Premier Equine - Anyone else experienced this?

[Worried1]

Brand new turnout rug with fixed neck, unwrapped, put on horse turned out in field on it's own.

Horse had a token roll and a bit of a hoon but nothing out of the ordinary, stays out for an hour.

Comes in and the lining between the neck cover and rug has come completely unstitched - exposing stuffing and padding etc

Just wondered if anyone else had a rug which had done this?

Worth sending it back or just get it repaired but essentially that means, cleaned re-proofed and repaired!

 

[AmyMay]

My PE rugs really stand up to wear and tear.

I'd definately send it back.

 

[HollyP]

Yes contact them and speak to their customer service, iv never had a problem with a rug...also make sure the rug is big enough.

 

[Christmas Crumpet]

I had this happen last year. Sent hood back and got sent a brand new one. They are very good at replacing things and rugs normally stand up to tons and tons of wear and tear.

 

[Worried1]

I have to say we were really suprised.

 

[Worried1]

The fit is absolutely fine. No expert but think the lining was not edged and so frayed away separating from the rug.

 

[Worried1]

Great - thanks. Heard such good things about them it was a bit of a shock when it literally fell apart!

 

[MillionDollar]

Probably faulty. Give them a ring, or email and send a photo. They are normally amazing at replacing straight away without any questions

 

[CSYMolly]

Their customer service is brilliant I don't think you'll have any problem sending it back.

 

[StaceyTanglewood]

give them a call i have heard they are very good at sending out spares if there is a problem !!

one of the girls at my yard was sent a neck with no metal loops for the straps they just sent her a new one !!

 

[ColouredFan]

It sounds faulty as my PE rug is 2 years old and in very good condition despite my allergy riddle horse constantly itchting himslef through it with his teeth, the fence, the mud, well pretty much anything, despite this mine hasnt got a single tear in it. Give them a call.

 

[Prince33Sp4rkle]

sounds faulty, my PE rugs have stood up to an absolute hammering at the hands of my thugs!!!!

 

[Achinghips]

Their customer service is good, they may offer to send a replacement. One rug as part of my buster trio was missing a velcro strap to attach the neck to. They sent out a replacement rug within 24 hours and told me to keep the original

 

[HollyP]

Whats the out come?? did you call them!

 

[lucythomas]

Id send it back. I had a horseware one that never made it onto a horse but noticed a seam hadnt been stitiched on the neck cover. they soon sorted it.

 

[smac]

I had one PE rug and it didnt survive one month, it had 3 repairs in that month and then was past repair. I know use horsewear with no problems but by sound of it i was just unlucky. Send it back, its in your rights!!