My experience shopping online for horse stuff, best/worst
- Thread starter tyner
- Start date
little_critter
Well-Known Member
after taking 6 days to dispatch my ‘in stock’ item from Viovet, at least it turned up very quickly so the express postage element worked 
Elf On A Shelf
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We need a good, proper equine shop in Central Scotland. There are none. Conchie's website is ok for stuff. Haven't been in their shop in years though (well over a decade). We have The Tack Room here and I refuse to go in even though I drive right past it several times a day. One of the lasses from work went in looking for new jody boots for work so didn't want to spend a fortune. She asked if they had any for less than £100. Their answer? "No we only stock high end products, we are trying to improve the dress sense and look of riders in the area." So they can bugger off.
I've never had an issue with Hope Valley, Old Mill or Tree house. It depends what you want.
I've never had an issue with Hope Valley, Old Mill or Tree house. It depends what you want.
Barton Bounty
Just simply loving life with Orbi 🥰
This is the third things with hope valley, and first with equiflair, rest ok
scats
Well-Known Member
Hope Valley did that to me with a hat. Ordered it and it didn’t arrive so I chased it, only to be told they were waiting for stock to come in. No communication to tell me this. I got a refund and went elsewhere.
I hate poor communication.
Barton Bounty
Just simply loving life with Orbi 🥰
Honestly, i have spent a small fortune there, it’s absolutely crappy
Goldie's mum
Well-Known Member
Barton Bounty
Just simply loving life with Orbi 🥰
Polish a turd came to my mind
There is no polite answer to that.
jokingly obviously lol
dottylottie
Well-Known Member
suestowford
Well-Known Member
Viovet are really slow, they always have been but they are worse now.
I like 365vet for medicines, they're very efficient. Apart from feed, meds are about all I buy these days!
I like 365vet for medicines, they're very efficient. Apart from feed, meds are about all I buy these days!
tyner
Well-Known Member
@asmp did you get your boots yet?I ordered a pair of Mountain Horse boots from a Company named on this tread (I won’t name and shame yet) as they were the cheapest around. An email came back saying they would be sent in 16 days. That’s been and gone. Phoned them and they said they’ve yet to receive them from MH and are expecting them soon. TBH I wouldn’t have ordered from them if they weren’t in stock. They were supposed to be my birthday present from my husband but that’s also been and gone.
I did do a search here on the company before I ordered as I’d not heard of them and reviews were good
Thank you @Elf On A Shelf I'll be sure to not give them any business! What cheek. Gatekeeping from a tack shop. We're in Scotland, not Wellington.
Barton Bounty
Just simply loving life with Orbi 🥰
The saddlery shop is another really great shop, always great service from them
tyner
Well-Known Member
Good range of hoof boots too
Barton Bounty
Just simply loving life with Orbi 🥰
Have you ever tried the shop called dufinkle?
They are really good too!
They are really good too!
tyner
Well-Known Member
Now I thought I had discovered nearly every tack shop in the UK, but never heard of this one!
Ill admit the first web impressions would make me wary! But glad you've had a good experience, I'll keep a open mind.
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Barton Bounty
Just simply loving life with Orbi 🥰
Ive had stuff and a friend just got a 7’0 dog print 200g rug delivered super quick
tyner
Well-Known Member
A dog print rug you say? I don't have that pattern I need it!
asmp
Well-Known Member
The boots turned up yesterday nearly a month after I ordered them.
Barton Bounty
Just simply loving life with Orbi 🥰
At least you got them, im still trying to get one jacket and two companies have both cancelled meThe boots turned up yesterday nearly a month after I ordered them.
Barton Bounty
Just simply loving life with Orbi 🥰
tyner
Well-Known Member
Omg @Barton Bounty how do you find these!
Unbelievable
Horse math Very fitting as I learned of some "horse math" today that says if you buy a new rug and they don't rip it, its basically free
With that logic, the big pile of rugs I'm struggling store hasn't cost me anything so I might as well treat myself!
Barton Bounty
Just simply loving life with Orbi 🥰
Theres lots on there for youOmg @Barton Bounty how do you find these!
Unbelievable
Horse math Very fitting as I learned of some "horse math" today that says if you buy a new rug and they don't rip it, its basically free
With that logic, the big pile of rugs I'm struggling store hasn't cost me anything so I might as well treat myself!
tyner
Well-Known Member
But I just got a unicorn oneTheres lots on there for you
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Elf On A Shelf
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criso
Coming over here & taking your jobs since 1900
I'll have to have a look, they were my tack shop as a child and he fitted my ponies' saddles. It was either there or Woodlands or a stall at the weekly market but i preferred Coombes.
Barton Bounty
Just simply loving life with Orbi 🥰
I just got Orby a thelwell one too
HayleyUK
Well-Known Member
As an Equestrian retailer and online shopper it really saddens me to read about the same problems with the same retailers. There is a massive lack of regard for customer service, quick delivery and communication.
On the flip side, where I am in Cheshire, the local tack stores are terrible - and loads have closed, so there obviously isn’t the footfall there once was.
It’s SO bloody frustrating when you need something quickly!
On the flip side, where I am in Cheshire, the local tack stores are terrible - and loads have closed, so there obviously isn’t the footfall there once was.
It’s SO bloody frustrating when you need something quickly!
southerncomfort
Well-Known Member
Barnstormers also very good.
Always had good service from them. Used to have a lot of discounted Shires products, don't know if they still do.
Always had good service from them. Used to have a lot of discounted Shires products, don't know if they still do.
Lucky Snowball
Well-Known Member
I was very disappointed with Redpost Customer Service. Shan’t use them again.
Meredith
riding reluctantly into the sunset
Equine Splendour, great service, very helpful.
I have had trouble finding riding tights that fit me.
Charlotte at ES has been extremely helpful. She has measured herself and the tights for sizing a normal size chart doesn’t show, sent me quite a few explanatory emails and sent a selection of sizes for me to try.
I now have a very nice pair of riding tights and a few Polo mints too.
I have had trouble finding riding tights that fit me.
Charlotte at ES has been extremely helpful. She has measured herself and the tights for sizing a normal size chart doesn’t show, sent me quite a few explanatory emails and sent a selection of sizes for me to try.
I now have a very nice pair of riding tights and a few Polo mints too.