People who have sent a horse to Rockley through their insurance...

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here_i_am

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...how much of it did your insurance pay? About half? Did you have to pay upfront first & then claim it back, or do Rockley claim direct? Im with Petplan & reeeeaaaaally want to send one of mine, but i need to work out the £££ situation first.
Thanks in advance :)
 
I'm with petplan too and my lad went earlier this year. I'm still in negotiation with them over whether they intend to pay any of my claim or not, having just sent off the paperwork for the 3rd time! Just so you know, because they probably won't tell you until they can use it as a delaying tactic, they'll ask you to provide a full clinical history from every vet you've ever used for your horse before considering any lameness claims.

To be honest I've been shocked by how difficult they're being about my claim. They send acknowledgment letters to say they've received stuff and will get back to me in ten days, yet the postage takes a minimum of a week?! Then I get another letter saying I need to send something I've already sent after another week delay in the post, then a further ten days to wait for them to action it, then another letter asking for full clinical history, which when I call them complaining I'm told is standard for all lameness claims - staff member apparently couldn't tell me this on phone previously because she wasn't an underwriter, but knows every lameness claim she's had dealings with has needed full history, got quite upset when I accused them of delaying tactics and didn't want to accept that this should have been mentioned on the claim form in the first place. Having had my horse a fair few years I'm left wondering if there might be anything from years back which isn't related and they'll try to claim it is to not pay out!

I wish I'd gone with e and l to be honest, friend pays far less premium than I do and has been paid out far more than I'm claiming without any problems at all. Oh and despite having a full MRI report with diagnosis they've excluded any lameness on any limb in future! Not sure what I pay £50 a month for now!

For information, Nic breaks down her bills into a proportion for livery and a proportion for the cost of rehab, should petplan pay out I'm only expecting them to pay the rehab component because they don't pay livery costs. This is about half of the Rockley bill, but I can't remember how much is allowed for alternative treatments with petplan. Assuming they agree your claim is payable though I doubt there will be an issue over Rockley payments, since earlier this year an old Rockley owner had a successful insurance ombudsmen claim against a large insurer who didn't want to pay. I suspect this is in part petplan's reasoning behind being difficult with my claim, and to think I went with them because of their reputation!

Good luck, and agree with above, if you can send your horse do, Nic's brilliant. If you want to know anything else drop me a message, assuming my rather long rant hasn't put you off! Sorry :o
 
No, not put me off at all! :D Thank u both! Leg_end, i follow nics blog - didn't realise that buddy is yours though. You must be really pleased with his progress so far :)
Petplan are a nuisance but i can't complain really - I've had over £25k from them between 4 horses in 10 years. I daren't move cos nobody else would touch us!
Last time i sent a horse to rehab, we had unlimited alternative therapy treatments as long as it came within the 5k vet bill allowance. We're up to about 1.5k at the mo, so lots to spend! :)
It's miles & miles to Rockley but i know it would be worth it.
 
here_i_am said:
No, not put me off at all! :D Thank u both! Leg_end, i follow nics blog - didn't realise that buddy is yours though. You must be really pleased with his progress so far :)

It's miles & miles to Rockley but i know it would be worth it.
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I am so pleased :D Buddy is lucky that he is young and he's only been lame since end of August so we did catch it early but he had done a lot of damage :(

We are only (!) 2.5/3hrs away so it means I have been able to visit him a couple of times but even if I couldn't there is such a support network from Nic and the other Rockley Rehabs and having the blog is so lovely to keep in touch and see how they are doing. Week one is TOUGH but after that it gets loads easier :)

I'm 110% sure I made the right decision sending him there.

If you want more info then feel free to PM me.
 
OP - I would recommend calling your insurance company and asking if they would cover a claim for treatment at that facility. Depends on the terms and conditions but I would assume that if it was covered, they wouldn't pay for all or part of livery charges as they aren't deemed as 'treatment'.

I wouldn't say requesting a vet history is standard for a lameness claim (coming from someone who works in bloodstock insurance). Unfortunately, claims assessors cannot determine what they will need until they receive the claim form and can review the information and documents presented with it. Generally, you may be asked to provide a history if your horse has had previous lameness issues in the past, if you have recently taking out the policy (i.e. in last 3-6 months), or if your vet has noted something on the claim form that may raise questions, i.e. eluded to an ongoing issue, long history of the condition etc.
 
Leg_end said:
No, OP asked about insurance implications of sending her horse to Rockley and asked for opinions. Answers to this have shared that - cant see an issue??
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Just wondered, its just that there are constant links to this business with recommendations on here.

If it was referred to as a barefoot rehab facility, that'd be different, but the frequency of references on posts to this private business is rather unusual.
 
Black_Horse_White said:
Over the last 5 or so years I've been asked every time for my horses history, from everything to lameness and eye problems. And one of my horses was insured with them for over 4 years.
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I think thats bizarre. Wonder if some companies are now changing their protocol?

