New Saddle (Bought and Fitted by MS) Causing Back Pain

[JulesT]

The length of time taken to make the complaint may be an issue. http://www.adviceguide.org.uk/nirel...hat_is_meant_by_goods_not_fit_for_purpose.htm

"If goods aren't fit for their normal purpose they aren't of satisfactory quality and you may have the right to return them to the seller and ask for a refund.

If something isn't fit to be used for a specific purpose agreed with the seller you may have the right to return it to the seller and claim a refund.

If you return the goods within a very short time of buying them you don't normally have to accept a repair or replacement instead of a refund, unless you want to.

If you've kept the goods for a while the law says you may have accepted the goods and have lost your right to a full refund. However, you should still have the right to get a repair or replacement."

In 5 months it cold be argued by the saddler that the saddle did fit, now the pony has changed shape and the saddle may no longer fit. By not complaining at the time, it makes it look like it was accepted that the saddle did fit. Unless you did of course complain at the time, which would support your case.

Turns out the saddle may actually have a faulty tree and be off centre which may answer a great deal, but waiting for more information on this first so more than just badly fitting being an issue.

 

[ester]

Do keep us updated, I think it can be very helpful if threads like these can get the conclusions too for future info for people, like the above .