todd say if the split is not near a seam it is not a manufacturing issue...I can at my own cost get it cleaned ( difficult without doing more damage as the lining is clearly showing and it will destroy the evidence) and send it to Mark Todd at my own cost...but they are unlikely to change their minds and will not refund cleaning/posting etc..
So while I am trying to find a Mark Todd contact no ( and decide whether to throw even more money away) I thought I would ask for your views/experiences.
Ali