Oldencraig orders

I ordered 4 items last wednesday. I recieved 2 items yesterday one of which had been substituted for an alternative. No emails about delay, no explanation note about substitution, no copy of invoice even in package. Have emailed about returning the item but it on the website it says no return on sale items and any item returned which isnt damaged incurs a £5 handling fee. Not impressed at all.
 
_EVS_ said:
I ordered 4 items last wednesday. I recieved 2 items yesterday one of which had been substituted for an alternative. No emails about delay, no explanation note about substitution, no copy of invoice even in package. Have emailed about returning the item but it on the website it says no return on sale items and any item returned which isnt damaged incurs a £5 handling fee. Not impressed at all.
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They are not allowed to do this under distance selling regulations.
 
Must admit Im getting a bit miffed now, ordered a week last Weds and still not received anything. Phoned yesterday and was told both items were out of stock but were waiting for deliveries. Ordered a bit and some Anky bandages, when the order was processed both items were showing in stock so I can only assume they are not processing in order of receipt:(
 
What I don't understand is that the stuff I ordered went through on their system, and I paid for it, and then they emailed me to say out of stock and would refund - and yet loads of you have bought stuff which they say they are waiting for stock to be delivered. I feel very hard done by!
 
So they have emailed to say they sent the wrong shirt as the one I wanted was out of stock and that is what they had left!!!!!

They have told me to post back the incorrect and faulty item.

As this is their error, I don't expect to have to pay return postage on the items.

Still not impressed.

ETA: The shirt is still showing as in stock on their website!
 
I'm still waiting.......... rung them and left my name and number to call back as would rather cancel the order now. Don't like it when they take your money and don't send anything for 10 days.......with no explanation/email/etc! You shouldn't take the cash till its dispatched in my opinion!
 
I've stayed off these threads so far. I accept that they've been inundated (yes they should have thought of that but they clearly didn't), I didn't expect it to arrive the next day (unlike some ;) ) and was happy to wait a week or so for my order.

It's now over a week and a half since I placed my order (which incidentally is still showing as 'in stock') so I rang to check this morning. They said they've had to re-order the stock and are hoping it will arrive in a couple of WEEKS! :eek:

I've asked them to check into it and ring me back.

I'm still waiting.

A bit disgruntled now to be honest :(
 
Still nothing delivered and still no return phone call. I do realise some of items are real bargains but others not such bargains! I am beginning I wonder if the good bargains like the Jaguar bridle and NS bit will actually arrive - or in fact any of it after 11 days? :-(
 
meardsall_millie said:
I've stayed off these threads so far. I accept that they've been inundated (yes they should have thought of that but they clearly didn't), I didn't expect it to arrive the next day (unlike some ;) ) and was happy to wait a week or so for my order.

It's now over a week and a half since I placed my order (which incidentally is still showing as 'in stock') so I rang to check this morning. They said they've had to re-order the stock and are hoping it will arrive in a couple of WEEKS! :eek:

I've asked them to check into it and ring me back.

I'm still waiting.

A bit disgruntled now to be honest :(
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Exactly this m_m! I can accept up to a week, but when it says in stock on the website, i stupidly thought, it was just that, in stock!! Having not had any of my 12 items (some quite little, how can they all be out of stock - hoof oil?!), i'm a little bit put out, especially as the money has gone out and no phonecall back!

Grump over!
 
i received the cheap part of my order last week (animalintex, wound dressings, etc) but the things I really wanted, the only reason i ordered at all (lovely velvet covered PAS hat for dr, and nice KL long socks!) haven't come - and i've had no email, no note in with the things that did come. I was charged for the whole order immediately (which I didn't think they were supposed to do until they dispatched it?!) so i'm a bit concerned. fully appreciate that they must have been inundated but i'd be happier if i'd received nothing so far than 1/2... am worried the rest might not come. argh!
 
Is it just me or is anybody else getting just a little concerned now?

They have just under £200 of my money and 11 days later after paying for first class delivery I have had nothing delivered and nobody will return my calls :-(
 
I ordered a bridle and over reach boots last wednesday and then a tack box and green spot remover on the thursday.

Seem to be the opposite to everyone else in that I got my bridle this wednesday (so took 7 days) but havent had any of the other little bits. No packing list with the bridle just leaflets for their livery/dressage shows.
 
I phoned today, just kept calling until someone answered as i hate leaving a message; especially for a (minor)complain!

Upshot is my NS bits are not in stock....they are expecting a delivery next week and will then post out to me. Bit peeved as having found the cotswold sport version of the verbindend i would probably just buy if I hadn't already paid for these!

Very annoyed that all monies have gone out and not even an email after the initial one (stock email of high volume of orders etc) to say there are further delays!
 
I too am waitting for a few more items, and I called them and spoke to someone :) am not worried at all, OEC has been un-in-dated with orders and run off their feet "i bet" and awaitting for more stock to come in. Am sure it will be soon, when the compaines deliver to them. It has been a very good sale at 50% off every thing, so am happy to wait.
 
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Right, Ive just managed to get through to the shop, apparently they have had a show there today and with only 2 people in the shop are struggling to do anything!! She wasnt able to tell me about my order without the order no which i dont have on me at work so suggested I call again tomorrow; fair enough; I should of had it with me really, but she did say that they are completely snowed under, loads of people are phoning up to complain and they are panicking a bit trying to get everything sorted. She did assure me that all orders that have been paid for will be honoured, although without knowing when the stock is due in Im not sure how she can know that tbh. Oh well, no further forward but we live in hope!!
 
I've got 2 out of the 3 items I ordered. I was a little surprised however when after paying over £7 for delivery, the Ariat shoes I orderd arrived, not in a shoe box, but just stuffed in a bag along with the very crumpled Pikeur show shirt (there wasn't even an attempt at folding!) I had also ordered. Also mine came royal mail 2nd class delivery, which I was somwehat surprised about considering how much I had paid. There was no delivery note, invoice or returns form you would normally get, just a load of leaflets advertising their dressage!!!

Now how (and when!) do we think the woof wear travel boots will arrive????????
 
I wasn't worried until I started reading this thread as I appreciated they would be really busy. Anyway I emailed with my order number and had a reply within the hour. Just the same as above that the NS bits are on order but due in early next week.

Considering I got the NS bit, other bits and bobs plus postage all for less than the RRP for the bit I'm not complaining (as long as it all arrives eventually right enough!)
 
Confess I ordered rather a lot. 3 orders in total. Money has been taken for all.

Part of 2 of the orders have arrived including a Kentucky show jacket. I'm guessing the stuff we have received has been taken straight from the shop floor as none of mine had the usual polythene packaging associated with mail order items.

I'm going to be a very happy little bunny if every thing does arrive, even if it does take a couple more weeks.

My only whinge, is that I think the funds should be taken at dispatch.
 
I ordered some any bandages, an eskadron saddle cloth and a leather dressage girth. Today I received my saddle cloth, and nothing else, just leaflets about dressage/livery - annoying as I want to use my dressage girth on Sunday and ponce around in my new bandages...
Hurry up OEC
 
Got half my order today, the pikeur Olympic breeches ( which incidentally are nice, and fit!). Actually postie left a card yesterday so collected from PO today. I wouldn't have expected it much sooner given the size of the sale. But no jaguar bridle, and like others no invoice, delivery note etc. Have called to check and someone is going to call back - I hope!
 
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