Purely Pets insurance forced to pay out by Financial Ombudsman Service

[Tiddlypom]

Purely Pets have been forced by the Financial Ombudsman Service to pay out £8k for vets fees for an injured dog on a policy which they had cancelled. They don’t come out of it at all well. Purely Pets had initially agreed to pay, but then cancelled the policy without informing the policy holder who had proceeded with the necessary treatment. PP tried to pretend that a dog who does dog agility is a ‘working dog’ so that the policy was invalid.

I self insure as I don’t trust horse or pet insurance at all, they make their profits by looking at every which way to avoid paying out on claims. Glad that Purely Pets got their comeuppance in this case.

Good on the dog’s owner for standing her ground.

https://www.bbc.co.uk/news/articles/cn4vkw1lrz0o?app-referrer=deep-link

 

[MiJodsR2BlinkinTite]

Ohhh!! This is interesting. Betcha the owner is mega-pleased.

 

[ihatework]

Watch this ruling make insurers either exclude or put added premiums for agility!

I checked with mine that it wasn’t excluded when I took out the policy (not that I’ve needed to claim)

 

[New Forests Rock]

Have decided I hate insurance companies (for anything, not just dogs or horses) with a passion. Not a profound statement, just sincere!

 

[Clodagh]

Insurance companies are profit making entities for their shareholders. They do not care about their clients other than a cash cow. That is just a fact of life.

 

[poiuytrewq]

I'm surprised that agility is insured under a regular policy really. I'd have thought it would be more expensive. Either way the poor dog wasn't even injured doing agility so it should have been irrelevant.
Insurance complanies can be a nightmare