Refunds

[ihatework]

In my experience, if you are constantly having different saddles slipping, the cause is either the horse or the rider. One or both being wonky/lame

 

[Winger23man]

Yeh, I’m just responding to people who have said that you can’t get refunds on customised/ bespoke items.

You can get a refund if they are not fit for purpose but not if you don’t like them. It’s not that I don’t like them they can’t be adjusted to fit all three of them. I was t handed a notice about the bespoke issue and they have no terms and conditions which is a big error on their part but good for my case

 

[Winger23man]

In my experience, if you are constantly having different saddles slipping, the cause is either the horse or the rider. One or both being wonky/lame

Mmh in 40+ years in the 12 horses I have owned I have only had slight issues with two ponies a visit by a Qualified fitter and bingo no issues I have one horse in a non slipping saddle tatty but doesn’t slip. Along comes the made to measure and it slips like ice If my horses were fat one minute thin the next lost muscle worked differently I could expect that however they arnt. A 6 month check and my own knowledge picks up issues

 

[Winger23man]

Mmh in 40+ years in the 12 horses I have owned I have only had slight issues with two ponies a visit by a Qualified fitter and bingo no issues I have one horse in a non slipping saddle tatty but doesn’t slip. Along comes the made to measure and it slips like ice If my horses were fat one minute thin the next lost muscle worked differently I could expect that however they arnt. A 6 month check and my own knowledge picks up I’m sorry but how can you have a made to measure slipping and the original doesn’t! issues

 

[Winger23man]

However it’s not about slipping saddles now it’s about them saying I’ve refused their refund which I haven’t

 

[ester]

the saddles fitted initially

huh? so they fitted, and subsequently this has changed?

 

[LegOn]

Yes quite right I haven’t got the answer I wanted. This isn’t about the saddle fit it’s about I had an offer of a full and part refund to get the matter finalised I accepted it to my detriment financially but refused to pay return costs as it’s their responsibility having delivered them to me I offered instead to hand deliver each saddle and other goods for two reasons one to ensure safe receipt and two so there was no dispute about any damage. This offer was either ignored or in the latter weeks refused without a good reason. They now say I have refused their offer by not returning the goods and would have refunded courier costs. However have never stated that verbally (there has never been any verbal exchanges in this process) or in writing otherwise the goods would have been returned. This is what I’m trying to get an answer for and haven’t got one lots about the saddles and lots of people saying they would just take the loss because it was too much hassle. I’m not bothered about hassle I just want what should be done legally and rightfully

Then I think the advice you need is not from the internet - its from the Small Claims court!

 

[Winger23man]

huh? so they fitted, and subsequently this has changed?

If they didn’t fit I wouldn’t have bought them. However they soon started slipping after the fitter left at first you accept some bedding in but not have to keep shelling out to have them back to keep adjusting them. There are things I can’t post on here however let’s put it in simple terms how many times would you expect a saddle fitter to return to stop the issue and have to pay each time?
And it’s not about the saddles it’s about accepting their refund refusing to pay postage but offering to hand deliver this was ignored or rejected latterly and I’m told I’ve refused to accept their offer when I haven’t and have plenty of written evidence to support everything they now say they would have refunded postage which they made it abundantly clear I had to pay. This is what the issue is now about but I can’t seem to get an answer on this point
The seller had a contact to provide three saddles for three different horses. One of which had an old but non slipping saddle which has not slipped throughout this whole process as I had had to return to ride in it due to the new made to measure slipping. The agreement was to provide saddles that were fit for purpose and despite their numerous visits to rectify they have been unable to make the saddles fit.

 

[Winger23man]

Then I think the advice you need is not from the internet - its from the Small Claims court!

Yes I and travelling in that direction sadly all not necessary if the seller would sit back and realise that it can be resolved without

 

[LegOn]

Yes I and travelling in that direction sadly all not necessary if the seller would sit back and realise that it can be resolved without

But even if we all sit here and tell you are in the right and give you the answer you want, its not going to change your situation so I'm not really sure what you want to achieve from this post!

I would contact a local solicitor and have a letter drafted and sent to them - it would be a small cost, but it would probably get them to resolve the issue and hopefully not get as far as Small Claims Court - I dont think anyone else can offer any other information that is going to help with your situation.

 

[ester]

If they fitted to start it's going to be harder to argue that they weren't ever any good.

There is a really long thread on here somewhere about the timelines regarding rejecting M2M saddles probably worth a search.

 

[Winger23man]

But even if we all sit here and tell you are in the right and give you the answer you want, its not going to change your situation so I'm not really sure what you want to achieve from this post!

I would contact a local solicitor and have a letter drafted and sent to them - it would be a small cost, but it would probably get them to resolve the issue and hopefully not get as far as Small Claims Court - I dont think anyone else can offer any other information that is going to help with your situation.

It’s not about being given the answer I want it’s about maybe someone who has had the same situation sadly no one appears to have had or all caved in and rolled over. I’m in the process of commencing legal action I have had to excellent advice most of it via personal message which has been really useful

 

[Winger23man]

But even if we all sit here and tell you are in the right and give you the answer you want, its not going to change your situation so I'm not really sure what you want to achieve from this post!

I would contact a local solicitor and have a letter drafted and sent to them - it would be a small cost, but it would probably get them to resolve the issue and hopefully not get as far as Small Claims Court - I dont think anyone else can offer any other information that is going to help with your situation.

I guess lessons learnt
Always ask for terms and conditions
I personally will never touch a made to measure saddle again
Always use a fully qualified MSM fitter or someone who has an excellent reputation and has been fitting for years