I could understand if your vet said something like "recurrent eye problem" and this is the first they are aware of it. or there is a discrepancy between the onset date you give and what the vet says. Anything else just seems like unnecessary work!
 
horserider said:
Just wondered, its just that there are constant links to this business with recommendations on here.

If it was referred to as a barefoot rehab facility, that'd be different, but the frequency of references on posts to this private business is rather unusual.
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That's because there simply aren't any other facilities that offer this type of rehab in line with professors at top vet schools. Trust me, I did search!

The reason people recommend it is because they are happy with the service, surely that's a good thing?

I asked on here for people's experiences when I was looking at Rockley for my boy and I wasn't advertising, I just wanted to know real life experiences which is what OP has one.

Plus I don't see people moaning about advertising when people ask for good boots and people recommend brands that they like.. That's people.
 
Leg_end said:
That's because there simply aren't any other facilities that offer this type of rehab in line with professors at top vet schools. Trust me, I did search!

The reason people recommend it is because they are happy with the service, surely that's a good thing?

I asked on here for people's experiences when I was looking at Rockley for my boy and I wasn't advertising, I just wanted to know real life experiences which is what OP has one.

Plus I don't see people moaning about advertising when people ask for good boots and people recommend brands that they like.. That's people.
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Of course, in moderation, it'd be fine, just as we all ask for recommendations about products etc. Its the constant drip, drip stealth advertising on this forum giving direct links that is worrying.
Apparently it is the only one of its kind, but it would be better to refer to it as a rehab facility rather than by name purely because of the number of mentions it gets.
 
horserider said:
Of course, in moderation, it'd be fine, just as we all ask for recommendations about products etc. Its the constant drip, drip stealth advertising on this forum giving direct links that is worrying.
Apparently it is the only one of its kind, but it would be better to refer to it as a rehab facility rather than by name purely because of the number of mentions it gets.
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Strangely in all my years on this forum and all the great reports about this "Barefoot Rehab Facility" and all the assistance and advice people who have used them have given other people, and all the totally free advice the owner of this "privately owned business" gives willingly on the telephone and online even to the extent of talking to my farrier free gratis and for nix..... yours is the first comment about advertising I have seen

Sad.
 
I make no criticism about the business itself but perhaps there are other small businesses that would benefit from such constant regular promotion without having to pay advertising fees.
 
horserider said:
Of course, in moderation, it'd be fine, just as we all ask for recommendations about products etc. Its the constant drip, drip stealth advertising on this forum giving direct links that is worrying.
Apparently it is the only one of its kind, but it would be better to refer to it as a rehab facility rather than by name purely because of the number of mentions it gets.
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I think you are just paying far more attention to the Rockley posts. I only gave a direct link to prove the type of changes that can alone and to encourage OP. You are more than welcome to search my history - I've started commenting on these type of posts from end of Sept as that's when Buddy was diagnosed, I'm just sharing my experiences which is allowed in the T&CS.

As for calling it by name, when there is only one thing of its kind around you tend to call it by its name rather than a generic tag as it is not a standard rehab facility, it is very specific and barefoot rehab facility takes longer to type too :p I suppose you can say its like calling ibuprofen by its name rather than an anti inflammatory painkiller..

Just as a comparison I had a look at the history of the forum
Rockley = 11 mentions in Dec (1 about Rockley specifically)
Ariat = 36 mentions in Dec (7 about ariat products specifically - 2 advertising special prices)

Most of the Rockley mentions are in threads already talking about barefoot transitions (110 posts in Dec) and just say to talk to Nic at Rockley or to look at the Rockley blog as it is full of useful information.

Bearing in mind the information above I don't think you can say there is any kind of stealth marketing going on, but its good you are aware of them as maybe other people who are in a horrible situation will hear about Rockley and it may not be the end for their horse.
 
horserider said:
I make no criticism about the business itself but perhaps there are other small businesses that would benefit from such constant regular promotion without having to pay advertising fees.
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If you knew anything about this "barefoot Rehab Facility" and it is screamingly clear you do not! you would know that they have a long waiting list, do not need to advertise and often have to turn down people on the waiting list if an urgent vet refurral comes in.

If you know of a similar business that can maybe share the load with this facility on the advice front (especially the amount that is given free of charge by the owner of the business as she genuinly gives a damn and can not help everyone at the "facility" then please share away I am sure all of us with horses with these issues would be delighted to help share the load.
 
Maybe insurance companies are not prepared to take your word for it anymore. The NFU and Petplan have asked for my horses history. But when I claimed for Ringbone the insurance company excluded any future claims for arthritis but didn't exclude all his legs from other illness or injury, which in the past they would have.
 
horserider said:
I make no criticism about the business itself but perhaps there are other small businesses that would benefit from such constant regular promotion without having to pay advertising fees.
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Just look at premier equine as another example.. due to the quality of their products they have grown over the years too - it's another brand I use, recommend and have seen grow in the last 7/8 years and who are talked about regularly.

