People who have sent a horse to Rockley through their insurance...

Here i am

I assume you know that NFU were sued to force them to pay up for Rockley's livery fees? You may be able to use that to persuade your insurer (especially if it's NFU!)
 
Chavhorse said:
If you knew anything about this "barefoot Rehab Facility" and it is screamingly clear you do not! you would know that they have a long waiting list, do not need to advertise and often have to turn down people on the waiting list if an urgent vet refurral comes in.

If you know of a similar business that can maybe share the load with this facility on the advice front (especially the amount that is given free of charge by the owner of the business as she genuinly gives a damn and can not help everyone at the "facility" then please share away I am sure all of us with horses with these issues would be delighted to help share the load.
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Echo this. Good things, including brand names and business names SHOULD be shared on this forum. That isn’t advertising that is sharing experiences.
I want to know what the good brands, makes, models and rehab facilities people recommend.

Unless it is people who are related or directly involved in a business there is no reason for not sharing out experiences good and bad on this forum. If you have a personal connection then you should disclose this when stating the opinion. But being a customer isn’t a personal connection.

Rockley has a waiting list, and is a unique service. It is also a huge decision to make to send a horse there, and something it is hard to fully research first as is so far away.

Why shouldn’t people discuss experiences of Rockley on this forum?
 
OP if other small businesses are offering other unique services that transform horses, there is no reason that people wont start talking about them too and recommending them. But you need satisfied customers to start talking about the business first!
 
I regularly recommend the small company who made my pendant containing my late horse's hair because I was delighted with the service and want others to benefit too. In turn I found the company by asking on here.
Same thing surely? Weird fight to pick.
 
cptrayes said:
How about I see no issue with naming the supplier if they do a great job? I also name Charnwood Milling, Heritage Saddlers (UK one, not the imports), Heritage bridles (imports), WOW, etc and I will continue to name good suppliers of services, especially where that service is

a) completely unique
b) phenomenally more succesful than both the vets and farriers of the horses which go there in returning broken horses to full work.

Ooh, shall we try Point 2, Hit Air, EXO body protectors, WOW saddles, Fairfax girths, Wound Heal, Avon skin so soft, Axiom rugs, Kevin Bacon hoof dressing etc etc etc etc

No, it smacks of lack of intellect on your part if you genuinely cannot tell the difference between a poster who posts promoting their own business and a growing group of very happy customers wanting other people to know how their horses were saved from a bullet.
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Well put.
 
cptrayes said:
No, it smacks of lack of intellect on your part if you genuinely cannot tell the difference between a poster who posts promoting their own business and a growing group of very happy customers wanting other people to know how their horses were saved from a bullet.
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No need for personal insults CPT.
FWIW, you seem to be missing the point about advertising. The rehab and all your suppliers may well be great but it is advertising and for the record my navicular mare was saved from the bullet by a farrier and a traditional horse balancer which made her feet so healthy that she 'transitioned' from shod to unshod without need of boots.

One way does not fit all and that is the problem with advertising continually a favoured band of businesses.
 
horserider said:
No need for personal insults CPT.
FWIW, you seem to be missing the point about advertising. The rehab and all your suppliers may well be great but it is advertising and for the record my navicular mare was saved from the bullet by a farrier and a traditional horse balancer which made her feet so healthy that she 'transitioned' from shod to unshod without need of boots.

One way does not fit all and that is the problem with advertising continually a favoured band of businesses.
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Well I'm sorry, but I felt that there was a need, since you made the point so continually, and given your response here then I would stand by the comment, since you are still unable to distinguish between advertising and customer feedback.

Recommendations by customers are not advertising if they are freely made without any incentive.

Suggesting that people read an enormously valuable resource

rockleyfarm.blogspot.com

is not advertising if the suggestion is made with no incentive.

I am very happy for your success with your horse. Neither of my rehabs needed to go to Rockley either. Other people have not been as lucky as you and I and they needed more help. There was only one place that could offer them that help:

http://rockleyfarm.co.uk


Thankyou for giving me another opportunity to remind people of those web addresses :D
 
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I have set up a more appropriate thread for the advertising discussion :D

As for the insurance sounds like many have started to be able to claim so the underwriters should now have a president for this so hopefully should be able to advise on it
 
OP - If you're with Petplan and you haven't already sent your horse for treatment, you can always complete a 'proforma'.

Write to them to advise your intentions, what treatment will be carried out, estimated costs and maybe get your vet to supplement with a letter to confirm he agrees with the treatment. You can do this on a normal claim form, however, make sure you write 'PROFORMA' all over it so they make sure it gets pulled out and doesn't go down the normal claim form route.

They will then be able to advise if they would consider paying it. They can never 100% guarentee they will pay, as they cannot make that decision until you submit your claim. But this basically means they just can't 100% say yes just in case it turns out your horse has had this problem for years or something similar that breaches the policy conditions.

Then you can maybe ask them what they consider paying, i.e. % of treatment, is livery paid etc.
 
NFU paid 50% of livery costs for my chap but, as you may know, this was after the ombudsman got involved with a number of cases, mine included. I would hope that set a precedent though and may help you with any wrangles you might have with Petplan?

I paid the invoices and then sent them to NFU for payment.
 
Elbie, I can only speak from personal experience about what petplan told me when I called them last. The girl I spoke to clearly said she isn't an underwriter but that every single claim for lameness where she's spoken to an owner has required a full clinical history. Since I've had my horse many years it can only be an attempt to wriggle out of paying the claim. I don't remember ever having to get a vet out to him for any kind of lameness, hoof problem or limb issues in the past, and I'm a neurotic owner. I've been insured with Petplan for 3 years, initially for 3 horses, currently 2 and this is the first year I've ever claimed. Had NFU prior to that for the last 3 years or more and never claimed at all, they know this, they have policy numbers. It seems to me they'll do anything they can to avoid their obligations, and I thought they were one of the better companies.

The fact is Rockley will have saved them money, even with the MRI and Rockley treatment I'm only just over halfway to my vet fees cover, but had I continued along the conventional route, I probably would have used the whole £5k between remedial shoes, steroid injections and regular vet visits. Can't help feeling a little miffed that I've got my horse back sound again as cost efficiently as possible to have it argued about! :mad:
 
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