When I sent one it was back within a week, but all PIO's are currently inundated due to a rush to get Passports before 1st July when the microchipping comes into force.
bugger- had my horse since july but only sent it off to be changed on monday- stupid i know but i filed it away and forgot about it until i advertised him this week. i have people interested in him but what can i do if his passport is currently with pet id? I mean he does have one but not to hand. I will call them in the morning and see if i can pay extra to get it quick or something?????????????????????