If a company are doing something that is high quality, innovative, unique etc then they WILL get talked about on here (arc equine is another I'm thinking of off the top of my head) and then, naturally the more people that hear about it the more people that buy. It's basic human motivation and not stealth marketing :rolleyes:
 
horserider said:
I make no criticism about the business itself but perhaps there are other small businesses that would benefit from such constant regular promotion without having to pay advertising fees.
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if there was another one offering the same service I would name it every time I name Rockley. There isn't.
 
cptrayes said:
if there was another one offering the same service I would name it every time I name Rockley. There isn't.
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How about saying 'Barefoot rehab factility' or BFRF.


LOL ! I seem to have rattled a few cages with predictable over reaction from the barefoot crew.


Funnily enough it was your post threatening to button push Angrovestud for advertising (which had past me by completely) that highlighted the different standards for advertising amongst the barefoot people.

A thread indicating the amount of trade you've drummed up for a specific feed company through frequent recommendations of Linseed is just one other another example.
Lets just be fair about this CPT. If its good enough for the barefoot people it must be good enough for a certain racehorse breeder you took issue with.

There is no topic on this forum which advertises a small and specific range of products the way barefoot does. Giving general advice is fine but repeatedly promoting businesses while criticising others, smacks of double standards.
 
horserider said:
How about saying 'Barefoot rehab factility' or BFRF.


LOL ! I seem to have rattled a few cages with predictable over reaction from the barefoot crew.


Funnily enough it was your post threatening to button push Angrovestud for advertising (which had past me by completely) that highlighted the different standards for advertising amongst the barefoot people.

A thread indicating the amount of trade you've drummed up for a specific feed company through frequent recommendations of Linseed is just one other another example.
Lets just be fair about this CPT. If its good enough for the barefoot people it must be good enough for a certain racehorse breeder you took issue with.

There is no topic on this forum which advertises a small and specific range of products the way barefoot does. Giving general advice is fine but repeatedly promoting businesses while criticising others, smacks of double standards.
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There is only one barefoot rehab facility that i know of and only one company that produce and sell micronised linseed. So yeah they will get mentioned a lot until the business world wake up to what people want.
 
horserider said:
LOL ! I seem to have rattled a few cages with predictable over reaction from the barefoot crew.
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:rolleyes: Not rattled, just passionate, and I will defend anything I feel strongly about, especially when falsely accused of something.


horserider said:
There is no topic on this forum which advertises a small and specific range of products the way barefoot does. Giving general advice is fine but repeatedly promoting businesses while criticising others, smacks of double standards.
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The issue I have found is that barefoot is so specific, there are only a few companies who sell BF friendly products and so they will be the ones talked about over and over. You will notice with minerals there are 3/4 suppliers and you will hear those ones talked about. It's life!

I don't really understand what your issue is TBH, you just seem set on having an argument.

Lets get back to the original issue shall we?
 
horserider said:
How about saying 'Barefoot rehab factility' or BFRF.
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How about I see no issue with naming the supplier if they do a great job? I also name Charnwood Milling, Heritage Saddlers (UK one, not the imports), Heritage bridles (imports), WOW, etc and I will continue to name good suppliers of services, especially where that service is

a) completely unique
b) phenomenally more succesful than both the vets and farriers of the horses which go there in returning broken horses to full work.


LOL ! I seem to have rattled a few cages with predictable over reaction from the barefoot crew.
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Yes, you have given us all a great reason to keep on cracking on about Rockley :D



Rockley Rockley Rockley :D :D :D


Funnily enough it was your post threatening to button push Angrovestud for advertising (which had past me by completely) that highlighted the different standards for advertising amongst the barefoot people.
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Angrove Stud was posting for themselves. Nic Barker only ever posts on HHO to correct errors that are written about what she does, and has not done so for at least a year that I can recall.

No dual standards whatsoever.


A thread indicating the amount of trade you've drummed up for a specific feed company through frequent recommendations of Linseed is just one other another example.
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That was not my thread and I have not contributed to it.

Lets just be fair about this CPT. If its good enough for the barefoot people it must be good enough for a certain racehorse breeder you took issue with.
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Not at all. Angrove Stud posts on their own behalf blowing their own fairly pathetic trumpet drumming up trade for their stallions, £600 pa syndication fees for their "racehorse" and young stock sales.

Completely different kettle of fish.


There is no topic on this forum which advertises a small and specific range of products the way barefoot does.
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Ooh, shall we try Point 2, Hit Air, EXO body protectors, WOW saddles, Fairfax girths, Wound Heal, Avon skin so soft, Axiom rugs, Kevin Bacon hoof dressing etc etc etc etc

Giving general advice is fine but repeatedly promoting businesses while criticising others, smacks of double standards.
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No, it smacks of lack of intellect on your part if you genuinely cannot tell the difference between a poster who posts promoting their own business and a growing group of very happy customers wanting other people to know how their horses were saved from a bullet.





Rockley Rockley Rockley :D :D :D
 
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