Not sure I should mention the brand, but NOT happy!!

S_N

S_N

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Do you guys remember when I was looking for a decent TO rug to keep B snug in proper English temps, compared with milder Cornish temps, and also travel boots back in December? Both items were purchased from the same company that I believe only does mail order and they came well recommended. The travel boots (only used once I know, but on a journey from Cornwall to Cambridge) are fabulous. The TO rug, less so! It's supposed to be "proven waterproof & breathable 1680D Ballistic Nylon Outer one on the toughest and most durable materials on the market" and yet it has a few nicks around the tail area (fencing is only electric and she no longer has company) and yesterday she was brought in after being out for 4 1/2 hours, the last 2 hrs in heavy rain and the rug was soaked through!! And I really mean soaked through - it was still wet through this morning!!!!! She has only been wearing the rug since 12th Jan, so less than 2 months wear! I'm not a happy bunny!
 
Well - it's just a guess, but I think you are talking about the same company i had major touble with.....

The customer service I experienced was shocking, so not sure how you will get on if you complain.

Thing is they are very highly recommended by everyone, so they must be doing something right...
 
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Sounds like you might have a problem with the rug. Have you contacted the company?

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Yup - have e-mailed them!
 
[ QUOTE ]
Well - it's just a guess, but I think you are talking about the same company i had major touble with.....

The customer service I experienced was shocking, so not sure how you will get on if you complain.

Thing is they are very highly recommended by everyone, so they must be doing something right...

[/ QUOTE ]

Oh Lordy, don't say that! I have sent them an email, I was courteous, but still socked it to 'em! Have pm'd you!
 
Get in touch with the company, you certainly seem to have a faulty one. Mine has coped with horrendous weather for 2 years and never shown any sign of leaking.
 
I didn't realise you had one? I am waiting for them to reply to my e-mail, though I actually need to go to bed now, so will check back tomorrow or the next day!
 
I got my old lad their Storm Buster (the one with the neck cover included). I must say I have not had any problems with it what so ever.

He lives out 24/7 and it has never got soaked.

He had a full clip at the weekend, so it has gone back on him; just until he adjusts to the temp changes and I can put a lighter one back on. We have had nothing but rain for 3 days solid now and he is dry as a bone!

So, it sounds like you must have a dud one.

Hope they sort it out for you.
 
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