cbmcts
Well-Known Member
I really recommend Petplan for the 'older' equine. I insured my pony with them at 18yo for about £50 a year less than the premium I was paying NFU at the time for a 12yo cob who had no claims from birth.
6 weeks later the pony went hopping lame and they paid out without question for diagnostics and treatment for navicular and DDFT injury including specialist expensive shoeing...his renewal for the following year was only about £30 pa more despite them paying out over 4K on a new policy.
On the other hand, NFU screwed up the cobs insurance when it was transferred to a loaner (and rapidly transferred back it has to be said) as they started sharing bank details etc between us then cancelled the policy with no notice and refused to reinstate it and the call centre were worse than useless, in fact gave incorrect information. It turned out that they were trying to collect the DDs using my name and her bank details and vice versa so technically the premium was unpaid but they didn't even attempt to contact either of us. Took me weeks to find out what was going on and I only did because my bank was able to point me in the right direction!
6 weeks later the pony went hopping lame and they paid out without question for diagnostics and treatment for navicular and DDFT injury including specialist expensive shoeing...his renewal for the following year was only about £30 pa more despite them paying out over 4K on a new policy.
On the other hand, NFU screwed up the cobs insurance when it was transferred to a loaner (and rapidly transferred back it has to be said) as they started sharing bank details etc between us then cancelled the policy with no notice and refused to reinstate it and the call centre were worse than useless, in fact gave incorrect information. It turned out that they were trying to collect the DDs using my name and her bank details and vice versa so technically the premium was unpaid but they didn't even attempt to contact either of us. Took me weeks to find out what was going on and I only did because my bank was able to point me in the right direction!
