S.M.S Saddler in Kent required to write report on saddle

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Jimineycricket

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Hello I've recently been sold a saddle from an unqualified saddler (I was unaware of this when I purchased the saddle - he was recommended to me). Two days after purchasing the saddle I realised that neither the horse nor I were happy with the fit. This saddler will not allow me to return the saddle. I need to find an S.M.S saddler willing to assess and write a report on the saddle. Can anyone recommend anyone who covers the west Kent region? Desperate to resolve the situation as currently have no saddle which fits my horse :(
 
Are you still within 14 days? If so I think you are still allowed to return it, as long as it is in the same condition as sold. pretty sure thats the law!


If you look on the SMS website there is a list of names with locations......or there was!
 
I was well within 14 days (I asked for a refund within 6 days) but the saddler is saying I have no right to return. Unfortunately it looks like I could end up in the Small Claims court on this one. Thank you will take a look :)
 
Sukistokes2 said:
Are you still within 14 days? If so I think you are still allowed to return it, as long as it is in the same condition as sold. pretty sure thats the law!
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A saddler told me this recently when taking a saddle to sell. They wait 14 days before passing on the money if they sell it as the buyer can automatically return within 14 days. It's fairly new and not sure what ruling it comes under.
 
Jimineycricket said:
I was well within 14 days (I asked for a refund within 6 days) but the saddler is saying I have no right to return. Unfortunately it looks like I could end up in the Small Claims court on this one. Thank you will take a look :)
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If they are a retailer rather than a man in a shed then you are also covered under the sale of goods act as the item isn't fit for purpose
 
webble said:
If they are a retailer rather than a man in a shed then you are also covered under the sale of goods act as the item isn't fit for purpose
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Doesn't matter if they are a "man in a shed", they're selling things professionally not privately so the sale of goods act applies. How the saddle fitter wishes to run his business (ie above board or under the radar) is up to him and not the purchasers concern.
 
This was posted by sbloom, a saddler on this site on a previous post

Anyone who has a saddle fitted at their own premises has a right to return it, no question, within the first seven days, you must notify them in writing, and have I believe another 7 days to return the saddle. So it's really important to communicate with the company.
 
I responded within a week in writing, advising that I would like to return saddle and get a full refund. I tried to arrange to meet to return the saddle, however, he said he would not accept returns. I am now in the position of having said I would like to return saddle, however, I have not been able to return it.

ester said:
This was posted by sbloom, a saddler on this site on a previous post

Anyone who has a saddle fitted at their own premises has a right to return it, no question, within the first seven days, you must notify them in writing, and have I believe another 7 days to return the saddle. So it's really important to communicate with the company.
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Jimineycricket said:
I responded within a week in writing, advising that I would like to return saddle and get a full refund. I tried to arrange to meet to return the saddle, however, he said he would not accept returns. I am now in the position of having said I would like to return saddle, however, I have not been able to return it.
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That sounds like you'd win in court simply because he hasn't followed the law, regardless of whether the saddle fits or not.
 
Does it also depends whether the saddle was made to measure or off the peg? I was under the impression that made to measure items cannot be returned as easily.
 
Sugar_and_Spice said:
That sounds like you'd win in court simply because he hasn't followed the law, regardless of whether the saddle fits or not.
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Thanks for help all. Managed to speak to a very helpful lady at S.M.S who advised me of the 14 day returns period. Small claims court it is. I don't understand how people can run businesses like this!
 
Yes, made to measure cannot be returned, the reason I tend to advise against it. The fitter can deduct for wear and tear. He also should have given you written terms and conditions and I am under the understanding that if he didn't you have the stronger hand even if you don't fulfill the 7 days written notice and 14 days to return.
 
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