oh, honestly! ebay nightmare.

kerilli

kerilli

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i sold this bit on ebay, and now the buyer has returned it, saying that it barely measures 5 1/2" and is not as described.
i don't mind refunding for the bit, but i don't really see why i should refund postage too. i'm new to this. what do i do?
i said it measures 5 3/4", and i still think it does! what do you think? do you measure bits in a curve as if they're in the horse's mouth, or flat?
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I agree with you. More than likely she has tried one on her horse and it doesnt like iy?!
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You have measured it correctly, i would send that pic to her, say you will refund bit as Good will but not postage.
 
You measure bits flat as you have done. I would email the lady with the picture you have posted and give her bad feedback if you can!

I bet she tried the bit and found her horse didn't like it or something and so made up an excuse to return it knowing you won't want bad feedback!
 
Did she discuss it with you before she sent it back??? If not tell her you dont have a returns policy, and she can whistle for the postage as you would of told her not to send it back had she had the brain to contact you first!!

Stick to your guns if you reckon the bit measure 5 3/4" then tell her that!

I agree she's tried it and the horse doesnt like it!
 
i didn't have a pic of it with a measurement, wasn't absolutely positive although i thought i'd measured it very carefully.
i said i'd refund postage before i actually got it back and remeasured it...
hmm, have sent pic and a polite email, will see what happens.
wtf is it with people!?!
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I agree too, she's trying it on with you, you don't need to reimburse for p&P.. But you have to be abit careful about ebay as if they lodge a complaint or dispute against you they can close your paypal account! I'm sure it won't come to that though!
 
That is so totally someone trying it on!
I've had a rubbish time with ebay recently too, non paying winner, winning bidder who claimed their account had been hacked into and they never wanted the item, etc,etc. Re sold both items now but it is just a pain isn't it!!
I would be strongly tempted not to refund, but I hate getting neg feedback - it really upsets me, so I probably would just relist it, with that photo, and have a rant on here!!
 
Dont refund it. You described it as it is so there is no need to refund and she cant make you. I agree with another post further up, she obviously decided that she didnt like it and wnats her money back.
 
I am a regular on Ebay, and from what you have said, you have given the right infomation the bit is the size stated, it is at your discretion if you are willing to refund her, but only for the bit, not the postage costs,

Good luck, Jeanette x
 
Your bit clearly measures as advertised. As she's sent the bit back to you and as a "goodwill gesture" I would refund her money for the bit (even though it's her mistake), but no way would I refund the postage costs. I would also mail her this picture. I would be half tempted to dispute the case, but could you be bothered with it all????
 
If you are happy to refund then I would do, I on occasions refund, but I'm afraid I never refund the postage costs.

I have had mix outcomes on opening a paypal dispute even though paypal admitted that I was in the right, the purchaser closed their paypal account and that was that.

You are clearly right and I'm sure the purchaser knows that to, just trying to pull a fast one, stand your ground.
 
Did you state your refund policy? I've started doing that now making it very clear what my terms are, so if people try it on I can just refer them to the refund policy which was clearly stated before they even bid on the item!
 
Yes the bit is def 5 3/4. You are correct with the measuring technique too. I measure all my bits the exact way both for my lads and for selling on ebay as well.
The buyer is trying it on with you though and it is naughty of them tbh.
The only time I ever refunded payment for a bit including postage for them to send it back was when I made a huge error in my early days of selling on ebay. I had bought a job lot of bridles and bits and thought the bit would be way to big for the horse I would be getting. Anyway the seller sold it to me as a 7 inch. Silly me I took it as read and never measured it before selling it on ( never made that mistake again!)
The buyer got it and then said it was 5 inch or 5 and 1/2 and the silly seller in the first place had got it wrong and measured ring to ring not the inside of the mouthpiece.
I was totally in the wrong as item not as I had described and so I gave refund and resold at the correct measurement and still made a tiny bit ( pardon the pun) of profit.
However in your case you are in the right and the buyer is not. The item was as described. No error made.
It is up to you if you want to refund but as as she has already sent the bit back to you it may be best as a goodwill gesture. If they hadn't then no I would not have given a refund under those circumstances, unless a listing states that returns are acceptable within a set time period ( normally usually the case with business sellers on ebay though).
I would only refund the price paid for the item including the postage cost they paid when buying the item. I wouldn't refund the postage charge it cost them to return to you though as it was their decision to return it as you didn't request it.
Like others have said I would also deduct any listing and selling fees for the item. Don't think it would be moral to deduct any paypal charges though.
You could open a dispute with ebay though but it is complicated because they have already paid for the item, received it and then returned it.
I don't know if theu have a section for buyer demanding a refund though, but have never had to deal with that request before so I cannot say for certain it does not exist.
Good luck though and hope you get it sorted
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Caz
 
Thought it was common knowledge that you needed a bigger size in this type of bit . the buyer is quite obviously a muppet who shouldn't be using it if she doesn't know how!
 
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