Really very angry...what do I do from here?

If this is an 'experienced' yard at least you have found out what they are like before they make an equal mess of his backing & blame that on him as well.

I feel for both of you, the whole situation is so unnecessary. Personally I don't think I could ever trust the YO word again. If it was such a problem, why not ask for him to go on schooling livery for a month to remedy it? Why not talk to you, especially after your previous discussion? That they used inexperienced (& though they may be experienced with horses they may not be with youngsters) staff is no excuse. If those are the animals they are being asked to deal with (& all youngsters will try the boundaries on at some point) it is the YO or YM responsibility to ensure they have the training for the job. You are paying for a service.
 
I owned my wonderful gingerwitch for a good many years - once when i moved her to be with my job she turned into a complete and utter maniacafter a few weeks. If i had just brought her I would have been convinced that she had been drugged when i tried her - it ended up with me being the only one to handle her, in a hat, gloves, short whip and I had to led her to her field in a bridle - prior to this you could move her round a yard on a piece of string ! - It was a professional yard, she was on full livery..... it was picture perfect to look at.... I started to turn up unanounced... to find my 16.1 heavy built horse in a postage stamp field - after i had turned her out into the meadow, on a baking hot day, nothing to shelter under, no water and nothing to eat -when asked i was told she was in their because she was too fat ! she was being given one flake of hay at night, no hard feed, and was bedded on shavings.... worse than that was she was being handled by a very rough male - something i had specifically asked not to be done as she was terrified of men - and the final icing on the cake was watching her next door neighbour have its nose burnt with a lighter because she was looking over the door..... we moved the morning after and after walking off the box she looked around and turned back into gingerwitch - so the point of this post - maybe how ever long you are at this yard you are always going to have an issue because maybe your youngster is trying to tell you what is going on when your not around.

good luck - dont beat yourself up -and finally stop wasting your energy and to quote nike sports wear "just do it" and move him
 
Just to answer a few queries; the yard does not offer DIY at this time so to the member who recommended this approach (to which I can see some logic) it isn't a possibility at this time.
 
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