daveismycat
Well-Known Member
Can I have a wee moan before my head explodes.
I got a saddle fitter out to my young horse in October. I tried a few saddles and got her measured up but didn't decide there and then which I was going to have. I have a saddle fitting form from that visit with tracings on it but because I'd not made up my mind, the saddle details are blank.
A few days later I'd made up my mind, so called my saddle fitter to let her know and place my deposit. She was driving so asked me to call head office down south. I ordered my saddle over the phone and paid a substantial deposit. I specified the model I wanted and the colour: black. I only own black tack, even though I know brown is more 'correct'. I received an invoice in the post which specified the model and size but not the colour.
My saddle was delayed in manufacture and delivery due to flooding, then snow. Last week it finally arrived. We put it on in her stable (pretty dark) and then I had a little sit on it in our indoor arena. It was taken back to get the flocking tweaked and the tree narrowed slightly.
This evening it arrived. Saddle was popped on her back and saddler declared it fit. Hallelujah!
Now I've got it home and looked at it in proper light I can see it's fr**king dark brown!!!
I've no written confirmation that I ordered a black saddle (Idiot, I know!) and now I'm paying £1600 for a saddle that doesn't match anything I own (bridles, breastplates, girths, boots etc!!). I hate to make a fuss, but do I have a right to complain?
I got a saddle fitter out to my young horse in October. I tried a few saddles and got her measured up but didn't decide there and then which I was going to have. I have a saddle fitting form from that visit with tracings on it but because I'd not made up my mind, the saddle details are blank.
A few days later I'd made up my mind, so called my saddle fitter to let her know and place my deposit. She was driving so asked me to call head office down south. I ordered my saddle over the phone and paid a substantial deposit. I specified the model I wanted and the colour: black. I only own black tack, even though I know brown is more 'correct'. I received an invoice in the post which specified the model and size but not the colour.
My saddle was delayed in manufacture and delivery due to flooding, then snow. Last week it finally arrived. We put it on in her stable (pretty dark) and then I had a little sit on it in our indoor arena. It was taken back to get the flocking tweaked and the tree narrowed slightly.
This evening it arrived. Saddle was popped on her back and saddler declared it fit. Hallelujah!
Now I've got it home and looked at it in proper light I can see it's fr**king dark brown!!!
I've no written confirmation that I ordered a black saddle (Idiot, I know!) and now I'm paying £1600 for a saddle that doesn't match anything I own (bridles, breastplates, girths, boots etc!!). I hate to make a fuss, but do I have a right to complain?
