Our rugs appear to have gone AWOL help please!

[Ziggy_]

Anyone heard of Cobwebs Saddlery, I think based in Sussex area?

The whole yards' rugs went off 7 weeks ago to them to be cleaned, not heard anything since and can't get in touch.

I sent off new rugs worth about £200 and needless to say am not happy, is there anything we can do?

 

[scotsmare]

Can you not go round there and have a look? or is it too far?

 

[Ziggy_]

YO is going later this week. We're in east kent so its a pretty long way to travel. just wondered if anyone else has used them/had problems?

 

[carys220]

It's slightly worrying that they sell second hand items on ebay!

http://www.cobwebs-saddlery.co.uk/index....rt&Itemid=1

http://stores.ebay.co.uk/Cobwebs-Saddlery

Are they not answering the phone? Have you tried emailing them? Someone on here must live near there...see if someone can go over there.

 

[Ziggy_]

oh dear.

have just e-mailed them asking if they have anything in my horse's size. If they send me details of my rugs I think I'll flip.

hope they don't read this forum!!

 

[ISHmad]

That really is worrying. Hope it all turns out okay for you OP.

 

[Shilasdair]

Maybe time to call the local trading standards (local to the company concerned) and the police.
S

 

[Natch]

oh my goodness, keep an eye on ebay!!

 

[Beetle]

You are not the only one... I have PM'd you.

 

[RogerRug]

[ QUOTE ]
Anyone heard of Cobwebs Saddlery, I think based in Sussex area?

The whole yards' rugs went off 7 weeks ago to them to be cleaned, not heard anything since and can't get in touch.

I sent off new rugs worth about £200 and needless to say am not happy, is there anything we can do?

[/ QUOTE ]

Rumour has it that they have moved to Wivlesden Farm Wivlesfield Green, best of luck!!

 

[JessPickle]

We have used them loads of times without a problem have you tried the mobile number on their website

 

[RogerRug]

[ QUOTE ]
We have used them loads of times without a problem have you tried the mobile number on their website

[/ QUOTE ]
We have had at least 15 people contact us looking for their rugs, they say that, the mobile number does not get answered niether the land line, and hasnt been since July.