Saddle damaged- postage refund?

[Michen]

Quick one. I bought a saddle through facebook market place. Paid paypal (goods) and covered the transaction fee on top of the advertised price. Saddle arrived and was immediately looked at by my saddle fitter who strongly suspects a broken tree. Too much movement plus you can hear a sort of knocking sound. Either way something definitely not right. Would have to strip saddle to identify for sure. Contacted seller who agreed to refund on return of saddle.

I posted it back inc insurance to it's value at a cost of £26. Would you expect seller to refund this as well? I feel a bit bad asking as I genuinely don't think the seller had any idea the tree was damaged (I'd have never known!).

 

[Littlewills]

Yes, but whether they do or not is anyones guess. It seems an awful lot to spend posting a saddle back that had a negligible value. Think it usually costs me about a tenner, so as the seller I'd query it.

 

[Littlewills]

If you had done it through paypal they would have covered the postage, but I'm guessing it was an informal arrangement?

 

[Michen]

I just took it to the post office but wanted it signed for and also insured to it’s sale value rather than the usual £50. I did wonder if I was spending too much but didn’t really want to send it without insurance in this instance...

tricky.

 

[CMcC]

If you believe the seller is genuine why don’t you suggest you go 50/50 on the postage. They have saved you a lot of hassle by agreeing to refund but you, on the other hand, are the one who is out of pocket.

 

[Melody Grey]

I’ve posted saddles insured through my Hermes for a lot less than other carriers- might be worth a look? I’ve always found them reliable and being able to drop them off at the corner shop any time they’re open is preferable to me trying to catch the post office.

in an ideal world the seller paying the postage back if the goods are defective would be good, but if you have your refund and can return cheaply, I’d probably settle for that.

 

[chaps89]

If you paid via PayPal, they have a scheme where they cover returns postage a certain number of times a year. You might be able to get the postage costs covered through that rather than the seller?

 

[w1bbler]

If I was the seller I definitely wouldn't refund such expensive postage. Through one of the couriers you could have returned it for around £10 -£15.
If mis sold then I'd expect that sort of amount refunded.

 

[Michen]

Oke doke thanks all!