zoeshiloh
Well-Known Member
I am so cross with magazines/websites etc at the moment! I have been advertising my foals (and various other horses) recently, and wanted to shop around and find the best adverts/advertisers.
Well, I started with H&H - they get the horse in the wrong section. I complained and they offered to re-run the ad half price. I eventually got them to re-run the ad free of charge, but what a palava!
Then I tried Horsedeals - The woman was very helpful, helped me word the adverts, choose the pictures etc - I thought what excellent service! Then The ads get published and half the info is wrong (age, height etc). Luckily the one ad that was right, the horse sold within 24hrs so at least people read the ads! I phoned and emailed the lady I had dealt with, but no answer. Left messages, no answer. Complained to HD, no reply. I had given up, then got a call out of the blue yesterday - did I want to advertise with them for another month?!? When I asked why they hadn't replied to any of my messages, they said it was not their policy to "bother" advertisers during the period their adverts were live in case they got in the way of potential clients calling - WTF?!? Anyway, when I moaned about the info being wrong she said "oh that sometimes happens" No apology! Then asked if I would advertise again next month (the remaining horse that didn't sell) She said she would give me a discount, then proceeded to tell me the exact same price as it cost last month. I told her that was not discounted and she said it is normally twice the price. Argh! I told them where to stick it!
Then I decided to advertise the remaining foal with horsequest. Again, very helpful, lovely person on the phone, and ad went live almost straight away. The trouble is, they have used the wrong picture as the main picture, and failed to put the extended pedigree down. I emailed them to correct this, and have tried to call them, but so far no answer and no change to the ad.
It seems that once these people have your money they don't care about customer service any more! Argh!!
Sorry for rant just getting wound up!
Well, I started with H&H - they get the horse in the wrong section. I complained and they offered to re-run the ad half price. I eventually got them to re-run the ad free of charge, but what a palava!
Then I tried Horsedeals - The woman was very helpful, helped me word the adverts, choose the pictures etc - I thought what excellent service! Then The ads get published and half the info is wrong (age, height etc). Luckily the one ad that was right, the horse sold within 24hrs so at least people read the ads! I phoned and emailed the lady I had dealt with, but no answer. Left messages, no answer. Complained to HD, no reply. I had given up, then got a call out of the blue yesterday - did I want to advertise with them for another month?!? When I asked why they hadn't replied to any of my messages, they said it was not their policy to "bother" advertisers during the period their adverts were live in case they got in the way of potential clients calling - WTF?!? Anyway, when I moaned about the info being wrong she said "oh that sometimes happens" No apology! Then asked if I would advertise again next month (the remaining horse that didn't sell) She said she would give me a discount, then proceeded to tell me the exact same price as it cost last month. I told her that was not discounted and she said it is normally twice the price. Argh! I told them where to stick it!
Then I decided to advertise the remaining foal with horsequest. Again, very helpful, lovely person on the phone, and ad went live almost straight away. The trouble is, they have used the wrong picture as the main picture, and failed to put the extended pedigree down. I emailed them to correct this, and have tried to call them, but so far no answer and no change to the ad.
It seems that once these people have your money they don't care about customer service any more! Argh!!
Sorry for rant just getting wound up!
