Oldencraig orders

Grr they are complete and utter pants! I am furious with them! If they have refunded me they have lied about ordering the goods etc and should have refunded us all immediately! Sure trading standards would take a similar line..... Rant over
 
Has anyone received a trans angled snaffle yet? Last week I was told that NS hadnt supplied any snaffles but all the other bits had come in, Just wondering if they've had another delivery?
 
I've received my order now, i was told about a couple of items which were refunded a week ago, fair enough.

However the whole order came wrapped in a bin bag, which was ripped and i'm amazed nothing got lost!

No order form, no returns form, two items were substitued, which i wasn't very happy about, paid for a nice WW tail guard, got a cheap shires one, paid for a nice grooming box step thing, got a cheap shires one (both of which i could buy cheaper than the 50% off price!)

Sooo what are people doing with their items that have been substituted that they don't want? I don't want to send them back and pay (large parcel for grooming box!) then not receive a refund.

Bit annoyed as why bother sending stuff out that you haven't ordered? I ordered the more expensive ones for reason and that reason, believe it or not is QUALITY! I ordered a step grooming box because i need a sodding step to get on my 17hh horse.....FFS!!!!! I ordered the WW tail guard because it will match my travel boots and the quality is fab, yes sad, yes my decision, my money!

Grrrr, i'm never buying off the internet again, sale or no sodding sale...

Think i've finished my rant now! Can you tell i'm annoyed!
 
Thistle said:
ring them. They have to pay the return postage. You had a contract with them for them to supply the goods you ordered. They haven't supplied what you paid for.
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this. they are not allowed to substitute items of inferior quality without asking you first.

when i rang, they asked me if i was happy to have a different pack of Kingsland socks substitited, or Cavallo, and i agreed, but that's a bit different.

Oh, and they should pay the return postage, definitely. it sounds a real shambles there atm tbh. :( :( :(
wonder if i'll ever get my lovely velvet Champion hat and my nice long socks?
 
FrodoBeutlin said:
I phoned today just to make sure nothing had been sent to Germany as I am no longer there, the lady knew immediately even before checking my order status (she said she was 100% sure she had not posted any bridle abroad), then she checked and indeed the bridles are due to arrive next week (patent rolled double bridle). She was really kind and updated my address there and then :)
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I ordered one of these and got it two weeks ago, it strikes me as rather odd they seem to be ordering stuff in to sell at a loss rather than just a stock clearance.

Hope everyone gets their stuff soon!
 
I ordered 2 NS bits, 1 patent bridle, 4 Eskadron bandages, um lots of medical bits and pieces, Bit wrap etc in the first week of the sale and nothing has arrived! I can't get online banking at the moment so I dont know If I've been refunded.
When I called last week the manager said she had my bandages and bits and would send straight away but nothing?!
I hate to complain but I'll have to ring again and find out what's going on. Really annoyed if it doesn't arrive soon/ever as the bandages were a birthday present for my daughter - her birthday was yesterday!
 
Has anybody got any idea when the jaguar bridles may be in stock. Only have this and a pair of matching reins to come and so far have not been refunded. Will be soooo annoyed if I don't get it as wouldn't have ordered the rest of the items if I knew.
I understand that they are busy but I think it is wearing a bit thin now with some people not getting anything yet. Why don't they put something on their website updating people on expected deliveries or something. It is the not knowing that drives people mad. At the end of the day there was no indication that the items were not in stock. The opposite in fact as when you ordered something that was showing in stock and went back on to order another it was showing as "No stock"
I think there is something amiss somewhere, I may be wrong (As often am!) but time will tell!
 
I have lost patience and have emailed for a refund.

Luckily there is an offer on a good joint suppliment with 50% off so will get that one.
 
I could go on at considerable length about the complete debacle that I have experienced from beginning to end.

