Miss sold ebay saddle -

exracehorse

exracehorse

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I bought in August a miss sold saddle off Ebay. Having awful problems in returning and having my money reimbursed. I paid via Pay Pall. Does Ebay hold the money from the seller now that I have raised a returns claim? I still havent had my returns label. Who is suposed to organise this, the company or the seller? Im still tripping over the large cardboard box in my lounge and the saddle is covered up with my coat, propped up against the wall. I cant get hold of Ebay direct, they keep directing me to a questions and answers site which doesnt offer me the answers I require.
 
thank you. just rung and spoke to a chap, I think it was long distance to America. The seller has until the 14th which is tomorrow to send me a returns label. If we dont receive it, then I have to go back to Ebay. Or rather my husband has as they wouldnt tell me much as it is his account. I just want this sorted, its been going on too long now. I was suposed to be buying a SLK Albion dressage saddle but got a 2003 Legend instead.
 
ive never been through this before, but if and when the saddle is returned, i.e need a returns label first, does the seller have to send me the paypall money or, does ebay do this? Its for nearly £400
 
If you raise a "I want to return item" that assumes you have just changed your mind and will have to pay the return postage. Ebay supply a printable label which you have to pay for.
If the item is not as described open a dispute on that basis. Ebay will investigate and if they agree with you, they will supply a printable return label free to you, and once the item is received by the seller, (as per the courier tracking) ebay will refund you the full amount. They then claim the money off the seller.
Don't pay a courier yourself, you won't get that back (found that out the hard way :(
Open a dispute.
That all assumes you have a printer, not sure what you do if you can't access one.
 
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I suspect the OP has opened am 'item does not match description' which means that the Seller pays return postage which ebay seem to have confirmed on the phone. My guess is that the seller hasn't disputed that so rather than ebay running it all the seller has agreed to send shipping label and refund rather than it hitting dispute stage just yet.
 
I sold a saddle on ebay. The buyer was initially delighted with it & left good feedback. Someone then apparently told her it didn't fit. She went down the 'not as described' route (despite pictures showing width & tape measure). She opened a dispute. Ebay sided with her. They refunded her money via my PayPal account straight away. I never got the saddle back. Ebay always side with buyers nowadays.
 
eBay says I've got to return saddle. But, still no returns label. So can't return it. It's so frustrating. We even offered to drive for three hours to return the saddle and collect my money in cash. Seller said too busy. Hence why I opened a dispute. The condition of the saddle was not disclosed. It's green instead of black on seat, cantle and underneath plus wrong model. I have evidence from seller who confirmed it was an slk. But it's stamped under saddle flap Legend. And serial number.
 
The auto reply was the seller had agreed a return and I would get a postage label emailed to me so I could print off. That was beginning of month. Today was the date by which I should have got it but haven't.
 
Don't let it drag out too much there's a time limit on ebay paypal disputes of I think 30days. You can choose to escalate the dispute to ebay (think you have to wait 7days for the other person to have a chance to respond first) whether the other person has responded or not and whether you've sent the item back or not. If you explain what has happened you might still win. Hopefully all your messages to each other have been through ebay, either via the dispute process or normal ebay messages, so ebay can see them. Obviously they can't see things like your text messages on your phone or your emails. Attach photos to the dispute of the entire saddle so it can be seen it's the same one in the listing and photos of where it's stamped Legend and the serial number, perhaps a photo of a printed email from Albion stating that serial number is for a Legend if you can get that? I assume the listing states it's an SLK or there's an ebay message stating it? I don't think you'll win on the condition, you didn't ask and they didn't say, it's a black saddle that's faded it's not "green" so not really any misselling there.

If you lose the ebay dispute and your paypal is linked to a credit card you can contact the card company to do a chargeback because credit cards also offer purchase protection of their own. I think it's 6mth for the credit card protection. Paypal will always comply with a credit card chargeback, so you get your refund and they'll then go after the seller for the money they owe.
 
exracehorse said:
eBay says I've got to return saddle. But, still no returns label. So can't return it. It's so frustrating. We even offered to drive for three hours to return the saddle and collect my money in cash. Seller said too busy. Hence why I opened a dispute. The condition of the saddle was not disclosed. It's green instead of black on seat, cantle and underneath plus wrong model. I have evidence from seller who confirmed it was an slk. But it's stamped under saddle flap Legend. And serial number.
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It can take a while to get the returns label - how many days have you been waiting?
 
exracehorse said:
I bought in August a miss sold saddle off Ebay. Having awful problems in returning and having my money reimbursed. I paid via Pay Pall. Does Ebay hold the money from the seller now that I have raised a returns claim? I still havent had my returns label. Who is suposed to organise this, the company or the seller? Im still tripping over the large cardboard box in my lounge and the saddle is covered up with my coat, propped up against the wall. I cant get hold of Ebay direct, they keep directing me to a questions and answers site which doesnt offer me the answers I require.
Click to expand...

