Rambo Optimo Rug - Holes :(

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Dyllymoo

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Has anyone else had a problem with the Rambo Optimo rug (0g) getting holes where the neck liner attachments are but the stitching on the inside and not the outside?

I've had the rug 3 months but it hasn't been used every day. It looks like its a defect in the stitching as there is no way J has caught it as its on the inside and on his wither area.

I have emailed Horsewear and they have said contact who I bought it from. I've contacted the shop online and they have said they have emailed Horsewear.

So frustrating!

Not a cheap rug and now I'm worried its going to get worse, but its the only one he has to wear :( Rug hole 1.jpgRug hole 2.jpgRug Hole 3.jpg
 
I dont think mine has done this. If I remember I'll check tomorrow. I bought them both second hand and they didnt have holes then, so I assume not. Mines hard on rugs, she trashed a PE in 12 hours! But the Optimo has survived intact so far!
 
I had a good experience with Horsewear, had to do what you did, as in the shop dealt with Horsewear, it didnt happen overnight but I got a replacement rug. Good Luck hope you get it sorted
 
Thanks all. J is not hard on rugs at all, and because its on the inside and where the stitching is it looks to me like a defective rug. I will keep chasing, hopefully I will get a response soon. So frustrating :(
 
So this is the response from Horseware:

"Our R&D Department have reviewed the images and advised that it is not a manufacturing fault. It is possible that the rug has rubbed on the horse in some way causing the fabric to wear. We would not recommend replacing the item on this occasion."

Seriously???? I'm fuming. Is there anywhere I can go, i.e. citizens advice or similar. I would be less inclined if the rug was a year old, but I've had it less than 3 months and he hasn't worn it constantly. Livid doesn't even come close.

I've never had a rug do this, and I've never spent so much on a rug before. Definitely wont be doing it again thats for sure!
 
Little update. Eventually the shop said they would refund me if I sent the rug back, but it was a gesture of goodwill and they, nor Horseware, admit that it is a manufacturing fault. So the rug is going back today for a full refund (as they stated if it happens again they wont replace it, and I have read a lot of people on Facebook saying they have had similar issues with the rug).

I ordered a Premier Equine 0g turnout Friday evening, that arrive yesterday and fits him well. And was less than half the price with a neck included.... lets hope it lasts more than 3 months!
 
Dyllymoo said:
Little update. Eventually the shop said they would refund me if I sent the rug back, but it was a gesture of goodwill and they, nor Horseware, admit that it is a manufacturing fault. So the rug is going back today for a full refund (as they stated if it happens again they wont replace it, and I have read a lot of people on Facebook saying they have had similar issues with the rug).

I ordered a Premier Equine 0g turnout Friday evening, that arrive yesterday and fits him well. And was less than half the price with a neck included.... lets hope it lasts more than 3 months!
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I used to clean and repair etc horse rugs doing a top quality job, having retired within the last couple of years. Over the years we saw in general a drastic decline in the quality of horse rugs in particular the fabrics used, the much older rugs were far longer lasting. The problem with your rug is that the lining is far too flimsy and the stitching of it has caused perforations, this is something I saw regularly with various brands of rugs, eventually developing into rips where stitched. We found that repairing these linings with our new fabric which is the correct fabric for the job and is much stronger, was sometimes a pain to do as the flimsy fabric very often puckered up when stitching to the stronger fabric, this is of course using the correct thread and needles to do the job. Another problem with the Optimos is that the binding when damaged frays badly and is not hard wearing, the same actually goes for all rugs in the Horseware range that the binding is flimsy. As for the PE turnout rugs I have seen some of these fall apart at the seams when washed due to there not being enough "turn" on them and the so called waterproof tapes at the back of the seams fall off even though the rugs have been washed at 30 degrees and the correct product used to wash them.
The problem with rugs, for a long time now, is that there are too many companies manufacturing them and in the main they are cutting corners to reduce costs.
I hope that you have better luck with your PE rug.
 
Sorry to resurrect an old thread, but Ive had a brand new Optimo just under 3 weeks & I've had the exact same thing happen - a proper hole coming next to the liner attachment point 🤦‍♀️
The horse wearing it isnt hard on rugs & not even had it on daily.
Has anyone had any luck replacing the lining completely or am I better off trying to get a refund?
Im reluctant to send back as its the only rug I've had that fits my very deep in the girth chunky warmblood, plus it looks like a replacement will do the same thing.
 
"Recently, a group of us purchased Rambo Duo turnout rugs (100g) which were made in Ireland. The fit of these rugs has been quite inconsistent. Horseware's response was that the rugs made in Ireland were handmade and therefore some inconsistencies in fit/cut were to be expected.

I have quite a few Cambodia made Rambo rugs and the fit has been consistent. They've been highly hydrophobic too. I haven't dealt with any waterproofing issues. There might've been a bad batch or two, but my experience has been positive, just as my experience overall with Rambo rugs has been."

I wonder if it may be an issue in where they are made and whether it is the made in Ireland or Cambodia ones that are causing issues? The above is a comment someone else mentioned on here.
 
fidleyspromise said:
"Recently, a group of us purchased Rambo Duo turnout rugs (100g) which were made in Ireland. The fit of these rugs has been quite inconsistent. Horseware's response was that the rugs made in Ireland were handmade and therefore some inconsistencies in fit/cut were to be expected.

I have quite a few Cambodia made Rambo rugs and the fit has been consistent. They've been highly hydrophobic too. I haven't dealt with any waterproofing issues. There might've been a bad batch or two, but my experience has been positive, just as my experience overall with Rambo rugs has been."

I wonder if it may be an issue in where they are made and whether it is the made in Ireland or Cambodia ones that are causing issues? The above is a comment someone else mentioned on here.
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Thats very interesting thank you. Perhaps I'll message Horseware themselves instead of the supplier & see where the land lies there. It fits lovely & no waterproofing issue - it's literally a hole in the lining inside like the OPs photos. Very disappointing for a rug under a month old.
 
marmalade76 said:
This is the reason why I will not pay through the nose for a Rambo anymore, I might buy an Amigo at sale price but that's it. Better off buying the cheap Shires rugs and throw them away when they're worn out, you can buy three or four of them, maybe more , for the price of one Rambo.
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Thats always been what Ive done until my warmblood filled out & nothing seems to fit him nicely, hes too wide for most but not enough for say the big horse shop 🤦‍♀️ Will definitely look elsewhere now though.
 
awelshandawarmblood said:
Thats always been what Ive done until my warmblood filled out & nothing seems to fit him nicely, hes too wide for most but not enough for say the big horse shop 🤦‍♀️ Will definitely look elsewhere now though.
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Horseware rugs are not very generously cut anymore. My old 6" Rambo Wug (25 years old) is a generous rug plenty big and deep enough a for a 15h - 15.2 middleweight. Same horses need a 6'3 in today's Amigos. I bought a 5'9" for a 14.1 show pony, should have been plenty big enough for her but it was most definitely not, it fitted like a 5'6".
 
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