However, it is a lovely sunny day and I don't wish to get myself all hot and bothered about it :rolleyes:

Suffice to say that I believe the way OEC is operating is now bordering on the fraudulent. I simply cannot believe that all of the incorrect orders are the 'simple mistakes' that they would try to have you believe. :mad:
 
I had an e mail this morning (after whinging at them last night) saying that the Jaguar order came in yesterday so i should get my bridle by the end of the week...i'll believe it when i see it!!
 
REceived my order today but one of the items (pack of socks) is wrong.

I've emailed asking how to exchange for the correct ones (wouldn't normally be so pathetic over socks but they've sent me a 2 pk in brown when I ordered a 3pk in red/navy as a present for someone who only wears those colours - whole new level of matchy matchy!!) but am a bit concerned that I'll get bumped for postage again. I paid £7 but the actual postage was £3.40. I don't want to pay to return their error.

When others are outstanding bridles and hats feel quite pathetic getting wound up over socks but it's been weeks, there's been no correspondence from their end and now not only I am late with said present but it's the wrong flipping thing.

I'll think twice next time there is a special offer on anywhere!
 
I rang up about my bridle a couple days ago and they said that the supplier didn't have it in stock! They said they had no idea when/if they would get the bridle.
Thanks for telling me I thought!!

I asked them for a refund and I got the money back yesterday. I was tempted to ask for interest on the money they've had for several weeks ;).
I think it's naughty that they took peoples money when they had not dispatched the goods but oh well. If something seems to good to be true it usually is!

I've brought anoter bridle now off a more reputable and bigger site so I will wait to receive that and hopefully alls well that ends well :).
 
I ordered some black woof wear boots for pony to xc in. 5 weeks later and I get one set of black and one set of white. What bl00dy use are white ones to me? And why couldn't they have dropped me an email/call askign if I would be happy with the white ones.

Will phone them tommorow, to hell if i'm going to pay for the P and P when it's their mistake.
 
Vetwrap: I can Top Trump your out of date dermagel with my 2 full years out of date equine america supplement....:eek:

Hope my refund comes through on monday; I've returned items by special delivery so no excuses.

Totally shambolic.
 
We haven't recieved our socks yet, 2 packs are £16 so not cheap. Emailed them asking for a refund (no we don't want to swap for a cheaper product but not get any money back :rolleyes: ) and have not heard a reply :mad:
 
Still no hat, no reply from my email (again) but after another call I was still told it was still 'awaiting delivery' and 'all orders WILL be honered by OC' . . . . . so we will see ???
 
I was phoned yesterday and told my Jaguar bridle is no longer available in the colour I want so they have now changed my order to havana colour. Still don't know when I may get it though?
At least somebody contacted me though so that's one thing.
 
Recieved 3 out of my 5 items ordered, couldnt be bothered waiting for the last 2 so rang up and asked to have them refunded. Refund came through the next day.

Such a shame as seemed like a really good sale.
 
Has anyone noticed that the September Sale has become an October Sale, on the same basis? I would have thought that after all of the phonecalls / emails from unsatisfied and / or irritated customers they might have canned the idea at the end of Sept
 
Yes I noticed that yesterday.

This statement from their front page is a blatant lie too


We carry a large amount of products in stock. If the product you want is not in stock, we will let you know immediately with an estimated timescale for delivery. Alternatively, we can suggest other products that may also suit your needs.

Please feel free to ask for any advice or guidance. We are always more than happy to help. If we can’t help, then we will find someone who can!
 
Its all a scam I think. Everything I ordered was in stock yet hardly any of it has arrived. When I chased them they said the stirrup leathers were not in stock and I'm still waiting for them yet still they are showing as in stock on their website.

I'll be cancelling whats left of my order, not worth the hassle.
 
I finally got my Jaguar bridle today. It isn't the colour I chose but did say I would accept the alternative colour and it came direct from Vale Bros so not coming from OEC. That completes my order finally
Will be sending the worm counts back as they were too late coming.
I think I have got a couple of bargains but would think twice next time but at least it is finally over with!!
It would have been so much better if they had put updates on the website or something and kept people informed as I don't mind waiting if somebody let's me know what is going on.
I hope everybody else gets their items. :-)
 
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