This happened to me, annoyingly! Said that it was 7 from D to D but certainly wasn't! I went on the purchase on ebay, clicked options and then 'request a return/refund' and also the same on paypal. If the seller doesn't get back to you on ebay, after a certain amount of time, you can then ask ebay to step in and help. They will also try to get hold of the seller. If after a while they can't do it either and I'm pretty sure it's the same on paypal, they refund your money for you and continue fighting the case with the seller. If you don't have a returns address, I'm not sure what you can do with it. I had one anyway so I just sent it back on tracked delivery so I could prove it was gone as I just wanted it off my hands! Buying saddles is the worst!
 
Since beginning of the month waiting for returns label. Today was the last day it should have been received by. Paid via PayPal. Came direct out of my account. Yes, have messages via eBay from seller confirming it was an slk before I bid and after I'd win the saddle. The saddle is definitely a green colour. Don't know why it would go like that. Not that that's the issue here.
 
Top tip for using PayPal: change settings to 'pay after delivery'
This means that the seller still gets their money straight away but the money doesn't leave your account for another 2 weeks. Gives you enough time to get item & check it is what it should be 😊
 
glamourpuss said:
Top tip for using PayPal: change settings to 'pay after delivery'
This means that the seller still gets their money straight away but the money doesn't leave your account for another 2 weeks. Gives you enough time to get item & check it is what it should be 😊
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. I never knew that.
 
No returns label from seller. Cut off date was the 14th. Hubby rung eBay. They are stepping in, although I've already raised a miss sold issue. They are going to send me a label within 48 hrs. Just hoping that I get my money back when it's been sent back. I can't afford to buy another saddle until I have a refund.
 
If you don't get your refund sorted out via eBay, you have the option of opening a case with Paypal. The time limit for opening a case with Paypal is longer... I think it's 180 days from purchase.
 
Sugar_and_Spice said:
Don't let it drag out too much there's a time limit on ebay paypal disputes of I think 30days. You can choose to escalate the dispute to ebay (think you have to wait 7days for the other person to have a chance to respond first) whether the other person has responded or not and whether you've sent the item back or not. If you explain what has happened you might still win. Hopefully all your messages to each other have been through ebay, either via the dispute process or normal ebay messages, so ebay can see them. Obviously they can't see things like your text messages on your phone or your emails. Attach photos to the dispute of the entire saddle so it can be seen it's the same one in the listing and photos of where it's stamped Legend and the serial number, perhaps a photo of a printed email from Albion stating that serial number is for a Legend if you can get that? I assume the listing states it's an SLK or there's an ebay message stating it? I don't think you'll win on the condition, you didn't ask and they didn't say, it's a black saddle that's faded it's not "green" so not really any misselling there.

If you lose the ebay dispute and your paypal is linked to a credit card you can contact the card company to do a chargeback because credit cards also offer purchase protection of their own. I think it's 6mth for the credit card protection. Paypal will always comply with a credit card chargeback, so you get your refund and they'll then go after the seller for the money they owe.
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I would check on the the bit about Paypal and credit cards because it came up on the Martin Lewis website not very long ago that if you used your credit card via Paypal, you wouldn't get the benefit of the credit card protection.
 
Finally it's been resolved. Taken so long. Seller never sent a returns label. eBay stepped in and sent one. Off the saddle went. But it seemed seller wouldn't sign for the package so kept going back. eBay were tracking it. eBay have today refunded the full amount into our PayPal account and closed the case. They said they will be monitoring the sellers further actions and account. In future I'll only buy if I can pick up and inspect saddle.
 
Very good, that's why you have to get the label from ebay, whether or not you pay for it. They track it - just done a return one and other than parcelling up and getting a courier it was all tracked and they told me when it had arrived.
 
arlosmum said:
I sold a saddle on ebay. The buyer was initially delighted with it & left good feedback. Someone then apparently told her it didn't fit. She went down the 'not as described' route (despite pictures showing width & tape measure). She opened a dispute. Ebay sided with her. They refunded her money via my PayPal account straight away. I never got the saddle back. Ebay always side with buyers nowadays.
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Yup. Drives me nuts. We sell the odd cheapo piece of equipment through Ebay, they get the option of recorded or standard delivery. They always choose standard, we get proof of postage but lots of people are so dishonest they claim they never got the item. Rubbish do Royal Mail lose that must stuff! They complain, Paypal refund them immediately - buyer gets to keep item (which of course they received) and we're out of pocket. It's extremely unfair. If they paid for recorded then it would be fine, but they never want to!
 
MagicMelon said:
Yup. Drives me nuts. We sell the odd cheapo piece of equipment through Ebay, they get the option of recorded or standard delivery. They always choose standard, we get proof of postage but lots of people are so dishonest they claim they never got the item. Rubbish do Royal Mail lose that must stuff! They complain, Paypal refund them immediately - buyer gets to keep item (which of course they received) and we're out of pocket. It's extremely unfair. If they paid for recorded then it would be fine, but they never want to!
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Don't give them the choice? Lots of couriers do tracking as standard now, Collect+ is fairly cheap if you have a collection point nearby.

ETA I've just spotted where you are, one courier tried to charge me almost double to send a parcel north of Aberdeen :(
 
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